Tone Commander 2260d Installation Instructions
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2260d Installation Instructions 11609 49th Place West Mukilteo, WA 98275-4255 Phone: (800) 524-0024 (425) 349-1000 Fax: (425) 349-1010 www.tonecommander.com 13-102735 Rev. F August 2001
Page 213-102735 Rev. F Tone Commander 2260d Installation Instructions © 2001, Tone Commander Systems, Inc. All rights reserved. Printed in USA Tone Commanderis a registered trademark of Tone Commander Systems, Inc. Changes in this revision– updated Translation Order Guides added Translation Order Guides for Nortel National ISDN-2
Contents 13-102735 Rev. FPage 3 Tone Commander 2260d Installation Instructions Introduction...........................................................................4 Using This Manual................................................................4 Feature and Operational Differences Between ISDN Versions..............................5 Site Requirements................................................................6 Ordering Equipment...............................................................6 Ordering Lines...................................................................6 Installation..........................................................................29 Contents of Shipping Boxes........................................................29 Console Assembly...............................................................29 Console Connections.............................................................30 System Programming..................................................................31 Using Maintenance Mode.........................................................31 Password Protection........................................................32 Configuration Sheet Preparation....................................................38 System Setup...................................................................38 SPID, PDN, and C.O. Switch Type.............................................38 Key Mapping..............................................................41 Call Queues...............................................................45 Timers...................................................................53 Loop Setup...............................................................55 Names/Autodial Programming......................................................56 Time of Day Clock...............................................................60 Statistics.......................................................................61 Diagnostics....................................................................62 Paging.............................................................................63 Call Forwarding......................................................................64 Multiple Consoles.....................................................................65 Troubleshooting......................................................................69 System Features.....................................................................80 Specifications........................................................................82 Console Maintenance..................................................................83 Service.............................................................................83 Warranty............................................................................84 FCC Requirements....................................................................84 Translation Order Guides...............................................................85 Configuration Sheets.................................................................109
Introduction The Tone Commander2260dis an ISDN attendant console compatible with Lucent, Nortel, and Siemens National ISDN, and Lucent Custom ISDN services. It is designed to access a maximum of 22 call appearances via a single attendant loop. The integral BLF/DSS feature simplifies call transfer for up to 60 stations. Standard features of the 2260d include single button call answering, hold, transfer, conferencing, automatic callback, direct station selection (DSS), name database, autodialing, line privacy, delayed ringing, 4 line (40 characters per line) alphanumeric display, and digital clock. Configuration parameters may be programmed by the installer to accommodate a variety of operating environments. The 2260d console uses standard Electronic Key Telephone Service (EKTS) ISDN configurations and connects directly to the Central Office ISDN “U” interface. No external NT1 is required. Using This Manual Tone Commander consoles are easy to install and configure. The step by step instructions in this manual guide the installer through the installation, preliminary testing, programming, and operational testing of the 2260d. Installation of a 2260d consists of the following steps: 1. Order the equipment.(page 6) 2. Fill out the appropriate Translation Order Guides as required by the telco and order the ISDN lines. (page 6) 3. Fill out the Configuration Sheets.(page 38) 4. Attach the handset, cradle, and tie bracket to the console.(page 29) 5. Connect the power supply to the consoles and ISDN lines.(page 30) 6. Enter the console SPIDs and PDN.(page 38) 7. Set up console key mapping, ringing call queues, recall timers, and call appearance loop usage as required for this installation. Factory default settings may be adequate for many installations. (page 41) 8. Enter the names and telephone numbers for DSS keys and caller identification.(page 56) 9. Test the operation of the console. Available features and ordering requirements vary somewhat among the ISDN service types offered by the telcos. Features and installation steps that are specific to an ISDN service type or C.O. switch are noted in this manual as follows: – Lucent, Nortel, or Siemens National ISDN – Nortel National ISDN-1 only – Lucent National ISDN only – Nortel National ISDN-2 only – Lucent Custom ISDN only – Siemens National ISDN only Page 413-102735 Rev. F Tone Commander 2260d Installation Instructions Nortel National ISDN-1National ISDN Nortel National ISDN-2Lucent National ISDN Lucent Custom ISDNSiemens National ISDN Call Tone Commander Customer Service at(800) 524-0024if you have any questions about features, installation, or operation of the 2260d.
