Tone Commander 1030/1560 Installation Instructions

							Ringing Queue
Calls to be answered by a console are placed in queue. The nature of the queue (i.e. station calls only,
stations before lines, lines before station, or first in-first out FIFO) is selectable on a per console basis.
Distinctive Ringing Detection
Used in conjunction with the Distinctive Ringing capability provided by the serving Centrex C.O. or PABX,
unanswered station calls can be displayed alphanumerically or ignored, depending on the type of ringing.
Paging Interface
The Tone Commander PA-24 Paging/Chime Module or an equivalent external, battery-feed paging adapter
can be connected to any line key programmed as a Page key. When this is done, the selected line position
will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of
most paging adapters. The PA-24 can be powered directly from the 1030/1560 CPU.
Night Service Interface
The system includes switched contacts to activate either an external ringing circuit (night bell) or a control
pair to the central office (night transfer).
The night bell will begin ringing after the shortest ring delay set at either console for the ringing line or
station. In place of a standard bell, the PA-24 Paging/Chime Module can be used to produce a chime tone
over the paging system.
Typical applications of night transfer are Fixed Night Service or Stop Hunt. The night transfer option utilizes
the normally closed relay contacts, causing this feature to be activated in the event of a power failure at the
CPU.
Music On Hold Interface
Each line can be set to provide audio programming while in a holding state. Access is via block terminals or
phono jack. An input gain control is provided to adjust programming to the desired level.
Console Test Jacks
Six pin modular jacks for both voice/data and power are provided for two console positions. These jacks
are intended to provide a quick means to verify console-to-CPU operating integrity.
Console Features
Distinctive Audible Signaling
The system recognizes normal or distinctive ringing from the serving central office/PABX and responds with
differentiated audible signaling. The console also signals the attendant when held lines are recalling, calls
to stations have gone unanswered for a predetermined period of time, confirming programming
entries/storage, or when errors have been made involving operation or programming. Incoming call audible
signaling is abbreviated whenever the attendant is active on a line.
Ring Delay
Each line and station appearing on a console can be individually programmed to ring at the console
immediately, after a predetermined number of ringing cycles, or never ring at the console. The Ring Delay
feature does not affect ringing at the station.
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Tone Commander 1030/1560 Installation Instructions 
						

							Alphanumeric Display
Calls to be answered are displayed with a three character prefix which indicates the nature of the call (i.e.
INC, RCL, HLD, CMP, etc.), followed by the line or station number, then the number of calls in queue. Line
or station numbers can be replaced with 14 character names as desired. The display is also used to view
programming options and confirm all entries.
Single-key Answering
Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according
to the selected ringing queue. Depressing the Answer key seizes the call displayed.
Dial Pad DTMF Dialing
The 1030/1560 console is equipped with a standard 12 button dial pad. The various tones will persist as
long as the desired key is pressed iffastdialing speed (10 digits/sec.) has been selected during
configuration programming. Ifslowspeed (6 digits/sec.) has been selected, digits are buffered and sent
with a tone on period of 80 ms, and 80ms between digits to guarantee minimum tone periods for slow
central offices.
Time of Day
The alphanumeric display shows the time of day whenever the console is idle.
Variable Ringer Volume
VOL

and VOL
keys are provided on the face of the console to adjust the level of the audible ringer in
accordance with the operating environment. A bar graph display is provided for referencing.
Handset Jack Connection
A four pin modular jack is located on the left side of the console.
Handset
A K-type, hearing aid compatible handset with electret transmitter is provided with the console.
Direct Line Access
Each line is accessible via a dedicated key for answering, holding, transferring and originating calls.
I-Use Indication
A fluttering line status lamp identifies the particular line to which the handset or headset is connected.
Line Privacy
Individual lines may be programmed to exclude third party access to ongoing calls by the attendant.
Line Hold
Each line can be placed in a Hard Hold condition at the console. Music on Hold, if optioned and a source
provided, is connected to the line. A line on Hard Hold can be released from the console when bridged by
either a telephone set or another console. A valid loop interruption from the central office will also release
the line.
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Tone Commander 1030/1560 Installation Instructions 
						

