Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual

Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number
Strata DK System Record Sheets 5/99137
Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After 
the Dialed Number
Initialized Default:Leaves all tables blank except Delete Digits, which are all 00




  6SNU   +ROG  6SNU ‡‡‡ +ROG 6SNU+ROG 6SNU+ROG
Pause Entry Reference (Programs 55-1, 55-2)
Key/LEDPause (Seconds)Record EntrySpecial Functions
08 16 P8 LED Button 09 (R4.15)
ISDN Start...

Least Cost Routing
Program 56 – LCR Station Group Assignments
138Strata DK System Record Sheets 5/99
Program 56 – LCR Station Group Assignments
Processor Type:DK14, DK40i, All RCTUs
Program Type:Least Cost Routing
Initialized Default:Assigns all stations to Group 1




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorPort RangeLCR Station GroupsProcessorPort RangeLCR Station Groups
DK14 000~009 1~4 RCTUBA/BB 000~079 1~4
DK40i 000~027 1~4 RCTUC/D 000~239 1~8
RCTUA 000~031 1~4...

Strata DK System Record Sheets 5/99139
Automatic Call Distribution
Automatic Call Distribution5
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot 
Assignments
Initialized Default:n/a
Program 03 Overview
This program is for specifying RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments.
If MIS output is required for ACD, set Code 42 for the slot in which the RSSU, PIOU or PIOUS is 
installed, or Code 49 if RSIU is installed in slot 11 (that connects to the SMIS personal computer). 
If you use RSIU/RSIS...

Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group Assignments
140Strata DK System Record Sheets 5/99
Program 09 – Auto Attendant Prompt/ACD Group 
Assignments
Initialized Default:n/a




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
Dialed Digit 
(Menu Prompts)ACD Group NumberDepartment, Division, Etc.
0
1
2
3
4
5
6
7
8
9
AUTO ATT DIAL = ACD Group No.
Enter the ACD Group numbers which will...

Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Strata DK System Record Sheets 5/99141
Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Initialized Default:See table below




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
Port NumbersDefault DID/Tie 
Line Digits
RCTUBA/BB 090~097 290~297
RCTUC/D 250~265 450~465
RCTUE/F 345~360 870~885
ACD Group 
NumberACD Group Port 
NumberDID/Tie Line Digits 
Assigned (1~4...

Automatic Call Distribution
Program 10-4 – ACD/ISDN Parameters
142Strata DK System Record Sheets 5/99
Program 10-4 – ACD/ISDN Parameters
Initialized Default:LEDs 12 and 14 are ON




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
Button/
LEDXLED ONLED OFF
20
19
18
17
16
15
14
ISDN “Start” access code is sent when the Speed Dial 
(SDS) button is pressed (initialized).ISDN Start access code is not sent.
13Receive 3.1kHz audio calls as speech calls only if a 
progress indicator is...

Automatic Call Distribution
Program 11 – ACD Timing Assignments
Strata DK System Record Sheets 5/99143
Automatic Call Distribution
Program 11 – ACD Timing Assignments
Initialized Default:See table below




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
CodeTimeInitialized DataNotes
1 0000~3600 sec. 0030 sec. 0000 = No Overflow
2 000~255 sec. 030 sec.
3 000~255 sec. 060 sec.
4 000~120 sec. 001 sec.
5 000~999 sec. 030...

Automatic Call Distribution
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments
144Strata DK System Record Sheets 5/99
Program 14-0 – Loop/Ground Start Line Direct to ACD 
Group Assignments
Initialized Default:No CO lines assigned to direct ring to ACD Groups (all LEDS OFF)
Program 14-1 – ACD Agent Identification Code 
Assignments
Initialized Default:blank
Use the Record Sheet that follows Program 18.




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group...

Automatic Call Distribution
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID
Strata DK System Record Sheets 5/99145
Automatic Call Distribution
Program *14-1 – Auto Answer with Zip Tone Assigned 
to Agent ID
Initialized Default:Group Number = 01. Agent ID Code = blank. DATA 0 = No Auto Answer.
Use the Record Sheet that follows Program 18.
Program 18 – Agent Names for SMIS/MIS Assignments
Initialized Default:blank




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG



...

Automatic Call Distribution
Program 14-2 – ACD Supervisor Passwords
146Strata DK System Record Sheets 5/99
Program 14-2 – ACD Supervisor Passwords
Initialized Default:All blanks




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
ACD Group NumberSupervisor ID CodeName
DATA = Supervisor ID Code (0000~9999)
GROUP = ACD Group No.SELECT = 2