Tone Commander 2260d Installation Instructions

							If the display does not clear or if prior to clearing, the following display is shown momentarily, undertake the
following:
1. Determine which display continues to show: Screen 4, 5, or 6, or if Screen 8 was shown
momentarily.
2. Undertake the recommended troubleshooting procedures for the specific display shown.
If Screen 4 is showing continuously:
Check all line connections from the telco interface to the jack on the rear panel of the
console. Be sure to check all associated wiring, cables, connectors and jack panels.
Check that the ISDN line has been wired to:
- pins 4 and 5 on an 8-pin modular jack or
- pins 3 and 4 on a 6-pin modular jack
- the appropriate terminals on a 50 position punch-down block
Have the telco check the ISDN line at the CPE site.
 Replace the 2260d console.
If Screen 5 is showing continuously:
 Check to see if a valid SPID format (3 to 20 numerical digits) is entered in the 2260ds
SPID Program. If one is not entered, enter one, save, and exit.
 Initiate a Console Reset (select DIAG from the main Maintenance
menu/SYSTEM/RESET/YES). The Line Diagnostic display will automatically be shown.
 Temporarily remove power from the console for at least 30 seconds, then reapply it.
If Screen 5 persists, contact your service provider to verify that you have the correct SPID for
yuor line.
If Screen 6 is showing continuously:

Verify that the correct SPID number is entered in the consoles SPID Program. If
necessary, verify the number with a local telco customer support representative. While
viewing the SPID display, select EDIT, then DONE.

Re-enter the SPID Number, save, and exit.

Verify that the SWITCH type value shown in the SPID display matches the serving central
office. If it does not, select EDIT, NEXT, NEXT, select the appropriate SWITCH type,
DONE, then press the MAINT button.

Initiate a Console Reset.

Temporarily remove power from the console for at least 30 seconds, then reapply it.

If Screen 6 persists, replace the console
If Screen 8 was shown momentarily prior to the display clearing:.

Select DIAG from the main Maintenance mode / LINE / NEXT. The Line Diagnostic diaplay
for the [60d] should indicate status similar to Screen 5 or 6.

Accomplish the troubleshooting procedures listed in Step 2 for the affected screen.
3. With successful initialization, proceed to Call Origination Checkout
below.
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Tone Commander 2260d Installation Instructions
Invalid SPID Reported by Network
Press any key to set the SPID
[60d]
Screen 8 
						

							Call Origination Checkout
Press the ORIGINATE button. Dialtone should be heard and the following display will be shown:
Originate a call to any directory number using the dial pad. When this is done the following transition will be
displayed:
then:
Only if the called party answers, the display will update to:
* This field may indicate a 10-digit, 7-digit, or abbreviated directory number (DN). If the DN
dialed has been assigned a name in the 2260d database, a name will be shown.
Press the RELEASE button, then proceed to Call Termination Checkout
(page 74).
If Screen 9 is displaced by either of the displays below, conduct the following troubleshooting procedures.
Screen 13 shows momentarily then clears.
or
Page 7213-102735 Rev. F
Tone Commander 2260d Installation Instructions
DIAL Ringing 5720* XX:XX
Screen 11
Call Rejected by Network
LOCATION: Local Network CAUSE: 21
Call Reject
Screen 13
TALK Outgoing 5720* XX:XX
Screen 12
DIAL Call Setup 5720* XX:XX
Screen 10Screen 9
clock
DIAL Enter # XX:XX 
						

							1. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the console.
2. Verify that all call appearances (CA)s programmed for (ORIG)inate or Non-reserved (N/R) shown
in the LOOPS display are operational. To do so, from the Main Diagnostic menu, select, DIAG,
CALL, the first CA to be tested, then TEST. The following display will be shown:
Select ORIG to originate a call. When this is done, dial tone should be heard and the following
shown in the display:
where STATE:02 = call initiation
Dial a directory number for a test call. The display should update to:
where STATE:03 = call proceeding SIGNAL:01 = ringback tone ON
Immediately following, the display should update to:
where STATE:04 = call delivered
Select DISC to disconnect the call; select EXIT to exit the test mode for CAXX; select another
call appearance by selecting NEXT or LAST; select TEST; then repeat the foregoing test call
procedures.
3. Call your telco support representative and ask the following:

What are the call appearance assignments for the line?

