Telrad Digital Avanti 3025 Set User Guide

							Avanti 3025 set 15
ANSWERING CALLS
When you receive a call, an indicator flashes green on a 
telephone set that is programmed with DN buttons. For 
internal calls the top line of the display shows the name of 
the caller and their extension number.
For external calls, the display shows the trunk name and 
number. 
A softkey also appears for the incoming call, indicating to 
which DN the call is allocated, or which outside line it is on. 
The ring icon 
 appears next to the outside line or exten-
sion number. You usually also hear a ring, unless your set 
has been programmed not to ring.
NOTE
Telrads DIGITAL systems support Caller Name 
and Caller Identification display.
To answer a ringing or flashing call
• Pick up the handset
or
• Press the softkey next to the 
 icon
or
• Press the button that is flashing green.
After you answer the call the indicator of the DN or pri-
vate trunk line lights steady green. 
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							16 Avanti 3025 set
To answer an intercom call
To answer an intercom call coming through your telephone 
speaker:
• Talk through the microphone
If you prefer, you may lift the handset instead.
To answer a second call 
1. Press [HOLD]
.
The first call is put on hold. The indicator for the DN 
flashes green. The hold icon  appears, next to the 
number of the line that is on hold. The top line of the 
display shows the extension number of the call that is 
on hold or the outside line number.
2. Press the softkey to the left of the ring icon 
.
You receive the second call.
To return to the first call
• Press the hold icon  representing the first call.
NOTE
If your telephone does not have DN buttons, you 
cannot put an internal call on hold. This means that 
you cannot answer another arriving internal call 
without disconnecting the first internal call. In this 
case, you must hang up first. You can then answer 
the second call when it rings.
To answer a second call for which you hear 
a call waiting tone
When you hear a waiting tone, indicating a second call:
• Hang up.
You receive the second call.
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							Avanti 3025 set 17
OUTSIDE CALLS
Outside calls may be placed by accessing an outside line 
(or outside line group) or by using the Least Cost Routing 
(LCR) feature.
When the instructions tell you to access an outside line, 
you may:
• Press an outside line or outside line group button.
• Dial an outside line code or outside line group code.
• Dial the LCR code (usually [9]
).
• Press the LCR button.
Depending on system programming, the cost of your call 
may be displayed briefly at the end of the conversation.
To place an outside call
1. Obtain an outside line.
2. Dial the desired number.
See also, 
ABBREVIATED DIALING.
To redial the last outside number you dialed
1. Obtain an outside line.
2. Press 
{REDIAL}.
To save a frequently dialed outside number
( S AV E / R E P E AT )
After dialing the desired number, but before hanging up:
•Press
 {SAVE}.
To dial the number saved
1. Obtain an outside line.
2. Press
 {REPEAT}.
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							18 Avanti 3025 set
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone, you can 
have the system dial the number several times, at defined 
intervals.
When you hear busy tone
• Press an [ARD] 
button.
When the called party answers:
•Press [SPKR] 
or lift the handset.
If the dialed number rings, or if the system makes the 
maximum number of dialing attempts, the Automatic 
redial is deactivated.
To temporarily deactivate 
or reactivate Automatic Redial
• Press the [ARD]
 button again.
NOTE
Several Automatic redials may be activated simul-
taneously by using more than one ARD
 button.
WAITING FOR AN AVAILABLE OUTSIDE LINE 
(TRUNK QUEUE)
When you try to select an outside line and hear busy tone:
1. Press
 {TK QUE}.
When an outside line becomes available, the system 
rings your extension. Then:
2. Press [SPKR]
 or lift the handset. 
3. Listen for outside dial tone and dial the desired number.
To cancel trunk queue
•Press
 {CNCL TKQUE}.
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							Avanti 3025 set 19
CIRCUMVENT EXTENSION RESTRICTIONS
(TRAVELING CLASS OF SERVICE)
You can dial an outside number from a toll-restricted tele-
phone by temporarily assigning it your own extensions 
Class of Service (COS) or a system-wide (Global) COS 
accessible only to privileged users.
1. Press [TC]
 (if defined) or dial the Travel COS (Class of 
Service) access code.
The display shows 
ENTER NO:
2. Dial your extension number - to apply your extensions 
COS,
or
Press [*]
 for a Global COS. 
The display shows 
ENTER CODE:
3. Dial your ECC authorization code or a Global COS 
code.
The [TC]
 indicator (if defined) lights.
The Travel COS feature is active for a defined period.
4. Access an outside line and place a call.
OBTAINING SPECIAL SERVICES VIA LINES DEFINED 
AS BEHIND AN EXCHANGE (CENTREX OR PBX)
You may be able to access special services provided by a 
CENTREX or PBX exchange.
To access the services while connected 
to the outside line
•Press
 {FLASH-SIG}.
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							20 Avanti 3025 set
HOLD
There are two types of hold:
•
Exclusive hold:  the call can be retrieved only from 
your extension.
•
Inclusive hold: the call can also be retrieved by other 
sets with a button for that DN.
You cannot transfer a call that is on hold.
When you place a call on hold, you automatically receive 
dial tone and can make a page call or dial to another exten-
sion. If you do not receive dial tone this means no DN is 
available.
To place a call on exclusive hold
•Press [HOLD]
 once.
The indicator flashes green on your set and lights 
steady red on other sets with a button for that line. The 
hold icon   appears next to the number of the line that 
is on hold.
To place a call on inclusive hold
•Press [HOLD]
 twice.
The LED flashes green on all sets that have a button for 
that line. The hold icon    appears next to the number 
of the line that is on hold.
Depending on the programming of your extension, the first 
press of hold may activate Inclusive hold, and the second 
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the icon   representing the call on hold.
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							Avanti 3025 set 21
TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press [TRANSFER]
.
The transfer icon appears next to the trunk number.
2. Dial the extension number.
3. Announce the call when the other party answers and 
then hang-up.
To retrieve a transferred call
If you have not yet hung up and the other party has not yet 
answered the transferred call, you may retrieve the trans-
ferred call:
• Press .
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							22 Avanti 3025 set
CONFERENCE CALLS
A total of eight parties, any of which may be on outside 
lines, can participate in a conference.
To establish a conference
1. Make the first call.
2. Press 
{CONFERENCE}.
3. Make the next call.
      After the call is answered:
4. Press
 {JOIN} to complete the three-way conference.
While in a conference, the display shows 
SPLT, the line, 
and the name or number of the parties to the confer-
ence.
To add another party to the conference
1. Press [CONFERENCE]
.
2. Make the next call.
3. Press [CONFERENCE] 
again.
To  remove an outside line party from the conference 
1. Press the 
SPLT softkey of the outside line you want to 
remove from the conference.
2. Press 

