Toshiba Strata Dk Pc Attendant Console User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Main Screen
The Grand Tour9
Incoming Call Display
Number of Incoming Calls shows the number of calls waiting to be answered.
Incoming Call Type displays each type of incoming call waiting to be answered. Call types 
are shown with black letters except emergency calls which are shown in red.
Answer Incoming Button automatically answers the next ringing call of the type selected. If 
none are selected, it answers a call from the type at the top of the list.
Active Call Area
Refers to the following three areas.
Active Call Window shows current call information: line, station, and status (e.g., calling, 
recall, transfer).
Soft Keys functions are defined based upon call handling. Two methods of access: mouse or 
use the arrow keys to select the soft button, followed by Enter. See Chapter 3 for more 
information.
Notes Field is used for Answer Prompts, Recall Notes, Message Lists, and any information 
pertinent to the call.
Loop-Hold Display
Loop List shows calls on hold and the duration of hold time. Color of the hold time indicates 
the hold type:
Retrieve button accesses the calls on hold.
User Buttons
See ‘Function Keys’ on Page 2.
DSS/BLF Station Directory
Lists internal [DNs] (Primary DNs and Phantom DNs), distributed hunt group pilots, ACD 
group numbers (always starting with “A”), and their associated names. Red: Emergency Call
Green: Consultation Hold
Blue: Supervised Hold
Black: All others 
						

							Main Screen––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
10PC Attendant Console
Clicking on a display entry automatically dials the number. (Directory Direct Selection 
feature.)
Serves as the Busy Lamp Field (BLF):
Double-clicking on a display entry dials the number and blind transfers the call automatically. Black text: Idle
Red text: Busy or DND
Red text on turquoise: Selected display entry 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Keyboard Navigation
The Grand Tour11
Keyboard Navigation
The table below shows you how to use the keyboard to navigate within the PC Attendant 
Console.
Keyboard Keys Description
Alt+LetterSelects Main Menu items. Moves directly to the item 
with the underscored marking. For example, Pressing 
Alt+I on the Main Screen moves the selection to the 
Incoming Call Area on the screen. Alt+M opens the 
Messaging menu.
LetterSelects submenu items. Pressing the underlined letter 
of an item selects that item.
TabMoves from section to section, or button to button in 
screens and dialog boxes.
Shift+Tab  Moves from section to section or button to button in 
the screens and dialog boxes in reverse direction.
Alt+TabMoves between open application windows (Windows 
feature).
Arrow keys Highlights one of several items from a drop-down box 
for selection. Also moves from selection to selection 
or button to button within a dialog box.
Enter (keyboard)  Selects the currently highlighted command button.
Enter (numeric key pad)  Used for Release and Release/Transfer functions on 
the Main Screen.
Esc  Used to go back to the previous dialog box.
SpacebarPress to toggle features ON or OFF or select entries in 
list boxes. 
						

							Mouse Navigation––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
12PC Attendant Console
Mouse Navigation
With the mouse, an on-screen arrow or cursor moves in coordination with the position of the 
mouse on a desktop or mouse pad. 
NoteFor more information on adjusting Windows Controls for the PC Attendant Console 
(such as keyboard and mouse speed, colors, etc.), see the Appendix.
On-line Help
The PC Attendant Console provides on-line help that guides you step-by-step in using its 
many features. The help is built into the software and can be accessed using the Help button in 
dialog boxes or by pressing F1. 
The on-line help provides:
©Feature and menu item descriptions.
©On-screen, step-by-step keyboard and mouse instructions. Click any underlined green 
words to “jump” to instructions for that item.
©Definitions of individual terms (green letters marked with a dashed underline).
©While working with a feature within a dialog box, pressing Help displays the step-by-step 
procedures for performing that particular feature.
The on-line Help provides the most appropriate information for the current calling conditions.
 
Mouse Description
Move the mouse cursor onto an 
item on the screen, then click the 
mouse button. If there is more 
than one button, click the left 
button.Chooses (highlights) Main Menu Items. For on-screen 
buttons, it selects that button. (The mouse method 
combines two steps into one. It selects the button; you 
do not need to press the Enter key.)
Double-click the button. If there 
is more than one button, double-
click the left button.Chooses and selects the item (it invokes the action 
immediately.) 
						

							Console Controls13
Console Controls2
This chapter explains how to set the console control features, such as setting a Call Forward 
destination, night time call handling, volume controls, etc. Console control features are 
generally those that you set at the beginning and end of your shift.
There are icons for each of these controls just under the Menu Bar at the top of your screen. 
Console controls are also found under “Console” on the Menu Bar as shown in this figure.  
						

