Toshiba Strata Dk System Administrator Guide

							Strata DK System Administrator Guide   5/001
Setting System Parameters1
For security reasons, you can add, delete or change system parameters. Make sure 
your system is programmed so that you can change these parameters from your 
telephone.
The parameters discussed in this chapter are given in alphabetical order. They are:

Auto Attendant

Direct Inward System Access (DISA) Security Code

Night Transfer

Setting Date/Time/Day

Soft Keys

Station Relocation

System Messages, Names and Memos

System Speed Dial Numbers

Toll Restriction Override/Traveling Class Codes

Verified Account Codes 
						

							Setting System Parameters
Auto Attendant
2Strata DK System Administrator Guide   5/00
Auto Attendant
The Auto Attendant feature tells the system where to direct incoming Auto Attendant 
calls. The Strata DK built-in Auto Attendant is licensed by Dytel, Inc. under United 
States Patent No. 4,975,941. Two announcements greet callers: The primary 
announcement contains the company greeting, followed by a menu. The secondary 
(optional) announcement, plays when the station or department called is not available. 
It is then followed by a menu.
An Auto Attendant’s primary announcement may sound like this:
“Hello, you have reached Toshiba.
If you know the number of the party you are calling, please dial it now.
For operator assistance, dial 0 or please wait.
For Sales, dial 3.
For Marketing, dial 4.
And for Technical Support, dial 5.”
Here’s an example of an Auto Attendants secondary announcement:
“The party is unavailable...
For operator assistance, dial 0 or wait for assistance.
For Sales, dial 3.
For Marketing, dial 4.
And for Technical Support, dial 5.”
Auto Attendant CO Line Assignments
CO lines can be assigned to be answered by the Auto Attendant in any of the three 
system modes (Day, Day 2, and Night) by the system programmer. The 


 button can be used to switch the CO lines to ring the Auto Attendant or to 
ring stations that are preassigned in system programming.
The Auto Attendant can be configured (in system programming) to answer CO line 
calls on a delayed basis (12 or 24 seconds) if the call is not answered at a ringing 
station(s). 
						

							Setting System Parameters
Auto Attendant
Strata DK System Administrator Guide   5/003
System Auto Attendant Dialing Plan
The Auto Attendant dialing plan is assigned in system programming. Use Ta b l e  1 to 
record your system Auto Attendant dialing plan. Toshiba recommends using single 
digits. (See Ta b l e  2 for a list of default [DNs] for Strata DK systems.)
Table 1 Auto Attendant Menu
Table 2 Default DNs for Strata DK
Dialed Digit 
(Menu Prompts)Station (Directory)
NumberDepartment, Division, etc.







 
!


DISA Outgoing Calls Outgoing line (see Caution note below)
System[PDNs] (default)[PhDNs] (default)
DK14# #
DK16, DK16e, DK40, DK40i# #  
DK424 (RCTUBA/BB, RCTUC/D) and 
DK424i (B1CU, B2CAU/B2CBU,
B3CAU/B3CBU)# # 
DK424 (RCTUE/F) and
DK424i (B5CAU/B5CBU)# # ! 
						

							Setting System Parameters
Auto Attendant
4Strata DK System Administrator Guide   5/00
When calling the Auto Attendant, callers can access DISA by dialing 
. Toshiba 
recommends that you do not include this information in the Auto Attendant 
announcement. 
CAUTION!Make sure that your system DISA security code is set and protected. 
This is necessary to prevent unauthorized outgoing DISA calls from 
being charged (billed) to your company’s telephone lines. See the 
instructions, “Direct Inward System Access (DISA) Security Code” 
on Page 5.
Auto Attendant Announcement Recording Recommendations
Primary announcements are played to the caller when the Auto Attendant first 
answers a CO line. Secondary announcements (optional) are played to the caller after 
dialing a busy or unanswered station. Announcements should be kept as short as 
possible to allow fast call handling, and to eliminate overflow situations. Typical 
announcements should run between 10 and 20 seconds. Both primary and secondary 
announcements should play the Auto Attendant dialing plan options.
If many CO lines ring the Auto Attendant (heavy traffic), multiple announcement 
machines can be installed to accommodate quick answer of incoming calls. 
Announcements can be up to 60 seconds in length. The system can support up to four 
primary announcements and up to four secondary announcements, thereby making a 
15-second call answering time possible. All primary announcements should play the 
same message/dial prompts, and all secondary should play the same secondary 
announcement. Follow the announcement device manufacturer’s instructions to record 
the auto attendant announcements. 
						