Has the terminal been programmed for both CACH and EKTS? It should be.
13-102735 Rev. FPage 73
Tone Commander 2260d Installation Instructions
STATE:02 CAUSE:000 SIGNAL:00 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 16
STATE:03 CAUSE:000 SIGNAL:01 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 17
STATE:04 CAUSE:000 SIGNAL:01 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 18
STATE:00 CAUSE:000 SIGNAL:00 [CAXX]
ORIG HOLD RECONN DISC RELC EXIT
Screen 15
Awaiting Network Response XX:XX
Screen 14 
						

							If the line translations are updated, repeat the procedures in this section after such
changes have been completed.
If Screen 9 does not show and an error tone is heard each time the ORIGINATE button is pressed:
1. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the console.
2. Verify that at least one of the CAs that have been assigned as loops is programmed with either
ORIG or N/R. If none are programmed, program the highest numbered CA as N/R. Repeat the
procedures in this section.
Call Termination Checkout
From another telephone, call the Primary Directory Number (PDN) of the 2260d console. When this is
done, the console will ring and the following will be shown in the display:
Press the ANSWER button. You will be connected to the inbound caller and the console display will be
updated to:
Press RELEASE, hang up the other phone, and proceed to Call Transfer Checkout
(page 75).
If the console does not respond (i.e. no common audible or display), undertake the following
troubleshooting procedures:
1. Verify that the status lamp above RING DELAY button is NOT illuminated. If it is, press the RING
DELAY button, verify that the status lamp goes out, then repeat the previous procedures in this
section.
2. Enter the Maintenance Mode, select SETUP, select LOOPS, and view the loop assignments for
the console. Verify that CAs 1 and 2 are assigned loop values of either TERM or N/R. If they are
not, program them accordingly, then repeat the previous procedures in this section.
3. Verify that the 2260d is configured in network translations for:

EKTS and CACH (when connected to National ISDN networks)

Terminal Type D (when connected to Lucent Custom networks)

Terminating inbound calls on CAs 1 and 2 above. This means that they have not been
subaddressed for Originate-only in the case of Lucent Custom or programmed with Deny
Termination in the case of National ISDN.
If the line translations are updated, repeat the procedures in this section.
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Tone Commander 2260d Installation Instructions
TALK Internal 717 555-1492 XX:XX
Screen 20
XX:XX
RING Internal 717 555-1492
Screen 19 
						

							Call Transfer Checkout
From another telephone, call the PDN of the 2260d console. Answer the call and the following will be
shown in Line 1 of the display:
Press the ORIGINATE button. When this is done, the following will be shown:
Press the CONNECT button. When this is done, Awaiting Network Response may be seen briefly in Line
1 of the display, then the display will clear.
Proceed to Network Feature Button Checkout
(page 77).
NOTE– On occasion, if the CONNECT button is pressed immediately after dialing the last digit of the
DN, an error tone may be heard. Press the CONNECT button again.
If after pressing the CONNECT button numerous times, an error beep continues to be heard, enter the
Maintenance Mode, select SETUP, select LOOPS, and verify that there are sufficient CAs with loop values
of either ORIG or N/R. There should be a minimum of two (2) CAs programmed as ORIG. As a safety
factor, it is recommended that an additional one or two of the balance of CAs are programmed as N/R.
If upon pressing the CONNECT button, the following display is shown continuously:

Enter the Maintenance Mode, select SETUP, select KEYS, press the CONNECT button to view its
button number. The factory default is 60.