Feature and Operational Differences Between ISDN Versions FeaturesNotSupported in National ISDN Automatic Callback (due to lack of uniform multiple callback support) Priority Calls (Dial Call Waiting) Inspect Feature Key Network Time/Date Feature Key Console Operational Differences with National ISDN Console configuration for incoming call identification, queue setups, and call forwarding is different for National ISDN. The functional operation is similar to Lucent Custom ISDN. One additional Directory Number (DN) with 2 call appearances, or two additional single call appearance DNs, restricted for originate-only calls should be configured for attendant use to avoid call collisions on earlier versions of National ISDN; sub-address reservation is used to support this recommendation on later versions. Network Feature Activation (button) numbers must be assigned for Conference, Connect (Transfer), and Drop keys. Switch type (Lucent, Siemens, or Nortel) must be identified during 2260d configuration. Additional National ISDN-1 Differences with Nortel Switches On the Nortel NI-1 interface, multiple Appearance Directory Numbers (MADNs) are not allowed for DNs that have Additional Functional Calls (AFCs). Since the 2260d uses MADNs to provide busy lamp status, ISDN terminals that have AFCs (multiple call appearances of a single DN) cannot be monitored on the Busy Lamp Field. ISDN key sets that need to appear on the BLF must be configured with individual DNs for each call appearance, arranged in a Key Short Hunt (KSH) group. A maximum of 5 call appearances of a single DN (DN + 4 AFCs) are supported by the network. To support the recommended 2260d configuration of 8 call appearances, 8 DNs arranged in a Key Short Hunt group must be used on the Nortel NI-1 interface. The Primary Directory Number (PDN) of a terminal must appear on Button 1 (CA 1) of its key map. Consequently, the first button position on the 2260d console must be remapped to another call appearance (e.g. CA 61) in order for it to be used for station monitoring – see page 56. On Lucent and Siemens switches, the PDN is assigned to Button 61, which does not use a physical position on the BLF/DSS panel. 13-102735 Rev. FPage 5 Tone Commander 2260d Installation Instructions Nortel National ISDN-1 National ISDN National ISDN Nortel National ISDN-1
Site Requirements The 2260d console should be installed in a clear work space and away from plants that require frequent watering or counters that tempt the placement of beverages. Ambient Environmental Requirements It is recommended that the same environmental conditions be maintained for the consoles as one would maintain for a personal computer (PC) or data terminal. Transient Surge and Spike Protection While Tone Commander products comply to FCC rules part 68.306, Hazard Voltage Limitations, in those areas of high lightning activity, the use of external protection devices on all telephone lines and the power source is recommended. Ordering Equipment Each 2260d is supplied with a power supply, handset, handset cord, and line cord; a headset is optional (not available from Tone Commander). Allow adequate time when ordering to ensure equipment availability at cutover. Ordering Lines Fill out the appropriate Translation Order Guides (starting on page 85). Separate sheets are provided for Lucent National, Lucent Custom, Nortel National, and Siemens National ISDN versions; only fill out the sheets that pertain to this installation’s ISDN version and switch type. Many fields that apply to all installations have been filled out for you. Instructions for each ISDN version and sample Translation Order Guides are included below. Allow adequate time prior to cutover for the receipt and testing of all lines and programmed features. Ordering intervals for the telcos are affected by the number of lines ordered, the availability of entry and transmission facilities, and a variety of other variables. Consult your telco for this information. Supply your telco with a copy of the Translation Order Guide when completed. Translation Order Guide #1(page 85): Lines 1-4: Enter the Customer Name, Customer Contact, Service Address, and Billing number. Line 5: Enter the Digital Subscriber Loop Telephone # (if known). This is the Primary Directory Number for the attendant call appearances. Line 6: Enter the 3-digit carrier access code for the desired long distance carrier. Line 7: This is the Centrex Pick-up Group Number assigned by the telco, that includes the 2260d and all terminals that are served by the console. Leave this line blank unless you know the group number that will be assigned. Line 8: Leave this line blank. Line 14: Enter the 7-digit Primary Directory Number for the DSS/BLF positions. Page 613-102735 Rev. F Tone Commander 2260d Installation Instructions Lucent National ISDNCompleting the Translation Order Guide for Lucent National ISDN
