Telrad Digital Attendant Console User Guide

							6 Attendant console
DISTINCTIVE RINGING
You can program telephone sets located close to each 
other with distinctive rings, to enable you to identify which 
telephone is ringing. Nine different rings are available.
To change the ring for your telephone console
1. Press [*] 
and [#] 
simultaneously.
2. Press one of the dialpad buttons ([1]
 - [9]
).
When you hear the ring that you want:
3. Press 
{SAVE}.
4. Lift and replace the handset.
Your telephone set reinitializes and all telephone rings 
(internal, external, recall, etc.) sound with the distinctive 
ring selected. 
						

							Attendant console 7
ANSWERING CALLS
When your telephone rings, the display may show the fol-
lowing:
for internal calls: the calling extensions name and number;
for outside calls: the ringing line or calling partys name or 
number.
NOTE
Telrads DIGITAL systems support Caller Name 
and Caller Identification display.
MAIN CALL QUEUE
Internal and external calls enter the Main Call queue.
The number of calls waiting in the attendant queue is indi-
cated in the top line of the display, e.g. CW23, where CW 
stands for Calls Waiting and 23 is the number of calls.
To answer the first call waiting in the Main Call queue
• Press [ANSWER]
.
SUBQUEUES
Depending on the type of call and system programming, 
calls may also enter subqueues.
The subqueues include:
• Recall queue - contains transferred calls unanswered 
by other extensions or placed on hold for longer than a 
preset time. Press [RCL]
 to retrieve from this queue;
• Private Recall queue - contains calls due to recall at 
your console only. Press [PRIVATE RCL]
 to retrieve 
from this queue. 
						

							8 Attendant console
• Hold queue - contains incoming calls placed on hold by 
any of the attendants in your group. To retrieve from 
this queue, press [ANSWER HOLD]
 .
• Incoming Call Identifier (ICI) queues (if defined) - con-
tains calls from specific lines or extensions and allows 
you to give them preference over other incoming calls 
waiting in queue. Press a designated ICI button to 
retrieve from this queue;
• Dial Attendant queue (if defined) - contains calls from 
extensions that dialed “0”. Press the designated Dial 
Attendant button to retrieve from this queue.
• Interposition queue (if defined) - contains calls from 
extensions that dialed your extension number. Press  
the designated Interposition button to retrieve from this 
queue.
Depending on system programming, each subqueue may 
be provided with a dedicated button. When a call exists in 
the queue, the buttons green light indicator flashes.
To answer the first call waiting 
in a particular subqueue
• Press the appropriate queue button.
By pressing the queue button of your choice, the DIGITAL 
system enables you to answer calls selectively and to give 
priority to a chosen call queue.
PLACING CALLS ON HOLD
Private hold
If you want a call (external or internal) to remain on hold at 
your console only:
• Press an available Private Hold softkey on the right side 
of the display panel.
The line number and status, e.g. 
{HOLD 8880} appear 
in the display. 
						

							Attendant console 9
To pick up a call from Private Hold
• Press the Private Hold softkey again.
Manual hold
Calls may be placed on hold manually, by pressing 
[HOLD]
.
A call placed on hold enters the Hold queue, from which it 
can be retrieved by any attendant console in the attendant 
position.
To pick up a call on hold
•Press [ANSWER HOLD]
.
Automatic hold
Incoming calls are placed automatically on hold when you:
• Dial any digit.
•Press [TONE]
.
• Press a SPEED DIAL, PAGE or LCR button.
• Press a MEMORY button programmed with an exten-
sion number. 
						

							10 Attendant console
TRANSFERRING CALLS
TO TRANSFER AN INCOMING CALL
After answering the call:
1. Dial the requested extension, 
or 
Press the extension button.
The call is placed automatically on hold.
2. Inform the answering party that a call is waiting.
To complete the transfer, do one of the following:
• Press [RELEASE]
. 
You are returned to idle state,
or
Press [ANSWER]
. 
You are connected to the next call in the queue.
To transfer a call which you initiated
When the called party answers:
1. Press [DIAL CONT]
 to deactivate dial continuation.
2. Proceed as for an incoming call transfer (see above).
CAMP ON
If the requested extension is busy when you attempt to 
transfer a call.
You can complete the transfer so that the call camps on the 
busy extension:
•Press [RELEASE]
.
When the busy extension hangs up, the camped on call 
rings. 
						

