Tone Commander 30e120 Installation Instructions

							Automatic Line Hold
Active lines may automatically be placed on Hard Hold by either depressing another line key or the
Answer key while a call is being displayed.
Hold Recall
A call placed on Hold for longer than a predetermined time period is identified with a unique audible ringing.
TheHindication for the affected line is also unique.
Line Transfer
Calls originating or answered at the console can be placed in a Soft Hold or Consultation Hold condition
at the serving Centrex Central Office/PABX by hookflashing (pressing the transfer key), then dialing the
desired station number.
Manual Call Transfer
Calls transferred to stations using Direct Station Selection (DSS) keys on the 120 console are managed by
the console system until answered by the called party or recalled to the console after a predetermined
period. Depressing the desired DSS key, then the Connect key, allows the attendant to process subsequent
calls, even if previous calls have not yet rung at their stations. There is no need to wait until all transfer
station digits have been dialed and ring back tone received.
Override Key (optional)
This key will override the consoles display of BUSY or CMP when transferring a call to a busy station
via DSS key. The station busy condition can be ignored for call-forwarded stations by using the Override
key on a per-call basis, or via DSS programming options. A spare line key is used to provide this feature.
Park Key (optional)
Calls for a party who is not at their desk can be parked by pressing the Park key. A parked call is on hold,
and can be retrieved from any station by dialing the Directed Call Pickup - Barge In access code followed
by the appropriate line number. Unretrieved parked calls will recall the console after a predetermined delay.
A spare line key is used to provide this feature.
The central office must support Disconnect Supervision for barged-in calls – refer to the Telco/PABX
Requirementssection. The park feature is available only for stations that have key appearances on the 120
console.
Page Key (optional)
Any line key on the 30e console can be programmed to be a Page key. The selected key position is
automatically assigned line privacy, answer use exclusion, and automatic line hold exclusion.
Pressing the Page key places the currently selected line on hold and connects the attendant to the paging
system.
Night Key (optional)
Any line key on the 30e console can be programmed to be the Night key. The selected key, when
depressed, will activate/deactivate night service operation. Steady illumination of the associated line lamp
indicates that night service mode is active.
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							Quick Mode Key (optional)
The first unanswered station in call queue is automatically pre-answered after the appropriate ring/recall
delay, placed on hold, then displayed for immediate answer. This feature is activated by any spare line key
that is programmed as a Quick Mode (quick answer mode) key.The Quick Mode feature is available only
for stations that are monitored by the console, and is not recommended for installations with more than one
console.
NOTE– It is highly recommended that lines appearing at the console be configured for disconnect
supervision at the serving central office. When this is done calls that are pre-answered will be
automatically released whenever the calling party abandons the call.
Autodialing
Any spare DSS key on the 120 console can be used for autodialing while on an active line.
Busy Lamp Field (BLF)
Each station connected to the 120 CPU has a dedicated lamp that indicates its status (i.e. idle, off-hook, or
ringing).
Direct Station Selection (DSS)
DSS keys on the 120 console provide quick and efficient transfer of all calls. Station positions 61 through
120 (and 181-240 on systems with two 120 consoles per position) must be preceded with the depression of
the Shift key on the 30e console. Each key position must be programmed with the appropriate dialing
instructions - typically a Flash, Dial Tone Detect, then the station digits.The DSS feature is available only
for stations that are monitored by the 1030/1560.
Call Screening
Calls requiring attendant intervention are accommodated by depressing the desired DSS key twice. When
this is done, a SCN prefix followed by the name or number of the station is displayed until the call is
released.
Camp-on
Calls transferred by a DSS key to stations that are busy are automatically placed on hold, then transferred
as soon as the station user hangs up. If the station user does not hang up within a predetermined period,
the call rerings and is displayed for further processing. It is highly recommended that a music source be
provided, and affected lines be optioned for Music On Hold.The Camp-on feature is available only for
stations that are monitored by the console.
