Toshiba Strata Dk Pc Attendant Console User Guide

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Related Documents
Introductionix
[PDN] Primary Directory Number button (the Extension or Intercom 
Number). In older versions of selected systems, this button may be 
referred to as 

 
or 
.
Bracketed letters also represent variables. For instance, instructions for pressing Alt + a 
keyboard letter will be shown as Alt + [letter], since the letter will be different 
depending on the desired response. Soft keys are on-screen keys which change according to 
the current conditions.
 

represents buttons on telephone.
Courierletters represent PC Attendant Console keyboard keys. For example: 
Conf/Trans.
Times Roman words that are capitalized represent a specific dialog box button. For 
example: Transfer button.
“Press”  means to touch a specific keyboard button.
“Select” means to choose a specific keyboard or dialog box button.
“Click” means to press and then release the mouse button without moving the        
mouse.       
ädenotes the step in a one-step procedure.
~means “through”. For example: 5~10.
represents an icon button on the feature toolbar. When you click on 
this icon, it achieves the same result as the step that it appears next to. 
Related Documents
The following documents can be referenced for additional information:
©Strata DK280 Installation and Maintenance Manual
In the DK280 Installation and Maintenance Manual, see Chapter 5 for PC Attendant Console 
installation instructions and minimum hardware requirements. Also see appropriate programs. 
©Strata DK Installation and Maintenance Manual (for DK424)
In the Strata DK Installation Manual, see Chapter 9 for PC Attendant Console installation 
instructions and minimum hardware requirements. Refer to the Strata DK Programming 
Manual for appropriate programs.
©Strata DK Programming Manual 
						

							Related Documents––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
xPC Attendant Console 
						

							The Grand Tour1
The Grand Tour1
This chapter describes the PC Attendant Console keyboard, the top level menus, and provides 
general instructions for navigating through the main screen and the dialog boxes. See the 
figure below and the following text.
Tone
INSERT
F2F3F4F5F6F7 F8 F9 F10 F11 F12
Join
HOMERetrieve
Pg Up
Del  
Num
Lock
7Home89Pg Up
Answer
Incoming
—
/
Dial
DELETESplit/
Switch 
.
End
Conf/
Trns
Pg DnAnswer
Hold
+
Release
Enter
1End
Ins2
03Pg Dn
45 6
F1
HelpVol UpVol Dn 
						

							Function Keys–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2PC Attendant Console
Function Keys
You can use these additional function keys:
F1 for Help
F2~F9 enable you to access the bottom row of eight user buttons (as shown below). Pressing 
Shift + (F2~F9) gives you access to the top row of eight user buttons. You can also access 
these user buttons by clicking them with the mouse on the screen.
F11 for Volume Up
F12 for Volume Down
Special Function Keys
There are six special function keys: Voice Mail, Tone, Join, Conf/Trns, 
Retrieve, and Split/Switch.
Numeric Keypad
The numeric keypad is kept in the Num Lock ON position so that it is a “hot” dial pad. 
Answer Incoming, Answer/Hold, and Release keys are included on the keypad.
Shift + 
F2~F9
F2~F9 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Main Screen
The Grand Tour3
Main Screen
The PC Attendant Main screen (shown below) provides access to features and information on 
incoming calls, calls on hold, available line groups, station status, and displays a Directory that 
can be used to transfer calls quickly.
Incoming Call Display
Feature Toolbar
Menu Bar Soft Keys Console ID Area Active Call Window Loop Hold Display
Volume
Control
Buttons Notes Field
16 User Buttons (Programmable Feature Buttons)DSS/BLF Station DirectoryStatus Bar 
						

							Main Screen––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4PC Attendant Console
Console ID Area
Displays the console’s name and Primary Directory Number [PDN].
Menu Bar
The Menu Bar, shown below, contains seven “drop-down” submenus that enable you to 
perform commands, access features, or configure the console. Selecting a menu item displays 
a dialog box or toggles the item. 
Console
Controls how the console operates, including: Night Transfer, Position Busy, Date/Time, etc. 
You will probably change the console settings at the beginning and end of your shift.
Features
Assists you in handling calls, such as Call Pickup, Page Retrieve, etc.
Directory
Where you enter names and phone numbers for the on-line directory. You can also enter titles, 
departments, and schedules of individuals. The directory contains a search feature. You can 
choose what information is displayed and the order in which it is shown in the Directory 
Display field.
Messages
Enables you to use the Message Center for taking, retrieving, and printing messages. You can 
also save them to a file for transfer to another console.
View
Provides selections for you to determine what information is viewed and how it is displayed. 
Includes showing or hiding the tool bar or status line and Call Statistics. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Main Screen
The Grand Tour5
Setup
All items in this menu may be password protected (optional). They pertain to console and 
system administration items that should not be changed without some knowledge of overall 
system operation. 
Help
This provides help on Windows-related features specific on-line help for all console 
operations. This is different from the on-line help for the PC Console, described on page 12.
Feature Toolbar
The Feature Toolbar shown below provides quick access to console controls. You will 
probably access these control features at the beginning and end of your shift. These controls 
include setting the console for Night Transfer, turning call overflow and background music 
settings ON and OFF, putting the console into position busy mode, etc.
The Feature Toolbar displays across the top of the application window, below the menu bar. It 
is grouped into four functions to make finding the feature easier. When the mouse arrow is 
positioned on an icon, its callout label displays.
Console ControlsFeaturesMessagingDirectory 
						

							Main Screen––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6PC Attendant Console
Console Control Icons
Click To
Toggle PC Attendant Position Busy ON/OFF
Setup Night Transfer and Auto Night Transfer
Toggle the Attendant Overflow ON/OFF
Toggle the Privacy Button ON/OFF
Toggle the Background Music ON/OFF
Reset Alarm
Setup Call Forward
Toggle Call Forward Fixed ON/OFF
Set Timed Reminders
Set Line Group Restrictions and view Busy/Idle Status 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Main Screen
The Grand Tour7
Messaging Icons
Directory Icons
Click To
Get to the Message Center
Send LCD Messages
Message Waiting Light
Click To
View/Add Directory Entries
Find a Directory Entry 
						

							Main Screen––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8PC Attendant Console
Feature Icons
Status Bar
The status bar is displayed at the bottom of the PC Attendant window. To display or hide the 
status bar, highlight Status Bar from the View menu.
The left area of the status bar describes actions of menu items as you use the arrow keys to 
navigate through menus. This also describes the actions of Toolbar Feature Buttons as you 
depress them, before releasing them. Then, if you do not wish to execute the command, release 
the mouse button while the pointer is off the button.
The right side of the status bar shows the date and time.
Click To
Access Paging Options
Use Call Pickup
To Unlock a Door
Cancel Callback
Privacy Release
Cancel Busy Redial
Redial Call in ANI List
Redial Last Call or Saved Number
Set Speed Dial