							Attendant console 11
If the called party does not answer, you can return to the 
call:
• Press the softkey with the appropriate outside line num-
ber (e.g. 
{SPLT 805}).
If the called party does not wish to receive the call, you can 
transfer the call to someone else:
1. Press [DROP]
.
2. Dial the new extension number.
To make a confirmed transfer
After answering the call:
1. Dial the requested extension.
When the extension answers:
2. Press
 {JOIN}.
You hear a short beep indicating a conference has 
been initiated.
Once you have confirmed that the two parties are con-
nected:
3. Press [RELEASE]
.
You exit the conference.
SERIAL TRANSFER
A serial transfer enables you to serve an external caller 
who asks to speak to several persons in turn.
After answering the call
1. Press
 {SERIAL}.
2. Dial the first requested extension.
3. Press [RELEASE]
.
When this conversation is finished (i.e. when the called 
extension hangs up), the call enters the attendants Pri-
vate Recall queue.
To return to the outside call
4. Press [PRIVATE RCL]
. 
						

							12 Attendant console
NOTE
You may have to answer other calls in the private 
Recall queue, before being connected to the serial 
transfer call.
To make further serial transfers, repeat steps 1 through 4, 
above.
To transfer a call by page
After answering the call:
1. Press [FEAT] 
and dial the PAGE zone access code
or
Press the PAGE zone button.
2. Announce the call and the line on which it is ringing.
3. Press [RELEASE]
.
To transfer internal calls
After answering the call:
1. Dial the requested extension.
2. Press [RELEASE]. 
						

							Attendant console 13
INTERNAL CALLS
TO PLACE A NON-RINGING CALL
• Dial the extension number
or
Press the extension button.
TO PLACE A RINGING CALL
1. Press [TONE]
.
2. Dial the extension number.
IF THE EXTENSION YOU CALLED IS BUSY
When you dial an extension and hear busy tone, you can 
activate the Callback feature:
1. Press
 {CALLBACK}.
When the extension becomes available, if the private 
Recall Queue is empty, you hear call back ringing and 
CALLBACK appears in the display.
2. Answer the call.
You hear the called extension ringing.
TO CANCEL CALLBACK
• Press 
{CNCL CBACK}.
BARGE INTO A CONVERSATION
Depending on system programming, you may be able to 
break into another conversation.
When you dial an extension and hear busy tone:
•Press
 {BARGE IN}.
A warning tone is heard by all parties (depending on 
system programming). 
						

							14 Attendant console
PAGE CALL
1. Press the PAGE zone button, 
or
Press [FEAT]
 and dial the PAGE zone access code.
You hear a tone burst.
Then:
2. Make your announcement.
3. Press [RELEASE]
 to end the page call.
To speak directly with a page initiator
While the page announcement is heard:
1. Press [FEAT]
.
2. Dial the MEET ME PAGE access code ([6][6]
).
3. Press [FEAT]
 and dial the PAGE zone access code. 
						

							Attendant console 15
OUTSIDE CALLS
TO PLACE AN OUTSIDE CALL
1. Press the outside line group or dial the LCR code.
2. Dial the required number.
Depending on system programming, the cost of your 
call may be displayed briefly at the end of the conversa-
tion.
ABBREVIATED OUTSIDE DIALING
To speed dial an outside number 
Do one of the following:
• Press the appropriate SPEED DIAL button,
or
Press 
{SPEED DIAL} and dial the desired speed dial 
bin code.
Redialing the last outside number
1. Press an outside line group button.
2. Press
 {REDIAL}.
To save a frequently dialed outside number
During an outside call which you initiated:
•Press
 {SAVE}.
The dialed number is stored in memory.
To dial the saved number
1. Press an outside line group button or dial LCR code.
2. Press
 {REPEAT}.
NOTE
Pauses may be entered, where needed, in a mem-
ory sequence (e.g. speed dial sequence), by 
pressing
 {PAUSE}.