Toshiba Perception 1 2 User Manual

U. Agent Queue Status 
I I 
I QUE#OOl 
JUL 11 THU 9:53 
I 
V. ACD Trunk Number 
[-iiGiLJ 
W. ACD Trunk Answered 
1. Trunk ID shifts right 
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CUSTOMER SERVICE I If you are logged in as an ACD agent, the LCD will display the number of 
calls in queue that are waiting to be answered. The sample display 
(shown on the left) shows one call in queue. 
When an ACD trunk is ringing at an ACD station, the queue number and 
trunk ID (either alpha or numeric) is displayed. 
Once the ACD trunk call has...

Your system has up to IO preprogrammed messages (hand-written 
below) that can be displayed at any LCD telephone calling your station. 
You can add to or change any of these messages to leave a 
personalized message at your station. Any text that you program for 
message 9 will be saved and can be used again. However, any text that 
you program for messages 0 - 6 will be lost when you cancel the 
message. 
PREPROGRAMMED MESSAGES 
0. 
2. 
3. 
4. 
5. 
6. 28. Dial the access code fl[ m 
7. 
6. 
9. 
To Leave...

original programmed message will be restored. 
Use the following procedure when adding to a preprogrammed message 
or when leaving a new message: 
To Record a Message: 
1. 
2. 
3. 
4. 
5. Call up the message that you 
want to add to or change. (See To Leave a Message.) 
Press the 1 button to access (Refer to the figure on the following page for an explanation of the 
alpha characters. dialpad buttons,) 
Press the 1 button to move the 
cursor (-) to the desired 
position. (The left edge of the display to...

Address Code 
10 Name 
23 
24 
25 
26 
27 
26 
29 
8 
32 
33 
34 
35 
36 
37 
36 
39 
40 
41 
dG 
44 
45 
1; 
46 
49 
50 ~ 
51 52 
53 
54 
ii- 
Phone Number Address Code 
55 
56 
57 
50 
59 
60 
61 
62 Name 
65 66 
67 
66 
69 
70 
71 
72 
73 
74 
565 77 
76 
79 
60 
01 
62 
63 
64 
s8s5 07 
00 
09 
90 
91 
92 
93 
94 
95 
96 
97 
90 
99 Phone Number 
) 
i 
i 
i 
i i 
51 
50  

TOSHIBA 
DIGITAL 
TELEPHONE 
USER GUIDE 
TABLE OF CONTENTS 
SUBJECT PAGE 
B U S I N E S S 
TELEPHONE 
SOLUTIOIUS 
b PERCEPTION 
Ie & exl 
DIGITAL PGX 
TELEPHONE DIAGRAMS.. ......................................................................................................... iii 
20-button Digital Telephone ..................................................................................... iii 
20-button Liquid Display Digital Telephone.. ...............................................................

SUBJECT PAGE 
MESSAGES ........................................................ 
....................................................................... 
Meet-me 21 
Page ......................... 
................................................................................ 
Message Center Operation.. 21 
..................................................................................... 21 
Message Waiting.....

SPEAKER 
VOLUME 
UP/DOWN 
CONTROL 
BUTTONS 
MODULAR 
CORD 
 HANDSET LCD DISPLAY 
GENERAL INFORMATION 
LCD CONTROL BUTTONS 
. FLASH 
BUTTON 
FLEXIBLE 
’ FEATURE 
BUTTONS 
, MESSAGE WAITING 
BUTTON AND LED 
INDICATOR 
_ TRANSFER/ 
CONFERENCE 
BUTTON 
. LAST 
NUMBER 
REDIAL 
BUTTON 
kOLD 
BUTTON 
ON/OFF BUTTON 
AND LED INDICATOR SPEAKER ON/OFF ShING 
BUTTON AND LED DIRECTORY 
INDICATOR TRAY 
20-button Liquid Display Digital Telephone 
iv 
Your digital telephone has been designed to provide easy access to...

SPECIAL SIGNAL TONES (While Telephone Is In Use) 
Camp-on: 
A single muted warning tone indicates that a call is 
waiting. 
Call Waiting: 
Two short warning tones via the speaker, accompanied 
by a flashing Call Waiting LED indicates that a call is 
waiting. 
Attendant Verification/Executive Override: 
A short tone burst via the handset (repeated every .I5 
seconds) is applied whenever the attendant enters the 
conversation, and when a station user enters your 
conversation using the Executive Override...

To Adjust Station-to-Station 
Handsfree Volume: 
While receiving a handsfree 
station-to-station call, press the 
m button until the desired 
volume is set. 
To Dial a Stored Telephone 
Number: 
1. Lift the handset. You will hear dial tone. 
2. Press the appropriate m 
button. The telephone number will be dialed. 
To Store a Telephone Number 
(for Telephones with Flexible 
Automatic Dlallng): 
1. Leave the handset on-hook. 
2. Press the desired m button. The ADL LED will flash. 
3. Dial the telephone...

4. Dial the number to be stored 
(16 digits maximum). 
5. Press them button. The SDC LED will go out, and the number will be stored. 
6. Record the Speed Dial-Station 
address code and telephone 
number for future reference. 
To Use Speed Dial-System: 
1. Lift the handset. 
2. Press them button or dial 
the access code ah . 
3. Dial the Speed Dial-System 
address code (10 - 99). 
To Store or Change a Telephone 
Number: 
1. Notify the attendant. NOTE: It may be necessary to insert a pause to allow for...