							Line Hold Indication
A flashing Line Hold lampHindicates a line placed on hold by the attendant. A steadyHindication
identifies a line placed on hold at the companion console.
Automatic Line Hold
Active lines may automatically be placed on Hard Hold by either depressing another line key or the
Answer key while a call is being displayed.
Hold Recall
A call placed on Hold for longer than a predetermined time period is identified with a unique audible ringing.
TheHindication for the affected line is also unique.
Line Transfer
Calls originating or answered at the console can be placed in a Soft Hold or Consultation Hold condition
at the serving Centrex Central Office/PABX by hookflashing (pressing the transfer key), then dialing the
desired station number.
Manual Call Transfer
Calls transferred to stations using Direct Station Selection (DSS) keys are managed by the console system
until answered by the called party or recalled to the console after a predetermined period. Depressing the
desired DSS key, then the Connect key, allows the attendant to process subsequent calls, even if previous
calls have not yet rung at their stations. There is no need to wait until all transfer station digits have been
dialed and ring back tone received.
Unsupervised Call Transfer
Calls transferred to stations can be automatically disconnected from the console after a selectable timeout
period. This feature can facilitate call transfer to an unmonitored station or a station that forwards calls on
busy, such as to a voice mail system.
Page Key (optional)
Any line key can be programmed to be a Page key. When this is done, the selected key position is
automatically assigned line privacy, answer use exclusion, and automatic line hold exclusion.
Pressing the Page key places the currently selected line on hold and connects the attendant to the paging
system.
Night Key (optional)
Any line key can be programmed to be the Night key. The selected key, when depressed, will
activate/deactivate night service operation. Steady illumination of the associated line lamp indicates that
night service mode is active.
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Tone Commander 1030/1560 Installation Instructions 
						

							Quick Mode Key (optional)
The first unanswered station in call queue is automatically pre-answered after the appropriate ring/recall
delay, placed on hold, then displayed for immediate answer. This feature is activated by any spare line key
that is programmed as a Quick Mode (quick answer mode) key.The Quick Mode feature is available only
for stations that are monitored by the console, and is not recommended for installations with more than one
console.
NOTE– It is highly recommended that lines appearing at the console be configured for disconnect
supervision at the serving central office. When this is done calls that are pre-answered will be
automatically released whenever the calling party abandons the call.
Autodialing
Any spare DSS key can be used for autodialing while on an active line.
Busy Lamp Field (BLF)
Each station connected to the console system has a dedicated lamp that indicates its status (i.e. idle,
off-hook, or ringing).
Direct Station Selection (DSS)
DSS keys provide quick and efficient transfer of all calls. Station positions 31 through 60 (1560 only) must
be preceded with the depression of the Shift key. Each key position must be programmed with the
appropriate dialing instructions - typically a Flash, Dial Tone Detect, then the station digits.The DSS feature
is available only for stations that are monitored by the 1030/1560.
Call Screening
Calls requiring attendant intervention are accommodated by depressing the desired DSS key twice. When
this is done, a SCN prefix followed by the name or number of the station is displayed until the call is
released.
Camp-on
Calls transferred by a DSS key to stations that are busy are automatically placed on hold, then transferred
as soon as the station user hangs up. If the station user does not hang up within a predetermined period,
the call rerings and is displayed for further processing. It is highly recommended that a music source be
provided, and affected lines be optioned for Music On Hold.The Camp-on feature is available only for
stations that are monitored by the console.
Station Recalls
Calls transferred by a DSS key to idle stations which go unanswered for a predetermined period, re-ring
and are displayed at the console.
Station Call Pickup
Unanswered calls that are indicated in the busy lamp field but not in the alphanumeric display can be
answered at any time by depressing the Pickup key, then the desired DSS key.
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Tone Commander 1030/1560 Installation Instructions 
						