							Setting System Parameters
Direct Inward System Access (DISA) Security Code
Strata DK System Administrator Guide   5/005
Direct Inward System Access (DISA) Security 
Code
The Direct Inward System Access feature is used when calling into your system from 
the outside. This feature is available on certain CO lines and from the built-in Auto 
Attendant. Assignments are made by the system programmer. CO lines can be DISA 
lines in the Day, Day 2, or Night mode, or any combination of these modes. 
If a caller enters the system via a DISA line or built-in Auto Attendant, the caller can 
then access another line to place an outgoing call through the system, in which case 
the outgoing line call is charged as a call made from the DK system. To prevent 
unauthorized outgoing calls through the system using the DISA feature, enter a DISA 
security code as shown in the following steps.
CAUTION!Whenever the built-in Auto Attendant is installed, the DISA 
security code should be used (and changed periodically) to prevent 
unauthorized access of outgoing CO lines via the Auto Attendant 
DISA access feature.
➤To enter or change the DISA security code
1. Press [DN] + 
!. You hear a confirmation tone.
2. Dial the new DISA 
security code (1~15 
digits).The DISA security code digit 
length is a system program 
option. The code appears on 
the LCD as you enter it.
3. Press 
	. You hear a confirmation tone. 
4. Press 
$. The telephone returns to the idle mode.
NO. NNN
____  ID CODE SET
NO. NNN
DATA PROGRAMMED 
						

							Setting System Parameters
Emergency 911 Calls
6Strata DK System Administrator Guide   5/00
➤To cancel the DISA security code
CAUTION!If the DISA security is canceled, outgoing unrestricted CO Line 
access is available to anyone calling in on a DISA line or built-in 
Auto Attendant.
Emergency 911 Calls
The procedure to make an emergency 911 call is the same for the Strata DK14, DK40i, 
DK40, DK424 and DK424i; however, the DK424 and DK424i can be programmed to 
use a special outside line, called the CAMA trunk, which provides Enhanced 911 
(E911) calling service.
The DK424 and DK424i’s E911 feature performs the following set of actions when a 
user dials 911: the DK seizes an idle CAMA trunk and sends 911 plus the dialing 
station’s Caller Emergency Service Identification (CESID) over the CAMA trunk to 
the 911 emergency operator. This allows the 911 emergency operator to know the 
exact location (room, building, etc.) of the telephone originating the 911 call.1. Press [DN] + 

!. You hear a confirmation tone.
2. Press 
	. The telephone returns to the idle mode.
3. Press 
$. 
						

							Setting System Parameters
Emergency 911 Calls
Strata DK System Administrator Guide   5/007
➤To make an Emergency 911 call
1. Press [DN] + The [PDN] releases from the internal connection and 
seizes the CAMA trunk.
NoteOnce a 911 call is started, most other buttons/
keys on a telephone are disabled to prevent 
accidentally dropping the 911 call attempt. This 
includes the 
%	 button, so that the 911 call 
cannot be put on hold.
...or go off hook and 
enter 

Off Hook and dial 911 (station has off hook selection 
of a CO line or line group in Program 32 and has a CO 
& or 	& buttons).
If your off hook selection automatically selects a 
&(
	&
 button, then when you dial 911, the 
normal CO line is dropped and an idle PDN or CAMA 
CO button connects to the CAMA trunk. 
If an idle [PDN] or CAMA CO button is not available, 
the 911 call is sent out the originally selected line 
without the station’s CESID information.
...or press [DN] + 
 + 
.If the system uses Least Cost Routing (LCR)
 – When 
 is dialed, the station seizes LCR on its [PDN]. When 
you enter 
, the PDN drops LCR and the same 
[PDN] connects to the CAMA trunk. 911 plus the 
station’s CESID will be sent out the CAMA trunk.  
						

