Toshiba Strata Dk System Administrator Guide

							Digital Business Telephone Systems
System Administrator Guide
Telecommunication Systems Division
May 2000 
						

							Publication Information
Toshiba America Information Systems, Inc., Telecommunication 
Systems Division, reserves the right, without prior notice, to 
revise this information publication for any reason, including, but 
not limited to, utilization of new advances in the state of 
technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., 
Telecommunication Systems Division, also reserves the right, 
without prior notice, to make such changes in equipment design 
or components as engineering or manufacturing methods may 
warrant.
DKA-AG-SYSTEMVD
4016160
Version D.1, May 2000
Version D, July 1999
Version C, April 1998
Version B, October 1997
Version A, September 1996
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the 
copyrights hereon, may be reproduced in any form or by any 
means—graphic, electronic, or mechanical, including recording, 
taping, photocopying, or information retrieval systems—without 
express written permission of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.
Trademarks, registered trademarks, and service marks are the 
property of their respective owners.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other 
consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in 
material and workmanship for twelve (12) months after delivery. This warranty is void (a) if the equipment is used under other than 
normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly 
authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is 
repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if 
the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or 
are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the 
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the 
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, 
the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, 
and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after 
such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, 
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be 
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ 
authorized dealers within the twelve (12) month period and no later than thirty (30) days after such malfunction, whichever first occurs. 
Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being 
not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR 
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, 
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is 
effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division. 
						

							Strata DK System Administrator Guide   5/00i
Contents
Introduction
Equipment Notes ................................................................................................................iv
Organization .......................................................................................................................iv
Conventions ........................................................................................................................v
Action/Response Table  ......................................................................................................vi
Important Notes  .................................................................................................................vi
Related Documents and Media  ........................................................................................ vii
Chapter 1 – Setting System Parameters
Auto Attendant  ....................................................................................................................2
Auto Attendant CO Line Assignments  ............................................................................2
System Auto Attendant Dialing Plan ...............................................................................3
Auto Attendant Announcement Recording Recommendations .......................................4
Direct Inward System Access (DISA) Security Code  ........................................................5
Emergency 911 Calls  ..........................................................................................................6
Emergency Calling from the Attendant Console  .............................................................8
Night Transfer  .....................................................................................................................9
Night Transfer Lock/Unlock Password  ...........................................................................9
Night Transfer Lock Mode  ............................................................................................11
Setting Date/Time/Day  .....................................................................................................12
Soft Keys ...........................................................................................................................14
Station Relocation  .............................................................................................................14 
						

							Contents
Chapter 1 - Setting System Parameters
iiStrata DK System Administrator Guide   5/00
Automatic Relocation  ....................................................................................................15
Relocation by Special Dial  ............................................................................................16
System Messages, Names and Memos  .............................................................................18
User LCD Name/Number Display .................................................................................19
System Speed Dial Numbers  ............................................................................................23
Clearing a Speed Dial Entry  ..........................................................................................23
Accessing the Stored Number  .......................................................................................24
Speed Dial—Advanced Features  ......................................................................................24
Feature Access Codes  ....................................................................................................24
Speed Dial Pause and Flash Storage ..............................................................................28
Speed Dial Number Linking  ..........................................................................................28
Speed Dial Memo  ..........................................................................................................31
Toll Restriction Override/Traveling Class Codes  .............................................................34
Verified Account Codes ....................................................................................................36
Appendix A – Access Codes
CO Line Access Codes  .....................................................................................................39
Feature Access Codes  .......................................................................................................40
Paging Group Codes  .........................................................................................................41
Speed Dial Access Codes ..................................................................................................42
Appendix B – Directories/Record
User Name/Number Directory  ..........................................................................................43
Speed Dial Memo Directory  .............................................................................................44
Telephone Location Record  ..............................................................................................45
Index .....................................................................................................................................47 
						

							Strata DK System Administrator Guide   5/00iii
Introduction
This guide is designed for the System Administrator of the following Strata DK 
systems:

DK14

DK16e and DK16

DK40i and DK40

DK424i, DK424 and DK280 (Release 3 and above)
This guide provides instructions for assigning the user names that appear on the 
station display; managing station relocation; and assigning Direct Inward System 
Access (DISA) security codes, toll restriction override access codes, and verified 
account codes.
Important!This guide contains information and procedures that are not available 
to the average telephone user. As System Administrator, you must have 
access to a specific System Administrator’s telephone to perform the 
procedures in this guide. You are responsible for certain proprietary 
codes for providing or restricting features to telephones with the Strata 
DK systems. This guide is not intended for general use; please keep it in 
a secure place.
You should also have a copy of the most recent 
Strata DK General Description for the 
appropriate system, as well as any related user guides. See “Related Documents/
Media” later in this Introduction. 
						