							Telco/PABX Requirements
Certain signaling protocols and features of the telco/PABX host are required for proper operation.
Required System Configuration
The C.O. and station lines must originate from either the same Centrex Common Block or the same PABX
tenant partition.
Required Signaling Protocols
1.-42.5 to -56.5 VDC C.O. battery
2.50 to 130 Vrms @ 20 to 30 Hz Ring Generator
3.Loop start
4.Disconnect Supervision for Abandoned Calls
The central office opens Tip and Ring (removes the source of DC voltage) for a brief interval whenever the
calling party disconnects prior to the called party. This protocol is required to support automatic hold
release and Quick Mode.
Required Attendant Line Features
1.Touch Tone Dialing– all manual or auto dialing from the 1030/1560 consoles is DTMF.
2.Station Call Transfer– to use the Transfer key or the programmable FLASH command while
autodialing to transfer incoming calls. Typically, inbound calls are transferred by hookflashing,
receiving new dial tone, then dialing the desired station. In most instances call transferring is limited to
stations within the same PABX or Centrex Common Block.
CAUTION– In some host systems, hookflashing automatically transfers inbound calls to a proprietary
attendant position. This feature is often referred to as Call Transfer-Attendant and is not
compatible with Tone Commander console operation.
3.Directed Call Pickup, NonBarge-In– to retrieve unanswered station calls showing in the alphanumeric
display.
Optional Line Features
Dedicated nonhunting attendant lines– used to retrieve unanswered station calls. It is recommended
that (1) nonhunting line per 10 attendant lines per console be provided for this purpose. This will allow
dedicated access, unaffected by inbound traffic, and prevent call collisions (glare). Refer to the Answer
Use line feature described on page 42.
Required Station Feature
Call Pickup– all station lines monitored by the 1030/1560 must be assigned to a Call Pickup Group.
IMPORTANT– Call Forward - No Answer isnotrecommended because it conflicts with, and may defeat,
the operation of the 1030/1560 Ring Delay and Name Display features.
Optional Station/Line Features
Additional features may be optioned as required.
IMPORTANT– Whenever the Call Waiting feature is invoked on a busy station, such a call will not recall to
the console. Ring Delay and Recall Ring parameters do not apply because the station in
question is in a busy rather than a ringing state.
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Tone Commander 1030/1560 Installation Instructions 
						

							Compatibility with Other Products
Music On Hold
The Music On Hold input on the 1030/1560 CPU is compatible with telco feed, low impedance, balanced
subscriber background music services such as Muzak. Always terminate such a line with a resistor equal to
the characteristic impedance of the line, usually 600 ohms. AM/FM tuner and tape player outputs are
typically unbalanced high impedance music sources which require shielded cable. Characteristic
impedances vary from 600 to 50K ohms.
Night Service
The Night Service contacts are compatible with most source voltages and annunciator loads. Please refer
to the 1030/1560 Specifications
section for contact ratings. Consult the System Featuressection for
programmed options.
Tone Commanders PA-24 Paging/Chime Module can announce night ringing over a paging system, in
addition to providing voice paging access from the 1030/1560 console.
Paging Access
The 1030 and 1560 are compatible with any paging system that provides a Tip/Ring talk battery feed
circuit. Such circuits can be cross connected to any spare line position on the console.
Tone Commanders PA-24 Paging/Chime Module interfaces any paging amplifier to the 1030/1560, and
derives power from the 1030/1560 CPU.
Voice Mail
Most on-premise voice mail systems are compatible with the 1030/1560 system. Voice mail is usually
accessed from a spare DSS key.
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Tone Commander 1030/1560 Installation Instructions 
						

							1030/1560 Specifications
All values listed in this section are nominal, and may differ from the actual values.
Central Office Interface
Line Capacity..........10lines (1030)
15 lines (1560)
Local Telco Ground and
CPU Ground Differential....±3Vmax.
C.O. Battery Range.......-42.5 V to -56.5 V
C.O. Ringing Range......50to130Vrms@20to30Hz,superimposed on C.O. battery
Off-hook/On-hook
Detection Point.........26Vacross Tip and Ring
Loop Resistance to C.O.,
Including C.O. Battery Feed . . 400 to 2000 ohms
FCC
Registration Number......AHIUSA-60815-CF-T
Ringer Equivalence.......0.0A
Console Interface (CPU to Console)
Consoles............oneortwo
Max. Distance to Console....500feet, using 24 AWG wire
Station Interface
Station Capacity........30stations (1030)
60 stations (1560)
Max. Distance to Stations....2000 feet, using 24 AWG wire
Dialer
Dialing Type...........DTMF Tone only
Autodialing Speed.......6or10digits/sec
Manual Dialing Speed.....follows dial pad keystrokes when autodialing speed is set to 10
digits/sec; digits are buffered and sent with a tone on period of
80 ms, and 80 ms between digits when autodialing speed is set
to 6 digits/sec
Music Input
Input Impedance........10kohms, balanced
Typical Input Level.......0.5vto1.5vRMS
Gain Adjustment Range....40dB
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Tone Commander 1030/1560 Installation Instructions 
						