							Setting System Parameters
Emergency 911 Calls
8Strata DK System Administrator Guide   5/00
Emergency Calling from the Attendant Console
The PC attendant console and the DK attendant console can be programmed make 
E911 calls two different ways, by using either CO line buttons or the INT button to 
initiate the call. The procedure and results are described below:
From the attendant console, the Attendant can press:

a CO &, 	& or CAMA CO button and dial 911. When 911 is dialed 
from an outgoing line button, the outgoing line button drops and the CAMA trunk 
is seized on the INT button. 911 plus the Attendant Console CESID is sent out the 
CAMA trunk.

...or the ) or [PDN] button and dial 911. When 911 is dialed, the ) or [PDN] 
releases from the internal connection and seizes the CAMA trunk. 911 plus the 
Attendant Console CESID is sent out the CAMA trunk.If the system does not use LCR or if the station does 
not have a CO Line, Pooled Line or CAMA CO 
buttons – when a 
 is dialed as an access code, the 
station seizes a “dial 9” CO line on its [PDN]. When 
 is entered, the 911 call will be sent one of two 
ways:

If the station does not have another idle [PDN] or 
CAMA CO button, the 911 call will be sent out the 
normal CO line in the dial 9 line group without the 
station’s CESID. 

If the telephone has another [PDN] or CAMA CO 
button, and it is idle, the first PDN will drop and 
the second [PDN] or CAMA CO button will be 
connected to the CAMA trunk. 911 plus the 
station’s CESID will be sent out the CAMA trunk.  
						

							Setting System Parameters
Night Transfer
Strata DK System Administrator Guide   5/009
Night Transfer
Incoming calls to your system can be made to route and ring different destinations, 
based on either two- or three-call routing (ringing) patterns (set in system 
programming). The Night Transfer LED indicates the active routing pattern:
Night Transfer can be locked by pressing 
&*$+#, and dialing the NT Lock 
password (see the procedure outlined on the following page).
If the system has tenant service, up to four Tenant Night Transfer buttons (

#
) can be assigned and controlled independently.
➤To enable/disable night transfer
➤Press 
 to toggle night transfer ON/OFF.
Night Transfer Lock/Unlock Password
The Night (NT) Lock/Unlock mode enables the Administrator’s station or an 
attendant console to lock the system into the Day, Day 2, or Night mode. By setting 
the system into different modes, incoming CO calls can be routed to different 
destinations.
In order for the Administrator station or the attendant console to perform such routing, 
it must be assigned with 
 and &*$ buttons via system 
programming. Up to four 
 and &*$buttons are allowed. 
Check with the system installer for any additional information.
ModeThree-patternTwo-pattern
DAY OFF OFF
DAY 2 FLASH N/A
NIGHT ON ON 
						

							Setting System Parameters
Night Transfer
10Strata DK System Administrator Guide   5/00
➤To assign or change Night Lock/Unlock Password
1. Press a [DN] + 

-
(X = Tenant 1~Tenant 
4 CO line groups), 
with the handset on-
hook.The LCD prompts you to 
enter a four-digit password.
2. Enter a four-digit 
password.As you are enter the 
password, the digits display 
on the LCD.
3. Press 
	. You hear confirmation tone.
4. Hang up. The password is assigned.
NO.200
ENTER PASS CODE
NO.200
                            XXXX
NO.200
DATA PROGRAMMED
NO.200
JAN 15   WED 02:00