Toshiba Strata Dk Pc Attendant Console User Guide

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––System Codes
Administration109
Toll Restriction Override Codes
The Strata DK System has two Toll Restriction Override Codes that can be changed by the 
System Administrator.
äTo change a Toll Restriction Override Code
1. From the System Settings dialog box, select System Code Settings.
2. Select the Toll Restriction Override Code to be changed.
3. Enter the new code and select the OK button to change the code in the Strata DK System.
4. Repeat Steps 1~3 above for the second Toll Restriction Override Code.3. Select the Traveling Class 
Code to be changed.
4. Enter the new code and select 
the OK button to change the 
code in the DK System.
5. Repeat Steps 1~3 above for 
another code.
6. Enter each code one at a time. 
Press the OK button after 
each code. 
						

							System Codes––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
110PC Attendant Console
Verified Account Codes
The Strata DK System allows up to 300 verified account codes (except the RCTUE/F 
processor, which allows up to 500); however, only the first 300 codes can be changed by the 
System Administrator. Each code (numbered 000~299) is set in System Programming and can 
be from 4 to 15 digits in length. The number of verified digits can be less than the number of 
digits required to be entered by the system.
For example, the system can be set for six-digit account codes with only the first four digits 
verified, thus the verified account codes are entered as four digits and the user must dial six 
before the call proceeds. The last two digits allow for an individual break out of the accounting 
code such as customer number is four digits with a two digit type of charge to that customer.
äTo change a Verified Account Code 
1. From the System Settings dialog box, select System Code Settings.
2. Select the Verified Account Code to be changed.
3. Enter the new code and select the OK button to change the code in the Strata DK System.
4. Repeat Steps 1~3 above for another Verified Account Code. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Answer Prompts
Administration111
Answer Prompts
Answer Prompts help you identify outside calls. You can write your own answer prompts for 
CO lines or Dialed Number Identification Service (DNIS) numbers. When a call comes in on 
one of those lines, the Answer Prompt appears in the Notes Field in the center of the main 
screen. 
äTo create an Answer Prompt
1. Write the prompt.
2. Link the prompt to the CO line or DNIS number that it should be identified with.
äTo write an Answer Prompt
1. From the System Settings 
dialog box, select Answer 
Prompt. 
						

							Answer Prompts–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
112PC Attendant Console
DNIS Prompts
The Strata DK System sends the console a DNIS Name Tag to identify the dialed number 
service.   The console uses this tag to link an answering prompt for the attendant when 
answering this type of call. The Name Tags entered need to match those entered into the Strata 
DK System by your service representative in Program 71-5 so that the answering prompt is 
correctly displayed for each type of call.
äTo write a DNIS Answer Prompt2. From the Answer Prompt 
dialog, select the 
Prompts...button.
3. Select the New button.
4. Type in a new prompt 
message in the Prompt box.Answer prompts can be up to 110 characters. The 
number of characters that display depends upon where 
lines break and wrap onto the next line.
5. Select the New button again 
to enter another prompt or 
OK to save those entered.
1. From the System Settings 
dialog box, select Answer 
Prompt. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Answer Prompts
Administration113 ä
To delete Answer Prompts2. Select the DNIS Text... 
button.
3. From the DNIS Text dialog 
box, select the Add button.
4. Type in the Name Tag as 
entered in Strata DK System 
system programming.
5. Select the Add button to enter 
another prompt or the OK 
button to save those entered.
1. From the System Settings 
dialog box, select Answer 
Prompt.Any prompt can be deleted from the list by selecting it 
first and then pressing the delete button. 
						

							Answer Prompts–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
114PC Attendant Console
2. Select either the Prompts or 
DNIS Text button.
3. Highlight the prompt to 
remove from a List of 
Prompts.
4. Select the Delete button.
5. Repeat as necessary or select 
the OK button to return to 
Answer Prompts dialog box. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Answer Prompts
Administration115 ä
To link Answer Prompts to CO lines or DNIS numbers
Answer prompts must be linked to a CO line or DNIS number to work. See previous pages for 
instructions on writing answer prompts.
äTo remove Answer Prompt links1. From the Menu Bar, select 
Setup, Settings.
2. From the System Settings 
dialog box, select Answer 
Prompt.
3. From the Answer Prompts 
dialog box, select the Line or 
DNIS radio button in the 
upper left corner.
4. Highlight the Line or DNIS 
name in the left box to be 
linked with a prompt.If a prompt is already linked to that line or number, it 
will highlight.
5. In the right box, highlight the 
prompt to be linked.The highlighted CO Line or DNIS number is linked to 
the selected prompt. 
6. Repeat to create as many 
links as required.
7. Select the OK button when 
done.Whenever that line (or DNIS) number receives a new 
incoming call, the appropriate prompt displays in the 
center of the console’s main screen.
1. From the Menu Bar, select 
Setup, Settings, OK.
2. From the System Settings 
dialog box, select Answer 
Prompt.
3. Select the Prompts button. 
						

							Change Station User Name––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
116PC Attendant Console
Change Station User Name
Each telephone station in the Strata DK System can have a name associated with it that 
appears on LCD display phones and the console screen. You can edit or add telephone user 
names from the console.4. Select the prompt to be 
deleted.
5. Select the Delete button on 
the bottom right of the dialog 
box.
1. From the System Settings 
dialog box, select Change 
Station User Name.
2. Enter station number for 
name change/entry.
3. Select the Display button to 
view the current name in the 
system.
4. Select the Modify button to 
edit the LCD name.
5. Enter the new name or change 
the existing name.
6. Select the Save button. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Door Phone Button Labels
Administration117
Door Phone Button Labels
All buttons used for Door Phones can be customized with the desired names as needed.   To 
provide an accelerator key for keyboard entry enter a ‘&’ character preceding the character to 
use as the quick access key. Example: Change Door Phone 1
 can be changed to Warehouse by 
entering “&Warehouse”.
Door Unlock Button Labels
All buttons used for Door Unlock can be customized with the desired names as needed. To 
provide an accelerator key for keyboard entry, enter a “&” character preceding the character to 
use as the quick access key. Example: Change Door 1
 can be changed to Front Gate by 
entering “Front &Gate”.
äTo add/change Door Phone and Door Unlock button labels
1. From the System Settings 
dialog box, select Door Phone 
Button Labels
or...
select Door Phone Unlock.
2. Select the Door Phone button 
or Door Unlock button to 
change. 
3. Enter a new button name. 
						

							Paging Button Labels–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
118PC Attendant Console
Paging Button Labels
All buttons used for paging can be customized with the desired names as needed. To provide 
an accelerator key for keyboard entry, enter a “&” character preceding the character to use as 
the quick access key. Example: Change All Groups/Z
ones can be changed to All Page by 
entering “All &Page”.
äTo customize a Paging Button Label4. Select another new button and 
repeat, or select the OK 
button to save changes.
1. From the System Settings 
dialog box, select Paging 
Button Labels.
2. From the Paging Button 
Names dialog box, select the 
Paging button to change.
3. Enter a new button name.