. 
To consult privately with a conference member
• Press the
 SPLT softkey of the required party.
To return to the conference call
•Press
 {JOIN}.
You are connected with all conference members.
To exit a conference
•Press
 
 or hang up.
The remaining parties are still connected as long as 
there is a system extension in the conference.
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							Avanti 3025 set 23
PICKUP
You can answer a call that is ringing or on hold at another 
extension, without leaving your desk.
To pick up a call at another extension
1. Press
 [PICK UP]
.
2. Dial the number of the extension at which the call is 
ringing or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button programmed with GROUP 
PICK UP.
or
1. Press [PICK UP]
.
2. Press 
{ALL}.
See 
ABBREVIATED DIALING for instructions on how to 
program MEMORY buttons.
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							24 Avanti 3025 set
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a basic message or a message 
from a defined list, which appears on the display.
When you send a basic message, display telephones show 

CALL followed by your extension name or number (e.g. 

CALL STEVE).
When you send a defined message, display telephones 
show the text of the message, followed by your extension 
name or number e.g. (
GONE OUT STEVE).
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press
  or [MSG]
.
2. Hang up.
The message is sent.
To select and send a defined message
You can select a message from a defined list (see a list of 
system messages at the end of this guide).
After dialing an internal number:
•Press
  or [MSG]
.
The first five of the available messages are displayed.
To view more messages
•Press
 .
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