							Introduction
Equipment Notes
ivStrata DK System Administrator Guide   5/00
Equipment Notes

Most of the operations in this guide require a Liquid Crystal Display (LCD) 
digital telephone at the System Administrator’s work station.

Typically, use the station with [PDN] 10, 100, or 200 to perform the functions in 
this guide. This guide assumes the Adminstrator’s telephone is connected to 
station Port 000. If you wish, you can use a different [PDN] which must be  
assigned by the system installer. In any case, the station is referred to as the 
“Administrator station” throughout this guide. Ask your system installer which 
station this is.
Organization
This guide is divided as follows:

Chapter 1 – Setting System Parameters contains descriptions and procedures 
for changing System Administrator-specific parameters. These parameters are 
given in alphabetical order.

Appendix A – Access Codes provides feature access code sequences which can 
be stored onto SD buttons for one-touch feature access.

Appendix B – Directories/Record provides blank directories for recording User 
Names/Numbers and Speed Dial memos, and telephone locations and instructions 
for displaying [DN], physical port, and logical port information. 
						

							Introduction
Conventions
Strata DK System Administrator Guide   5/00v
Conventions
ConventionsDescription
Note
Elaborates specific items or references other information. 
Within some tables, general notes apply to the entire table and 
numbered notes apply to specific items.
Important!Calls attention to important instructions or information.
CAUTION!
Advises you that hardware, software applications, or data 
could be damaged if the instructions are not followed 
closely.
WARNING!Alerts you when the given task could cause personal injury 
or death.
[DN]Represents any Directory Number button, also known as an 
extension or intercom number.
[PDN]Represents any Primary Directory Number button (the 
extension number for the telephone).
[SDN]Represents any Secondary appearance of a PDN. A PDN which 
appears on another telephone is considered an SDN.
[PhDN]Represents any Phantom Directory Number button (an 
additional DN).

	Represents telephone buttons.
CourierShows a computer keyboard entry or screen display.
Helvetica BoldRepresents LCD displays, tokens or custom IVR functions. For 
example: 
M (  ).
“Type”Indicates entry of a string of text.
“Press”Indicates entry of a single key. For example: Type 
prog then 
press 
Enter. 
						

							Introduction
Action/Response Table
viStrata DK System Administrator Guide   5/00
Action/Response Table
Important Notes

Because feature buttons are flexible and must be programmed by a system 
installer, your telephone may not have all of the buttons mentioned in this guide.

Use the 
 button if your telephone does not have a 	 button.

Use the 
 button if your telephone does not have a 	 button. Plus (+)Shows a multiple PC keyboard or phone button entry. Entries 
without spaces between them show a simultaneous entry. 
Example: 
Esc+Enter. Entries with spaces between them 
show a sequential entry. Example: 
# + 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.
See Figure 10Grey words within the printed text denote cross-references. In 
the electronic version of this document (Strata DK Library 
CD-ROM or FYI Internet download), cross-references appear 
in blue hypertext.
➤The left column gives 
you the single or 
numbered steps you 
need to perform a 
procedure.The right column gives the immediate response to 
your action. It includes readouts from the LCD 
telephone when applicable, and additional notes and 
comments.
ConventionsDescription 
						

							Introduction
Related Documents and Media
Strata DK System Administrator Guide   5/00vii
Related Documents and Media
NoteSome documents listed here may appear in different versions on the 
CD-ROM, FYI, or in print. To find the most current version, check the 
version/date in the Publication Information on the back of the document’s title 
page.
Refer to the following documents for more information:

Strata DK General Description

Strata DK Feature Description Manual

Digital Telephone User Guide

Digital Telephone Quick Reference Guide

Digital Single Line Telephone User Guide

Electronic Telephone User Guide

Electronic Telephone Quick Reference Guide

Standard Telephone User Guide

Strata AirLink External Wireless Handset User Guide

Strata AirLink External Wireless Quick Reference Guide

Strata AirLink Integrated Wireless Handset User Guide

Strata AirLink Integrated Wireless Quick Reference Guide

PC/Data Interface User Guide

DKT2004-CT Cordless Telephone User Guide

DKT2104-CT Cordless Telephone User Guide

PC-DKT User Guide 
						

							Introduction
Related Documents and Media
viiiStrata DK System Administrator Guide   5/00

Hospitality Management Information System (HMIS) General Description 

Hospitality Management Information System (HMIS) User Guide

Strata DK Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current 
Strata DK documentation and enables you to view, print, and download current 
publications.