							Night Service
Night Transfer..........constant relay contact closure
Night Ringing..........relay contacts close during console ringing,
either lines only or lines+stations
Relay Contact Rating......1amp, 50 VA
Power Requirements
CPU...............117VAC±10%, 60 Hz, @ 30 VA max.
(Standard Version)
117 or 220 VAC ±10%, 50 or 60 Hz, @ 30 VA max.
(Lucent 5ESS International Version)
Console.............power supplied by CPU
Fuses
CPU...............(2)AGC22 A, 250 V
Physical
Console Dimensions......6½H,11¾W,10½D
(including handset cradle; display in max. vertical position)
Console Weight.........3lbs.
CPU Dimensions........17¾H,21½W,4
5/16D
CPU Weight...........12lbs.
Environmental
Console
Operating Temperature.....32°to104° F (0° to 40° C)
CPU
Operating Temperature.....32°to122° F (0° to 50° C)
Console and CPU
Storage Temperature......-4°to140° F (-20° to 60° C)
Humidity.............5%to95%, noncondensing
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Tone Commander 1030/1560 Installation Instructions 
						

							Installer Programmable Features
Abandoned Ring Time.....2-10sec
Recall Rings..........1 - 9 rings, or no recall
Pickup Code Sequence.....first or last
Dialing Speed..........6or10digits/sec
Pause Time...........200-900msec
Hookflash Time.........500ms - 1 sec (Standard Version)
100 ms - 1 sec (Lucent 5ESS International Version)
Dial Tone Detect Time.....500ms-2sec
Hold Recall Time........30sec - 3 min, or no recall
Hold Release Time.......40ms-2sec
Unsupervised Transfer Time . .1 - 9 sec, or off
Night Service Mode.......night transfer, night ringing for lines only,
or night ringing for lines and stations
Queue Priority..........stations only
lines+stations, stations have priority
lines+stations, lines have priority
lines+stations, first calls have priority
(selectable per console)
Distinctive Ringing Detect....onoroff
Ringing Type..........long or short (selectable per console)
Camp-On............onoroff(selectable per console)
Line Privacy...........onoroff(selectable per line and per console)
Answer Use...........onoroff(selectable per line and per console)
Music on Hold..........onoroff(selectable per line)
Special Feature Keys......Page, Night, Quick Mode
(each may be assigned to any spare line key)
Attendant Programmable Features
Ring Delays...........1-9rings, no delay, or no ringing
(selectable per line and per station)
Autodial Numbers........24digits (selectable per station)
Line Identification Display....14alphanumeric characters
(selectable per line and per station)
Programming Data Retention
Data Retention.........10years
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Tone Commander 1030/1560 Installation Instructions 
						

							Maintenance
After initial installation, the 1030/1560 requires little or no maintenance, as long as adherence to the criteria
discussed in the Site Preparation
section is maintained. In this effort the following guidelines are
suggested:
DONT allow stored items to accumulate around the CPU, and therefore cut off adequate ventilation.
DONT store toxic or fume producing janitorial supplies or chemicals in the near vicinity of the CPU.
DONT plug any other electrical products into the same circuit as the CPU, even temporarily.
DONT allow storage items or tools to come in contact with the CPU or punchdown blocks. In case of the
latter, plastic block covers are highly recommended.
DONT spray cleaners or solvents directly on to the 1030/1560 console. Use only a very dilute soap/water
solution applied to damp rag.
DONT use adhesive-backed labels on the face of the console. Such labels may impede button travel.
Migrating adhesives could also cause permanent damage.
DO use the provided nonadhesive key designations.
DO conduct periodic inspections to check the above mentioned items.
DO provide for ready access.
Operational Checkout
It is a suggested operating practice for an attendant to periodically check all active lines on the 1030/1560
for the ability to receive and break dial tone.
Recommended Spare Parts
On those occasions where components need to be replaced either due to troubleshooting procedure or
obvious failure (i.e., smoke, inactivity, etc.), the stocking of spare parts is highly recommended.
In most cases one (1) 1030/1560 console and one (1) CPU will provide adequate backup.
In those cases where a customer demands full backup capability or has to maintain many systems, two (2)
1030/1560 consoles and two (2) CPUs are recommended. In this case, full coverage is maintained even
when spares are in for repair.
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Tone Commander 1030/1560 Installation Instructions