Station Recalls
Calls transferred by a DSS key to idle stations which go unanswered for a predetermined period, re-ring
and are displayed at the console.
Station Call Pickup
Unanswered calls that are indicated in the busy lamp field but not in the alphanumeric display can be
answered at any time by depressing the Pickup key, then the desired DSS key.
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							Telco/PABX Requirements
Certain signaling protocols and features of the telco/PABX host are required for proper operation.
Required System Configuration
The C.O. and station lines must originate from either the same Centrex Common Block or the same PABX
tenant partition.
Required Signaling Protocols
1.-42.5 to -56.5 VDC C.O. battery
2.40 to 130 Vrms @ 20 or 30 Hz Ring Generator
3.Loop start
4.Disconnect Supervision for Abandoned Calls
The central office opens Tip and Ring (removes the source of DC voltage) for a brief interval whenever
the calling party disconnects prior to the called party. This protocol is required to support automatic hold
release and Quick Mode.
5.Disconnect Supervision for Barged-in Calls
The central office opens Tip and Ring for a brief interval whenever a call is barged in. This protocol is
required if the call park feature is used.
Required Attendant Line Features
1.Touch Tone Dialing– all manual or auto dialing from the 30e120 consoles is DTMF.
2.Station Call Transfer– to use the Transfer key or the programmable FLASH command while
autodialing to transfer incoming calls. Typically, inbound calls are transferred by hookflashing,
receiving new dial tone, then dialing the desired station. In most instances call transferring is limited to
stations within the same PABX or Centrex Common Block.
CAUTION– In some host systems, hookflashing automatically transfers inbound calls to a proprietary
attendant position. This feature is often referred to as Call Transfer-Attendant and is not
compatible with Tone Commander console operation.
3.Directed Call Pickup, NonBarge-In– to retrieve unanswered station calls showing in the alphanumeric
display.
Optional Line Features
1.Dedicated nonhunting attendant lines– used to retrieve unanswered station calls. It is recommended
that (1) nonhunting line per 10 attendant lines per console be provided for this purpose. This will allow
dedicated access, unaffected by inbound traffic, and prevent call collisions (glare). Refer to the Answer
Use line feature described on page 54.
2.Directed Call Pickup-NonBarge-In– to retrieve unanswered station calls showing in the alphanumeric
display.
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Tone Commander 30e120 Installation Instructions 
						

							Required Station Feature
Call Pickup– all station lines monitored by the 30e120 must be assigned to a Call Pickup Group.
IMPORTANT– Call Forward - No Answer isnotrecommended because it conflicts with, and may defeat,
the operation of the 30e120 Ring Delay and Name Display features.
Optional Station/Line Features
Additional features may be optioned as required.
IMPORTANT– Whenever the Call Waiting feature is invoked on a busy station, such a call will not recall to
the 30e console. Ring Delay and Recall Ring parameters do not apply because the station
in question is in a busy rather than a ringing state.
Compatibility with Other Products
Music On Hold
The Music On Hold input on the 30e CPU is compatible with telco feed, low impedance, balanced
subscriber background music services such as Muzak. Always terminate such a line with a resistor equal to
the characteristic impedance of the line, usually 600 ohms. AM/FM tuner and tape player outputs are
typically unbalanced high impedance music sources which require shielded cable. Characteristic
impedances vary from 600 to 50K ohms.
Night Service
The Night Service contacts are compatible with most source voltages and annunciator loads. Please refer
to the Specifications
section for contact ratings. Consult the System Featuressection for programmed
options.
Tone Commanders PA-24 Paging/Chime Module can announce night ringing over a paging system, in
addition to providing voice paging access from the 30e console.
Paging Access
The 30e120 is compatible with any paging system that provides a Tip/Ring talk battery feed circuit. Such
circuits can be cross connected to any spare line position on the console.