Contact your telco representative to verify that network feature activator assigned to TRANSFER
(or CONFERENCE on Siemens EWSD) matches the button number viewed in this step.

After reconciling network translations and the 2260d program, repeat the procedures in this
section.
NOTE– This test procedure is only applicable when the 2260d console is connected to a National
ISDN network.
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Tone Commander 2260d Installation Instructions
TRANS: Awaiting Network Response XX:XX
Screen 23
DIAL Enter # XX:XX
HOLD Internal 717 555-1492
Screen 22
TALK Internal 717 555-1492 XX:XX
Screen 21 
						

							DSS Call Origination Checkout
Press any DSS button that has already been programmed. When this is done, the following will be shown:
followed by:
Only if the called party answers, the display will update to:
Press the RELEASE button, then proceed to DSS Call Termination Checkout
(page 77).
If screen 25 or 26 is not shown, it will most likely be replaced by either of the following:

Enter the Maintenance Mode, select NAMES, press the DSS button used in the beginning of this
section. When this is done, the following will be shown:
Page 7613-102735 Rev. F
Tone Commander 2260d Installation Instructions
DIAL Ringing Bill Smith XX:XX
Screen 25
TALK Outgoing Bill Smith XX:XX
Screen 26
DIAL Congestion Bill Smith XX:XX
Screen 27
DIAL Enter # XX:XX
Screen 28
NAME: John Smith [NAMES]
DN:7063471002 DSS#:1002
DSS KEY:17 VM#:5551436 SPID:1 CA:017
NEXT LAST EDIT ADD RESET EXIT
Screen 29
DIAL Call Setup Bill Smith XX:XX
Screen 24 
						

							Verify that the DSS# entry is the number to be dialed.
Make the appropriate changes as required by selecting EDIT.
Make the appropriate NAMES programming changes as required, then repeat the steps in this
section.
DSS Call Termination Checkout
From another telephone, call the directory number that has been configured in network translations to
appear at a given BLF position on the console. The desired station LED should flash.
If the wrong or no LED flashes, call your local telco customer support representative and verify the
translations set up for the console.
If multiple and random LEDs are flashing, temporarily remove power from the console, then after 30
seconds reapply it. If the fault persists, remove both the ISDN line and power, then reapply power only. If
the fault persists, replace the console. If the fault clears, contact your local telco customer support
representative and ask for a line integrity test. High resistance paths from the ISDN line to ground can
cause the above.
DSS Call Transfer Checkout
From another telephone, call the PDN of the 2260d console. Answer the call and press a DSS button that
has already been programmed. The following will be shown:
Press CONNECT. The display will clear and the call will be transferred.
Network Feature Button Checkout
At the appropriate point in the call process being tested, press the associated network feature button.
Please refer to the 2260d Attendant’s Guide if necessary.
Upon successful initiation of a network controlled feature, the appropriate feedback can be viewed in the
display, via the LED above the button pressed, or both.
If upon pressing a feature button an error beep is heard or the network feature does not work properly,
enter the Maintenance Mode, select SETUP, select KEYS, then press the button in question. Verify that the
console button assignment matches the appropriate network feature activator configured on the line. Make
the appropriate programming changes and repeat the previous procedures in this section.
If the network feature still does not work, contact your telco representative to verify that:

The network feature activator configured on the line matches the button assignment programmed
on the console.

