Tone Commander 1030/1560 Installation Instructions

							13-102360 Rev. HPage 31
Tone Commander 1030/1560 Installation Instructions
Figure 13 – 1030 Console Keys 
						

							Page 3213-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
Figure 14 – 1560 Console Keys 
						

							Programming System-Wide Features
Timing Parameters and Night Service Mode

Press HOLD, then TRANSFER, then RELEASE, thenC(2) on the dial pad to enter configuration
programming mode.
CONFIGURE PROG will be displayed.

Press a DSS key to select the feature to be programmed.
The display will show the item name and the current value.
The station status lamp will light steadily.

Press a key on the dial pad if you want to change the value.
The new value will be shown in the display.

Press a DSS key to select another feature.
or
Press RELEASE to exit configuration programming mode (the mode will be exited automatically 1 minute
after the last keypress).
NOTE– Systems with two consoles (two attendant positions) have separate Queue Priority, Ringing Type,
and Camp-On settings for each console. They must be programmed individually at each console
position.
For example, to set Hold Recall Time to 50 seconds:
13-102360 Rev. HPage 33
Tone Commander 1030/1560 Installation Instructions
Figure 15 
						

							Timing values listed in the following tables are nominal, and may differ slightly from the actual values.
Shaded values are factory defaults.
Abandoned Ring Time
Dial Pad Key Available Values
2 2 sec
3 3 sec
4 4 sec
5 5 sec
6 6 sec
7 7 sec
8 8 sec
9 9 sec
0 10 sec
Table 7
Recall Rings
Dial Pad Key Available Values
1 1 ring
2 2 rings
3 3 rings
4 4 rings
5 5 rings
6 6 rings
7 7 rings
8 8 rings
9 9 rings
0 no recall
Table 8
Page 3413-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:A
Default value:5 sec
This parameter determines the timing for discontinuing ringing
of unanswered incoming calls that were abandoned by the
caller. It should be set to the next time value longer than the
silent interval between ringing bursts.
if too short– each ring burst may be seen as a new call. This
can cause erratic line lamp rates and loss of ringing delays.
if too long– abandoned calls will continue to ring for the
duration of this timing value.
DSS key to select feature:B
Default value:3 rings
This sets the number of rings before a call transferred to an idle
station recalls the console.
Set this parameter according to customer preference. 
						

							Pickup Code Sequence
Dial Pad Key Available Values
0first
(before station #)
1last
(after station #)
Table 9
Dialing Speed
Dial Pad Key Available Values
6slow
(6 digits/sec)
0fast
(10 digits/sec)
Table 10
Pause Time
Dial Pad Key Available Values
2 200 ms
3 300 ms
4 400 ms
5 500 ms
6 600 ms
7 700 ms
8 800 ms
9 900 ms
Table 11
13-102360 Rev. HPage 35
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:C
Default value:first
This parameter determines when the console inserts the
Directed Call Pickup code during a station call pickup dialing
sequence, as required by the telephone system.
Almost all installations require the pickup code to befirst.
DSS key to select feature:D
Default value:fast
The tone autodialing speed (via DSS key) is set with this
parameter.
Use the dialing speed compatible with the central office or
PABX. If misdialing occurs with the fast speed, switch to slow
speed.
Manual dialing speed is also affected. Whenfastspeed is
selected, manually dialed digits follow dial pad keystrokes. With
slowspeed selected, digits are buffered and sent with a tone on
period of 80 ms, and 80 ms between digits. This guarantees
minimum tone periods for slow central offices.
DSS key to select feature:E
Default value:700 ms
This sets the length of a pause in an autodial sequence.
Pauses are typically used to insert a delay in a dialing string
when calling voice mail or similar equipment. Change this
parameter if a delay other than a multiple of 700 ms is required.
For example, for a dialing delay of 2 seconds, set the pause
time to 500 ms and insert 4 pauses in the autodial sequence. 
						

							Hookflash Time(Standard Version)
Dial Pad Key Available Values
5 500 ms
6 600 ms
7 700 ms
8 800 ms
9 900 ms
0 1 sec
Table 12a
Hookflash Time(Lucent 5ESS International Version)
Dial Pad Key Available Values
1 100ms
2 300 ms
3 300 ms
4 400 ms
5 500 ms
6 600 ms
7 700 ms
8 800 ms
9 900 ms
0 1 sec
Table 12b
Page 3613-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:F
Default value:600 ms
This parameter sets the length of a timed hookflash generated
during call transfer and autodial operations. The default value is
adequate for most systems.
if too short– receipt of second dial tone may be intermittent
during call transfer operations.
if too long– the calling party may be disconnected during call
transfer operations.
DSS key to select feature:F
Default value:700 ms
This parameter sets the length of a timed hookflash generated
during call transfer and autodial operations. The default value is
adequate for most systems.
if too short– receipt of second dial tone may be intermittent
during call transfer operations.
if too long– the calling party may be disconnected during call
transfer operations. 
						