Tone Commanders PA-24 Paging/Chime Module interfaces any paging amplifier to the 30e, and derives
power from the 30e CPU.
Voice Mail
Most on-premise voice mail systems are compatible with the 30e120 system. Voice mail is usually
accessed from a spare DSS key on the 120 console.
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Tone Commander 30e120 Installation Instructions 
						

							30e Specifications
All values listed in this section are nominal, and may differ from the actual values.
Central Office Interface
Local Telco Ground and
CPU Ground Differential ±3 V max.
C.O. Battery Range.......-42.5 V to -56.5 V
C.O. Ringing Range......40to130Vrms@20or30Hz,superimposed on C.O. battery
Off-hook/On-hook
Detection Point.........26Vacross Tip and Ring
Loop Resistance to C.O.,
Including C.O. Battery Feed . . 400 to 2000 ohms
FCC
Registration Number......AHIUSA-18143-CF-T
Ringer Equivalence.......0.0B
Console Interface (CPU to Console)
Number of
Consoles Supported......four maximum, external PSE-3 power supply and CEC-2
Console Expansion Card required for more than two consoles
Max. Distance to Console....500feet, using 24 AWG wire
Dialer
Dialing Type...........DTMF Tone only
Autodialing Speed.......6or10digits/sec
Manual Dialing Speed.....follows dial pad keystrokes when autodialing speed is set to 10
digits/sec; digits are buffered and sent with a tone on period of
80 ms, and 80 ms between digits when autodialing speed is set
to 6 digits/sec
Music Input
Input Impedance........10kohms, balanced
Typical Input Level.......0.5vto1.5vRMS
Gain Adjustment Range....40dB
Night Service
Night Transfer..........constant relay contact closure
Night Ringing..........relay contacts close during console ringing
Relay Contact Rating......1amp, 50 VA
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Tone Commander 30e120 Installation Instructions 
						

							Installer Programmable Features
Abandoned Ring Time.....2-10sec
Recall Rings..........1 - 9 rings, or no recall
Pickup Code Sequence.....first or last
Dialing Speed..........6or10digits/sec
Pause Time...........200-900msec
Hookflash Time.........500ms-1sec
Dial Tone Detect Time.....500ms-2sec
Hold Recall Time........30sec - 3 min, or no recall
Hold Release Time.......40ms-2sec
Park Recall Time........30sec-3min
Night Service Mode.......night transfer, night ringing for lines only,
or night ringing for lines and stations
Queue Priority..........stations only
lines+stations, stations have priority
lines+stations, lines have priority
lines+stations, first calls have priority
(selectable per console)
Alert Type............normal ringing, distinctive ringing, or both
Ringing Type..........long or short (selectable per console)
Camp-On............onoroff(selectable per console)
Line Privacy...........onoroff(selectable per line and per console)
Answer Use...........onoroff(selectable per line and per console)
Music on Hold..........onoroff(selectable per line)
Special Feature Keys......Page, Night, Quick Mode, Override, Call Park
(each may be assigned to any spare line key; Quick Mode, Override,
and Call Park keys are selectable per console)
Attendant Programmable Features
Line Identification Display....14alphanumeric characters
(selectable per line)
Ring Delays...........1-9rings, no delay, or no ringing
(selectable per line)
Programming Data Retention
Data Retention.........10years
30e Power Requirements
CPU...............117VAC±10%, 60 Hz, @ 30 VA max.
Console.............500mAmax. @ 28 VDC nominal
(supplied by CPU or PSE-3 power supply)
30e Fuses
CPU...............(2)AGC22 A, 250 V
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							30e Physical
Console Dimensions......6½H,11¾W,10½D
(including handset cradle; display in max. vertical position)
Console Weight.........3lbs.
CPU Dimensions........17¾H,18¾W,5¼D
CPU Weight...........10lbs.
