Telrad Digital Attendant Console User Guide

Attendant console
User guide
79-120-0006/F Issue 1 

79-120-0006/F, Issue 1
Attendant console
User guide
Telrad Telecommunications Inc.,
Woodbury, New York 

79-120-0006/F, Issue 1
Printed in Israel 

ii
NOTICE
This publication refers to Telrads Attendant con-
sole connected to Telrads DIGITAL KEY BX sys-
tem, Release SBU-6, or Telrads DIGITAL 400 
system, Release DBU-6, as of March 1998. 
Telrad reserves the right to modify the equipment 
and the software described herein without prior 
notice. However, changes made to the equipment 
or to the software described herein do not neces-
sarily render this publication invalid.
© 1998 Telrad Telecommunications Inc.,
Woodbury, New York 

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Figure 1   Attendant console faceplate 

Attendant console 1
THE DIGITAL ATTENDANT
The Attendant console is a versatile unit which can be pro-
grammed in many different configurations. The configura-
tion of your particular console depends on the size and 
special requirements of your system.
ATTENDANT CONSOLES (ATC)
AND ATTENDANT CONSOLE POSITIONS (ATP)
Your DIGITAL telephone system can be served by up to 
four attendants. Each attendant operates a telephone unit 
called an Attendant console (ATC).
The Attendant console may be configured as...

2 Attendant console
Most of the telephone buttons have dual-color light indica-
tors. The color and flash rate of the indicators show the sta-
tus of the programmed line, feature or extension.
In general, red indicates non-availability (for example, a 
busy line); green indicates that you are using the feature or 
line, or that it is available to you.
NOTE
When the following features are activated, their 
button indicators light red: [MUTE RING]
, [TIME]
, 
[POSITION BUSY]
, [NIGHT]
, [DAY ALERT]
,...

Attendant console 3
NOTE
Whenever you have to dial a feature access code, 
outside line number or extension, you may press a 
button programmed with the relevant code instead.
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to fol-
low the status of calls in progress.
The first line of the display provides general system infor-
mation, such as the time and date and the number of calls 
waiting. It also displays the name or number of the exten-
sion or outside line of the...

4 Attendant console
PRINCIPLES OF OPERATION
THE ATTENDANT IS NEVER BUSY
All calls reaching the attendant get a ring tone.
OFFHOOK STATE
The console is always offhook. Lifting or replacing the 
handset makes no difference to the consoles state.
EXECUTIVE SUITE ATTENDANT
If your console is programmed for the Executive suite 
application, you handle calls for a number of organizations. 
Your display assists you by indicating for which organiza-
tion the arriving call is intended.
HEADSET/HANDSET OPERATION...

Attendant console 5
process, and returns the console to the previous stage of 
the process.
Pressing [RELEASE]
 terminates a call in progress, or 
completes the transfer of an outside line. Afterwards, the 
console is returned to an inactive state.
THE [ANSWER] BUTTON
Pressing [ANSWER] 
completes the transfer of the current 
call and connects you to the next call in the Main Call 
queue.
DIALING ON THE CONSOLE
If you are connected to an outside line and  [DIAL CONT] 
indicator is on, any digits you press...