TiE Onyx 2, 3, 4, 5 Service And Programming Manual

TRAFFIC  REPORTING (ONYX IV)
Description
Calls at Each Trunk
 INBOUND   
I  UNANSRD WAITIN USEI
48022010794 8 1 14 1400 oo:oo:oo 0 244821700 oo:oo:oo 0 2031 290206
This part of the TMS Report 
 Trunk number 
Number of incoming calls that rang the trunk  
Total is the total of all incoming calls that rang the trunk
 is the total of all incoming calls on the trunk answered in the
system
 DELAY is the length of time calls on the trunk rang before
being answered. This does not include unanswered calls.
  is...

TRAFFIC  REPORTING  IV)
Description
  Group Trunk Calls  
ACD I==INBOUND CALLS  OUTBOUND CALLS    IN   IN USE 
30523605306006303080500oo:oo:oo3090400oo:oo:oo0oo:oo:oo
This part of the  Report 
l Each extension that is in an  group  
 Total number of incoming trunk calls to  member 
CALLS)
TOTAL 
is the number of trunk calls routed to the member (answered or
 is the total of the incoming trunk calls answered by the member
  is the total time the member was in use for incoming trunk calls
 Total number of...

TRAFFIC MANAGEMENT REPORTING (ONYX Iv)
Description
(Cont’d)
Trunk Group Activity
 IN    ROTARYTRUNKSTOTAL  DURATION  CALLS ATTENPTED
480 48118
482 4831oo:oo:oo0
This part of the TMS Report shows:
 The first trunk in each rotary  IN ROTARY)
 The other members of each trunk rotary (TRUNKS)
Report of the all trunks busy condition (ALL TRUNKS 
TOTAL is the number of times all trunks in the rotary were busy at the
same time
DURATION is the length of the all trunks busy condition
CALLS ATTEMPTED is the number...

TRANSFER
Description
Programming
l
Transfer permits an extension user to send (i.e., extend) an active outside call
to any other extension in the system.
With Transfer, any extension user can
quickly send an outside call to the desired co-worker.1
A call a user transfers automatically recalls if not picked up at the destination
extension. If the call is still not picked up, it rings all extensions with
programmed ringing for the trunk. This assures that users do not lose or
inadvertently abandon their...

TRANSFER
Related Features
Feature Operation
Step  
Step  
Step 3 
Step  
Step  
Attendant Calls  to  attendant do not recall the extension that initially transferred call.  call      extensions   ring and access for the trunk
Call  Call     call Transfer.
Call ParkingInstead of  a call to an extension. a user can place it in a Park Orbit
instead.
Call Waiting (Camp-On)
If an extension user tries to Transfer a call and hears busy tone. the user can dial 7 to
Camp On.
Extended RingingWith  Ringing. a...

Feature Operation
step  l
Step  
Step I l
Step  l
To return to your outside call tif the called  doesn’t want 
Transfer):
 (At a   flashing line 
OR
 (At an ESL Set) Press HLD and dial  7.
To  a Transfer   get an Intercom call announcing it):
Stay on the line.The     hen calling part) hangs up.
To answer a transferred call ringing  phone:Look for: -- Line   Flash (red), Fast Flash (green) -- Line key Hold Recall
Listen for:Trunk ring
Lift handset.If    an ESL    the call. Skip the next step.
Press...

VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Description .
The system is fully compatible with Integrated Voice Messaging Systems.
These systems provide telephone users with comprehensive Voice Messaging
and Automated Attendant features. Voice Messaging ends the frustration and
cost of missed calls, inaccurate written messages and telephone tag. Voice
Messaging frees a company’s busy receptionists and secretaries for more
productive work.
Automated Attendant automatically answers the system’s...

VOICE MAIL  VOICE MESSAGING)
Description
Alternate Night   Enhancement (Direct Trunk Routing to
a Personal Greeting)
The system offers alternate night mode routing to Voice Messaging. For
 mail systems  Automated Attendant. this allows simplified
answering during off hours. Instead of routing to the night mode Automated
Attendant. outside callers hear a brief recording and are asked to leave a
message. To enable alternate 
Program a terminal hunt group consisting of an uninstalled extension and
the Voice...

VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Related Features
Issue 1-O
E- Extensions, ES- Hunt Type  Program each VX port with hunt type 06.
E- Extensions, EA- UCD Group Master Extension Number  Program
each VX port with the master number assigned in QPprogr
 below.
E- Extensions, EK- Voice Mail  Port  Enable this option for each
Voice Messaging System port.
E- Trunks,  Direct Trunk Termination  For each trunk the VX
Automated Attendant should answer, terminate the trunk to the Voice
Messaging...

VOICE MAIL COMPATIBILITY (INTEGRATED VOICE MESSAGING)
Feature Operation
Step 1 l
Step 2 l
Step 3 l
Step 1 l
Step 2 l
Step 3 l
Step 4 
Step 5 l
Step 6 l
Step 1 l
Step 2 
Step 3 l
Step 4 l
For more complete Voice Messaging system operating  refer to
the Integrated Voice Messaging system documentation.
To call your Voice Messaging System mailbox:If you have messages waiting:
Look for:MSG Fast  (green)
Listen for: Periodic reminder message
Lift handset.
o At a 
 press MSG.
Look for:MSG Off
Listen for:...