30e Environmental
Console
Operating Temperature.....32°to104° F (0° to 40° C)
CPU
Operating Temperature.....32°to122° F (0° to 50° C)
Console and CPU
Storage Temperature......-4°to140° F (-20° to 60° C)
Humidity.............5%to95%, noncondensing
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Tone Commander 30e120 Installation Instructions 
						

							120 Specifications
All values listed in this section are nominal, and may differ from the actual values.
Central Office Interface
Local Telco Ground and
CPU Ground Differential ±3 V max.
C.O. Battery Range.......-42.5 V to -56.5 V
C.O. Ringing Range......40to130Vrms@20or30Hz,superimposed on C.O. battery
Off-hook/On-hook
Detection Point.........26Vacross Tip and Ring
Loop Resistance to C.O.,
Including C.O. Battery Feed . . 400 to 2000 ohms
FCC
Registration Number......AHIUSA-18143-CF-T
Ringer Equivalence.......0.0B
Station Interface
Station Capacity........120stations
Max. Distance to Stations....1000 feet, using 24 AWG wire
Attendant Programmable Features
Autodial Numbers........24digits (selectable per station)
Station Identification Display . . 14 alphanumeric characters
(selectable per station)
Ring Delays...........1-9rings, no delay, or no ringing
(selectable per station)
120 Power Requirements
CPU...............117VAC±10%, 60 Hz, @ 30 VA max.
Console.............500mAmax. @ 28 VDC nominal
(supplied by CPU or PSE-3 power supply)
120 Fuses
CPU...............(2)AGC22 A, 250 V
120 Physical
Console Dimensions......6½H,9¾W,10½D
Console Weight.........3lbs.
CPU Dimensions........17¾H,18¾W,5¼D
CPU Weight...........11lbs.
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							120 Environmental
Console
Operating Temperature.....32°to104° F (0° to 40° C)
CPU
Operating Temperature.....32°to122° F (0° to 50° C)
Console and CPU
Storage Temperature......-4°to140° F (-20° to 60° C)
Humidity.............5%to95%, noncondensing
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Tone Commander 30e120 Installation Instructions 
						

							Maintenance
After initial installation, the 30e and 120 require little or no maintenance, as long as adherence to the
criteria discussed in the Site Preparation
section is maintained. In this effort the following guidelines are
suggested:
DONT allow stored items to accumulate around the CPU, and therefore cut off adequate ventilation.
DONT store toxic or fume producing janitorial supplies or chemicals in the near vicinity of the CPU.
DONT plug any other electrical products into the same circuit as the CPU, even temporarily.
DONT allow storage items or tools to come in contact with the CPU or punchdown blocks. In case of the
latter, plastic block covers are highly recommended.
DONT spray cleaners or solvents directly on to the 30e or 120 console. Use only a very dilute soap/water
solution applied to damp rag.
DONT use adhesive-backed labels on the face of the console. Such labels may impede button travel.
Migrating adhesives could also cause permanent damage.
DO use the provided nonadhesive key designations.
DO conduct periodic inspections to check the above mentioned items.
DO provide for ready access.
Operational Checkout
It is a suggested operating practice for an attendant to periodically check all active lines on the 30e for the
ability to receive and break dial tone.
Recommended Spare Parts
On those occasions where components need to be replaced either due to troubleshooting procedure or
obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.
In most cases one (1) 30e console, (1) 120 console, one (1) 30e CPU, one (1) 120 CPU, and one (1)
LEC-10 line card will provide adequate backup.
In those cases where a customer demands full backup capability or has to maintain many systems, two (2)
30e consoles, two (2) 120 consoles, two (2) 30e CPUs, two (2) 120 CPUs, one (1) LEC-10 line card, one
(1) CEC-2 console card*, and one (1) PSE-3 power supply* are recommended. In this case, full coverage is
maintained even when spares are in for repair.
* Only required if supporting systems with more than three consoles.
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Tone Commander 30e120 Installation Instructions