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Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual
Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual
Here you can view all the pages of manual Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual. The Toshiba manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 161
Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations Strata DK System Record Sheets 5/99147 Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations Initialized Default:Port 000 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group Numbers RCTUBA/BB 01~08 RCTUC/D 01~16 RCTUE/F 01~16 RCTUBA/BBRCTUC/DRCTUE/FDID/Tie/DNIS/ANI Overflow Substitution...
Page 162
Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern 148Strata DK System Record Sheets 5/99 Program 14-3 – Announcement/Music Port and Queue Pattern Initialized Default:all blanks 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group NumbersPort Numbers RCTUBA/BB 01~08 000~079 RCTUC/D 01~16 000~239 RCTUE/F 01~16 000~335 Code 1Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement. Code 2Enter the RSTU or RSTU2 (or...
Page 163
![Page 163
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Strata DK System Record Sheets 5/99149
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Initialized Default:Port 000
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port
Range[PhDN] Port
RangeDATAQueue Timeout Overflow Destination
RCTUBA/BB 01~08 000~079 500~079See [PDN] Port
RangeStation or Attendant Console (See [PDN] Port Range)
RCTUC/D...](http://img.usermanuals.tech/thumb/76/86530/w300_toshiba-strata-dk-14-40i-424-rel-3-1-4-1-system-record-sheets_d-162.png "Page 163
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Strata DK System Record Sheets 5/99149
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Initialized Default:Port 000
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port
Range[PhDN] Port
RangeDATAQueue Timeout Overflow Destination
RCTUBA/BB 01~08 000~079 500~079See [PDN] Port
RangeStation or Attendant Console (See [PDN] Port Range)
RCTUC/D...")
Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Strata DK System Record Sheets 5/99149 Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Initialized Default:Port 000 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group Numbers[PDN] Port Range[PhDN] Port RangeDATAQueue Timeout Overflow Destination RCTUBA/BB 01~08 000~079 500~079See [PDN] Port RangeStation or Attendant Console (See [PDN] Port Range) RCTUC/D...
Page 164
![Page 164
Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer Routing Destination
150Strata DK System Record Sheets 5/99
Program 14-5 – Overflow Point and Ring No Answer
Routing Destination
Initialized Default:Overflow point=0, no overflow point
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
OP0, OP1,...](http://img.usermanuals.tech/thumb/76/86530/w300_toshiba-strata-dk-14-40i-424-rel-3-1-4-1-system-record-sheets_d-163.png "Page 164
Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer Routing Destination
150Strata DK System Record Sheets 5/99
Program 14-5 – Overflow Point and Ring No Answer
Routing Destination
Initialized Default:Overflow point=0, no overflow point
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
OP0, OP1,...")
Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination 150Strata DK System Record Sheets 5/99 Program 14-5 – Overflow Point and Ring No Answer Routing Destination Initialized Default:Overflow point=0, no overflow point 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group Numbers[PDN] Port Range[PhDN] Port Range RCTUBA/BB 01~08 000~079 500~079 RCTUC/D 01~16 000~239 500~739 RCTUE/F 01~16 000~335 500~835 DATADestination OP0, OP1,...
Page 165
![Page 165
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Strata DK System Record Sheets 5/99151
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Initialized Default:Destination = Incoming port 000
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
See [PDN] Port Range Station or...](http://img.usermanuals.tech/thumb/76/86530/w300_toshiba-strata-dk-14-40i-424-rel-3-1-4-1-system-record-sheets_d-164.png "Page 165
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Strata DK System Record Sheets 5/99151
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Initialized Default:Destination = Incoming port 000
6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
See [PDN] Port Range Station or...")
Automatic Call Distribution Program 14-6 – After Shift Service Destination Strata DK System Record Sheets 5/99151 Automatic Call Distribution Program 14-6 – After Shift Service Destination Initialized Default:Destination = Incoming port 000 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group Numbers[PDN] Port Range[PhDN] Port Range RCTUBA/BB 01~08 000~079 500~079 RCTUC/D 01~16 000~239 500~739 RCTUE/F 01~16 000~335 500~835 DATADestination See [PDN] Port Range Station or...
Page 166
Automatic Call Distribution Program 14-71 – Queue Size for Alarm, Immediate Assignments 152Strata DK System Record Sheets 5/99 Program 14-71 – Queue Size for Alarm, Immediate Assignments Initialized Default:Queue Size = 010 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group NumbersQueue Size RCTUBA/BB 01~08 001~048 RCTUC/D 01~16 001~144 RCTUE/F 01~16 001~200 ACD Group No.Queue Size DATA = Queue SizeSELECT = 71 SELECT = ACD Group No.
Page 167
Automatic Call Distribution Program 14-72 – Queue Size for Alarm 1 Strata DK System Record Sheets 5/99153 Automatic Call Distribution Program 14-72 – Queue Size for Alarm 1 Initialized Default:Queue Size = 010 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group NumbersQueue Size RCTUBA/BB 01~08 001~048 RCTUC/D 01~16 001~144 RCTUE/F 01~16 001~200 ACD Group No.Queue Size DATA = Queue SizeSELECT = 72 SELECT = ACD Group No.
Page 168
Automatic Call Distribution Program 14-73 – Queue Size for Alarm 2 154Strata DK System Record Sheets 5/99 Program 14-73 – Queue Size for Alarm 2 Initialized Default:Queue Size = 010 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group NumbersQueue Size RCTUBA/BB 01~08 001~048 RCTUC/D 01~16 001~144 RCTUE/F 01~16 001~200 ACD Group No.Queue Size DATA = Queue SizeSELECT = 73 SELECT = ACD Group No.
Page 169
Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Strata DK System Record Sheets 5/99155 Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Initialized Default:0 for each group Program 14-9 – Work Unit Assignments Initialized Default:account digits for each Group = 02 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG ProcessorACD Group Numbers RCTUBA/BB 01~08 RCTUC/D 01~16 RCTUE/F 01~16ACD Group No.Alarm Pattern 6SNU +ROG 6SNU ...
Page 170
Automatic Call Distribution Program 15 – Ground/Loop/Tie/DID Line Options 156Strata DK System Record Sheets 5/99 Program 15 – Ground/Loop/Tie/DID Line Options If loop start lines are routed to ACD Groups, set each line to automatically release when the CO sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set auto release detection for each CO line. See Page 27 for the programming record sheet. Program 17 – DID/Tie Line Options If DID/Tie lines must be routed to...