							Dial Tone Detect Time
Dial Pad Key Available Values
1 500 ms
2 600 ms
3 700 ms
4 1 sec
5 1.2 sec
6 1.5 sec
7 1.8 sec
8 2 sec
Table 13
Hold Recall Time
Dial Pad Key Available Values
3 30 sec
4 40 sec
5 50 sec
6 60 sec
9 90 sec
1 2 min
2 3 min
0 no recall
Table 14
13-102360 Rev. HPage 37
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:G
Default value:700 ms
This sets the time steady dial tone must be present before
station digits are autodialed.
Set this parameter to the lowest value that gives reliable dial
tone detection.
DSS key to select feature:H
Default value:90 sec
Calls on console hold or camp-on longer than the Hold Recall
Time will recall the console.
Set this parameter according to customer preference.
NOTE– Calls on hold at the telephone system (initiated by a
hookflash) will not recall the console. 
						

							Hold Release Time
Dial Pad Key Available Values
140ms
280ms
3 200 ms
4 400 ms
5 600 ms
6 800 ms
7 1 sec
8 2 sec
Table 15
Night Bell Mode
Dial Pad Key Available Values
1 lines only
2 lines + stations
Table 16
Page 3813-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:I
Default value:600 ms
A central office disconnect supervision signal (i.e., brief battery
removal) on any line must exceed this value. When such a
signal from a line on hold is detected, the line will be
automatically released.
Set this parameter to a value slightly less than the length of a
disconnect signal from the central office.
if too short– may cause calls on hold to be inadvertently
disconnected.
if too long– may cause abandoned calls and retrieved parked
calls to remain connected to the console.
DSS key to select feature:J
Default value:lines only
The optional night bell can be set to ring only when an incoming
line rings (option 1), or when either an incoming line or station
rings (option 2). Night ringing must be selected with CPU option
switch #4 – see the Optional Equipment Installation
section.
This option does not affect the operation of night transfer.
Set this parameter according to customer preference. 
						

							Queue Priority
Dial Pad Key Available Values
1 stations only
2 stations, then lines
3 lines, then stations
4 FIFO
Table 17
Alert Type
Dial Pad Key Available Values
1 normal ringing
2 distinctive ringing
0 both
Table 18
Ringing Type
Dial Pad Key Available Values
1 long
0 short
Table 19
13-102360 Rev. HPage 39
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:L
Default value:both
To ignore station-to-station calls, equip the station lines with
distinctive ringing from the C.O. Set the Alert Type todistinctive
if distinctive ringing is provided for outside calls, or tonormalif
distinctive ringing is provided for station-to-station calls. DSS key to select feature:K(per console)
Default value:FIFO
Calls are queued for attendant processing in the order received.
The first call in queue is shown in the display.
Queue Priority determines which type of calls have priority in
the queue:
(1) stations only
(2) lines+stations, stations have priority
(3) lines+stations, lines have priority
(4) lines+stations, first calls have priority
(FIFO, First In - First Out)
Set this parameter according to customer preference.FIFOis
recommended for most installations.
NOTE– The call queue is cleared whenever Queue Priority is
changed.
DSS key to select feature:M(per console)
Default value:short
This parameter determines the type of audible ringing: short (1
beep), or long (3 beeps), when unanswered station calls are
showing in the display.
Set this parameter according to customer preference. 
						

							Camp-on
Dial Pad Key Available Values
0 off
*on
Table 20
Unsupervised Call Transfer
Dial Pad Key Available Values
1 1 sec
2 2 sec
3 3 sec
4 4 sec
5 5 sec
6 6 sec
7 7 sec
8 8 sec
9 9 sec
0off
Table 21
Page 4013-102360 Rev. H
Tone Commander 1030/1560 Installation Instructions
DSS key to select feature:W
Default value:off
This feature disconnects the console from a transferred call
after the timeout period. This facilitates call transfer to an
unmonitored station or a station that forwards calls on busy,
such as to a voice mail system.
For most applications, the timeout period can be set to 2 or 3
seconds. A longer timeout may be needed for slower (or more
busy) central offices.
if too short– a transferred call may be disconnected before
transfer is complete.
if too long– the transferred party may miss the beginning of the
greeting from the answering party or voice mail system.DSS key to select feature:N(per console)
Default value:off
This parameter determines whether a call can be camped on to
a busy station.
Set this parameter according to customer preference.