The network feature is properly configured or enabled on the line.
After reconciling network translations and the 2260d program, repeat the procedures in the first three
paragraphs in this section.
If after pressing the feature button the following is shown in the display:
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Tone Commander 2260d Installation Instructions
DIAL Ringing Bill Smith XX:XX
HOLD Internal 717 555-1492
Screen 30 
						

							followed by:
The DN that was used to initiate the desired network feature has not been assigned the feature in
network translations.
Contact your telco representative to determine whether the feature has been assigned to the DN
being used.
After reconciling network translations and the 2260d program, repeat the procedures in the first
three paragraphs in this section.
If after pressing the feature button the following is shown in the display:
 All the necessary network events for successful completion may not have occurred. For example, if
an attempt is made to pick up a call from a station that is idle, the above may be shown.No
remedial response is required.
Page 7813-102735 Rev. F
Tone Commander 2260d Installation Instructions
AN ERROR OCCURRED SETTING UP THE CALL
LOCATION: Local Network CAUSE: 31
Normal, unspecified
Screen 33
Failure on Network Call Appearance # 09
Recovery of timer expiry
Press ORIGINATE to continue
Screen 32
Failure on Network Call Appearance # 09
Circuit/Channel congestion
Press ORIGINATE to continue
Screen 31 
						

							Console Inactivity Recovery Procedures
If the console is not functioning:
1. Verify that there is backlighting in the console display.
2. If there is no backlighting:
Verify that the console power supply is plugged into active commercial power.
Verify that the console power supply is providing 34.0 to 56.5 VDC.
Reseat and check all console connecting cables.
Replace the affected console.
3. If there is backlighting, enter the Maintenance Mode, select DIAG, select LINE. Select NEXT and
LAST to view the line status of the [20d] and [60d] portions of the console.
If NT status is not synchronized and activated;
Check all line connections from the telco interface to the jack on the rear panel of the
console. Be sure to check all associated wiring, cables, connectors, and jack panels.
Connect the affected console to another ISDN line to see if it initializes on Layer 1. Such
status will be shown in the console display.
Replace the console in question or have the telco check the ISDN line based, on the
results of the previous check.
If L2 or L3 status indicates that the layer is not initialized:
 Enter the Maintenance Mode, select DIAG, select SYSTEM, select RESET, then select
YES.
 If the fault condition persists, from the Main menu, select SETUP, select SPID, using NEXT
and LAST to view the appropriate console. Verify that SPID numbers are entered and they
are correct.
 While in the SPID Program, select EDIT, select DELETE, select FIELD, re-enter the SPID
number(s), select DONE.

Temporarily remove power from the console for at least 30 seconds, then reapply it.

Have the telco check the ISDN line.

Replace the console.
13-102735 Rev. FPage 79
Tone Commander 2260d Installation Instructions 
						

							System Features
Enhanced Incoming Call Identification
The caller’s name is displayed when sent from the central office or if the number is found in the console’s
internal database. Also shown are the type of call (incoming call, unanswered station call, priority call, hold
recall, etc.) and current call state.
Programmable 1000 Entry Calling Name Database
Up to 1000 names may be stored in an internal database, allowing identification of callers when number
data is sent from the central office.
Prioritized Ringing Calls
Ringing calls and timed recalls are prioritized for sequential answering by user determined call priority. Up
to eight call queues may be defined for various call types such as emergency, incoming external,
unanswered station calls, etc.
Programmable Ring Delays
Each line and station appearing on a console can be individually programmed to ring at the console
immediately, after a predetermined number of ring cycles, or never ring at the console. The Ring Delay
feature does not affect ringing at the station.
Single Key Answering
Ringing calls are answered in order of priority by pressing the Answer key.
Abbreviated Ringing
Console ringing is abbreviated during call handling to minimize attendant distractions.
Automatic Call Splitting
The handset is automatically connected to the second party when a DSS key is pressed for call transfer. A
Split key toggles between calling and called parties.
Automatic Call Hold
Active calls are automatically placed on hold when a new call is answered.
Hold Recall
Calls left on hold will alert the console after a predetermined time. The length of time calls have been on
hold is always shown in the display.
Held Call Polling
Call information for held calls can be displayed by polling the hold loops.
Direct Station Selection
Large, easily labeled keys on the 120d console provide quick access to stations for transferring or
originating calls. Unused keys can be programmed to autodial frequently called numbers.
Page 8013-102735 Rev. F
Tone Commander 2260d Installation Instructions