							Night Transfer–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
14PC Attendant Console
Night Transfer
You can set the console to transfer after-hours calls to a different station. After Hours call 
routing can be set for three different modes: Day, Day2, and Night mode. Night Transfer can 
be set for up to four Tenants. In most cases, there is one Tenant (one company) being handled 
by a single console.
äTo set Night Transfer
1. From the Menu Bar, select 
Console then Night Transfer.
2. From the Night Transfer 
dialog box, select a Night 
Mode from the Tenant 1 drop-
down box. Either two or three 
settings are allowed (Day, 
Day2, Night), depending on 
the Telephony Setup 
parameter for Night Modes.
3. If there is more than one 
Tenant, choose the next 
Tenant box and select a Night 
Mode and Day, Day2, Night 
settings.
4. Optional: To control Night 
Transfer automatically, toggle 
Enable Automatic ON (“X” 
in the box). 
To control Night Transfer 
manually, toggle Enable 
Automatic OFF (No “X” in 
the box).
5. Select the OK button. The DK is now in the new Night Mode setting for the 
selected tenants. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Automatic Night Transfer
Console Controls15
Automatic Night Transfer
Automatic Night Transfer allows the Night Mode to be set by a weekly/time of day schedule 
for each of the four tenants on the Strata DK system.
äTo set Automatic Night Transfer
1. From the Menu Bar, select 
Console then Night Transfer.
2. Set Enable Automatic to ON 
(make sure box has an “X”).
3. From the Night Transfer 
dialog box, select the Add 
button to enter new settings 
and the Delete button to 
remove unwanted entries.
4. If you selected the Add 
button, set up schedules from 
the Add Night Transfer dialog 
box:
Select the Mode (Day, Day2, 
Night).
Select Time (two digits, 24-
hour format).
Select Days (reverse video 
indicates days selected).
5. Select the Close button to 
save, or the Add button to 
enter another time setting (at 
least 5 mins. difference).
NoteThere must be at least 5 minutes between time 
settings for the same tenant. Example: if Day 
1 begins at 07:00, then Night 1 should be 
07:05 (or later).  
						

							Position Busy–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
16PC Attendant Console
Pos ition Busy
Position Busy lets you place a console in unattended mode. In this mode, new calls are sent to 
the other console(s). Held and unanswered transferred calls continue to recall the console that 
processed them.
Only use Position Busy when there is more than one Attendant Console. The default setting is 
for single console operation with Position Busy disabled. To enable the feature, Console 
Settings must be set for Multiple Console operation from the Setup menu. 
When the last console in the attendant group is placed in Position Busy mode, the entire group 
is considered Unattended. Consoles should then set Call Forward and/or Night Transfer so that 
incoming calls are rerouted to another destination. (Night Bell, an alternate answer position, 
etc.)
The console is placed in a Position Busy Pending state if you are talking to a party, making an 
outgoing call, holding calls, or if you are in ring transfer mode. During this state, the console 
cannot receive any new calls. When you disconnect from the current call and/or process held 
and unanswered transferred calls, the console enters Position Busy mode.
äTo access Position Busy
1. From the Menu Bar, select 
Console. Toggle Position 
Busy ON (check mark) or 
OFF (no check mark).A pop-up window alerts you when Position Busy is 
ON.
2. Clear the Position Busy alert 
pop-up window by pressing 
the OK button.Optional. Leaving this displayed provides a clear 
visual indication of Position Busy status. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Console Overflow
Console Controls17
Console Overflow
When Console Overflow is ON, new incoming calls that have been waiting too long are routed 
to another station or answering device. Calls overflow based upon a system timer.
äTo toggle Console Overflow
Background Music Over External Speakers
Background Music (BGM) over external speakers can be turned ON and OFF from the 
Attendant Console or the System Administrator’s station (typically station 200).
äTo toggle Background Music 
äFrom the Menu Bar, select 
Console. Toggle Console 
Overflow ON (check mark) 
or OFF (no check mark).“OVERFLOW ON” or “OVERFLOW OFF” shows 
for a few seconds in the active call window - 
depending on the toggle position.
 1. From the Menu Bar, choose 
Console. 
2. Toggle Background Music 
ON (check mark) or OFF (no 
check mark).When toggled on, music plays over the external 
paging system.
“BGM ON” or “BGM OFF” displays in the active call 
window - depending on the toggle position. 
						

							Privacy––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
18PC Attendant Console
Privacy
If your Attendant Console is programmed for the Privacy feature, you can block station users 
with Privacy Override from entering CO line calls. The Privacy feature does not block Busy 
Override or Executive Override.
äTo toggle the Privacy feature
Privacy Release
When you activate Privacy Release, other stations and Attendant Console users can enter your 
call on a CO line.
Privacy Release is assigned for each console or station in system programming. Up to two 
attendant consoles and/or stations can enter an existing CO call, allowing up to three consoles 
and/or stations to be connected.
äTo toggle Privacy Release
äFrom the Menu Bar, choose 
Console. Toggle Privacy ON 
(check mark) or OFF (no 
check mark).When toggled ON, the Privacy feature is enabled.
äFrom the Menu Bar, choose 
Console. Toggle Privacy 
Release ON (check mark) or 
OFF (no check mark).When toggled ON, the Privacy Release feature is 
enabled.