Line 29: This is the button assignment for the first call appearance of the Primary Directory Number (PDN) listed on Line 5. Enter “1 for a primary 2260d console. For multiple console configurations, see page 65. Line 30: This is the total number of sequential PDN call appearances that will be assigned, beginning at the call appearance number listed on Line 28. For a single console configuration, the recommended value is “8”. For multiple console configurations, see page 65. Line 31: Enter the telephone number from Line 5 under “Directory Number”, PDN Call Appearance from Line 28 under “CA #”, and PDN Call Appearance Quantity from Line 29 under “CA Qty”. Set “Deny Termination” to “No”. Translation Order Guide #2(page 86): Enter any additional special feature key assignments. Make sure the associated BRCS Features on Line 24 of the Translation Order Guide #1 are entered. Typically, no modification to the standard form is required. Make sure this form is sent to the telco along with the other appropriate Translation Order Guides. Translation Order Guide #3(page 87): Lines 1-4: Enter the Customer Name, Customer Contact, Service Address, and Billing number. Line 5: Enter the 7-digit Primary Directory Number for the DSS/BLF positions (the same number entered on Line 14 of Translation Order Guide #1). Line 14: Enter the 7-digit Primary Directory Number for the attendant call appearances (the same number entered on Line 5 of Translation Order Guide #1). Line 31: Enter the telephone number from Line 5 under “Directory Number”. Translation Order Guides #4 and #5(pages 88 and 89): At the top of each form, enter the PDN for the DSS/BLF positions from Line 5 of Translation Order Guide #3. For each DSS key, enter the directory number of the desired station to be monitored. Refer to page 34 for DSS key locations on the 2260d console. Also enter the same directory numbers, with the station user names and autodial types, on the Configuration Sheets that are to be left on-site (pages 114 and 115). Sample Translation Order Guides The following four pages have Translation Order Guides that have been filled out for a typical installation. Sample information is printed in italic block font. 13-102735 Rev. FPage 7 Tone Commander 2260d Installation Instructions
2260d Translation Order Guide #1 Primary Directory Number Configuration – Tone Commander 2260d Console 1. Customer Name:Tone Commander 2. Customer Contact:Steve Walker 3. Service Address:11609 49th Place West 4. Billing Telephone #:(425) 349-1000 5. Digital Subscriber Loop Telephone #:(425) 349-1000 6. PIC (Preferred Long Distance Carrier #):288 7. Pick-up Group #: 8. Call Forward Busy DN: 9. CXR Interconnect Dialing: Allow 10. ISDN Service: National ISDN 11. Line Code (U Interface): 2B1Q 12. Digital Subscriber Loop Service: Standard 13. Number of Terminals: 2 14. Associated DN: (425) 349-1100 Bearer Service: 15. B1 Channel: DMD 16. B2 Channel: None 17. D Channel: SX 18. Maximum Number of B Channels: 1 19. Circuit Switched Channel Options: CSV-Any 20. Terminal Configuration Group: TCS40DNI 21. Terminal Type: C 22. EKTS: CACH 23. TKS: Yes 24. Display: Yes 25. BRCS Features(*optional): * Call Forward Variable /CFIV * Directed Call Pickup Non Barge-in, Originate /CPDNO * Call Pickup Terminating /CPUT Distinctive Ringing /DRIC Centrex Group /IDP ICLID & OCLID Displays – All (appearances) /LIDADAO or /LIRCNMA ISDN Conference/Transfer Individual All (calls) /MWICTIA * 6 Party Conference /MWI6WB2 Redirecting Number Display /RND Unrestricted Dialing / Route Dial Errors To Tones /TGUUT * Directed Call Park /CPDPARK * Call Park Answer Back /CPANSBK 26. Call Preference: Idle 27. Autohold: No 28. One Touch: No 29. PDN Call Appearance: 1 30. PDN Call Appearance Quantity:8 Directory NumberCA # DN Type CA QtyCall ExclusionRinging PatternDeny Termination 31.349-1000 1Primary 8 A NormalNo 32. Secondary A Normal 33. Secondary A Normal 34. Secondary A Normal 35. Secondary A Normal Page 813-102735 Rev. F Tone Commander 2260d Installation Instructions Lucent National ISDN
2260d Translation Order Guide #2 Recommended Switch Configuration Group Definition Configuration Group: TCS40DNI CPE Component: 0 Range: 41 RMK: Tone Commander 40d or 2260d ISDN Console Button List: Button Feature Action Parameter Description 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 /CPANSBK ANSBACK Call Park Answer Back 56 /CPDPARK DPARK Directed Call Park 57 /CFIV CFBN Call Forward Variable 58 /CPDNO DPN Directed Call Pickup, Non Barge-in 59 60 / *CONF Conference 61 / *XFER Transfer 62 / *DROP Drop 63 64 13-102735 Rev. FPage 9 Tone Commander 2260d Installation Instructions Lucent National ISDN
2260d Translation Order Guide #3 Primary Directory Number Configuration – Tone Commander 2260d Console, DSS Keys 1. Customer Name:Tone Commander 2. Customer Contact:Steve Walker 3. Service Address:11609 49th Place West 4. Billing Telephone #:(425) 349-1000 5. Digital Subscriber Loop Telephone #:(425) 349-1100 6. PIC (Preferred Long Distance Carrier #): N/A 7. Pick-up Group #: N/A 8. Call Forward Busy DN: N/A 9. CXR Interconnect Dialing: N/A 10. ISDN Service: National ISDN 11. Line Code (U Interface): 2B1Q 12. Digital Subscriber Loop Service: Standard 13. Number of Terminals: 2 14. Associated DN: (425) 349-1000 Bearer Service: 15. B1 Channel: None 16. B2 Channel: DMD 17. D Channel: SX 18. Maximum Number of B Channels: 1 19. Circuit Switched Channel Options: CSV-Any 20. Terminal Configuration Group: None 21. Terminal Type: C 22. EKTS: CACH 23. TKS: Yes 24. Display: None 25. BRCS Features: Centrex Group /IDP 26. Call Preference: Idle 27. Autohold: No 28. One Touch: No 29. PDN Call Appearance: 61 30. PDN Call Appearance Quantity: 1 Directory NumberCA # DN Type CA QtyCall ExclusionRinging PatternDeny Termination 31.349-110061 Primary 1 N Normal No Page 1013-102735 Rev. F Tone Commander 2260d Installation Instructions Lucent National ISDN