Telrad Digital Attendant Console User Guide

							Attendant console
User guide
79-120-0006/F Issue 1 
						

							79-120-0006/F, Issue 1
Attendant console
User guide
Telrad Telecommunications Inc.,
Woodbury, New York 
						

							79-120-0006/F, Issue 1
Printed in Israel 
						

							ii
NOTICE
This publication refers to Telrads Attendant con-
sole connected to Telrads DIGITAL KEY BX sys-
tem, Release SBU-6, or Telrads DIGITAL 400 
system, Release DBU-6, as of March 1998. 
Telrad reserves the right to modify the equipment 
and the software described herein without prior 
notice. However, changes made to the equipment 
or to the software described herein do not neces-
sarily render this publication invalid.
© 1998 Telrad Telecommunications Inc.,
Woodbury, New York 
						

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Figure 1   Attendant console faceplate 
						

							Attendant console 1
THE DIGITAL ATTENDANT
The Attendant console is a versatile unit which can be pro-
grammed in many different configurations. The configura-
tion of your particular console depends on the size and 
special requirements of your system.
ATTENDANT CONSOLES (ATC)
AND ATTENDANT CONSOLE POSITIONS (ATP)
Your DIGITAL telephone system can be served by up to 
four attendants. Each attendant operates a telephone unit 
called an Attendant console (ATC).
The Attendant console may be configured as the only 
attendant serving the extensions, outside lines and call 
queues assigned to it.
Alternatively two or more attendants may work in parallel, 
in a logical Attendant Position (ATP). All the Attendant con-
soles in the ATP serve the same extensions, outside lines 
and queues.
ATTENDANT CONSOLE BUTTONS
The Attendant console is provided with twelve softkeys and 
an array of fixed and programmable buttons (see Figure 1 
above).
NOTE
In this guide, all fixed buttons appear in bold type 
within brackets, e.g. [ANSWER]
. All softkeys 
appear in bold and italicized type, within braces, 
e.g.
 {SERIAL}.  User-programmable button names 
appear in capital letters, e.g. SPEED DIAL. 
						

							2 Attendant console
Most of the telephone buttons have dual-color light indica-
tors. The color and flash rate of the indicators show the sta-
tus of the programmed line, feature or extension.
In general, red indicates non-availability (for example, a 
busy line); green indicates that you are using the feature or 
line, or that it is available to you.
NOTE
When the following features are activated, their 
button indicators light red: [MUTE RING]
, [TIME]
, 
[POSITION BUSY]
, [NIGHT]
, [DAY ALERT]
, 
[TONE]
, [CLEAR ALARM]
, and [DIAL CONT]
.
Softkeys
Softkeys have several functions which change during the 
course of call handling. A softkeys function, at any particu-
lar moment, is indicated on the console display. To operate 
a displayed function, press the adjacent softkey.
The softkeys perform the same function as equivalent fixed 
buttons.
The six softkeys to the left of the display panel are used to 
activate features (menu softkeys). 
The six softkeys to the right of the display panel are used 
for Private Hold (See page 8).
Fixed feature buttons
A fixed button is marked or labeled (by a sticker) with its 
permanent function on the console faceplate (for example , 
[FLASH]
, [NIGHT]
, [RELEASE]
).
User-programmable buttons
Some of the buttons on your console may be user-pro-
grammable MEMORY or SPEED DIAL buttons. You may 
program these to access extensions, features or outside 
numbers. 
						

							Attendant console 3
NOTE
Whenever you have to dial a feature access code, 
outside line number or extension, you may press a 
button programmed with the relevant code instead.
ATTENDANT CONSOLE DISPLAY
The console has a large display, which enables you to fol-
low the status of calls in progress.
The first line of the display provides general system infor-
mation, such as the time and date and the number of calls 
waiting. It also displays the name or number of the exten-
sion or outside line of the current call.
The second line of the display provides information on the 
status of the attendant and the specific call being handled. 
It also displays the elapsed time and caller identification 
information of the current call.
The lower six lines of display are divided into two sectors:
The softkeys on the left side indicate current available 
functions, such as
 {PROGRAM}.
The softkeys on the right side of the display indicate the 
status and line number of calls placed on Private Hold by 
you, (the attendant). 
						

							4 Attendant console
PRINCIPLES OF OPERATION
THE ATTENDANT IS NEVER BUSY
All calls reaching the attendant get a ring tone.
OFFHOOK STATE
The console is always offhook. Lifting or replacing the 
handset makes no difference to the consoles state.
EXECUTIVE SUITE ATTENDANT
If your console is programmed for the Executive suite 
application, you handle calls for a number of organizations. 
Your display assists you by indicating for which organiza-
tion the arriving call is intended.
HEADSET/HANDSET OPERATION
The console may be operated with either a headset or a 
handset.
SETTING VOLUME AND DISPLAY CONTRAST
To adjust the handset volume
During a conversation:
•Press []
 to change the volume.
To adjust the volume of tones
While connected to the tone:
•Press [] 
to change the volume.
To adjust the display contrast
While the console is in idle state:
•Press []
 to change the display contrast.
To disconnect a call
Pressing [DROP]
 disconnects the console from the current  
						

							Attendant console 5
process, and returns the console to the previous stage of 
the process.
Pressing [RELEASE]
 terminates a call in progress, or 
completes the transfer of an outside line. Afterwards, the 
console is returned to an inactive state.
THE [ANSWER] BUTTON
Pressing [ANSWER] 
completes the transfer of the current 
call and connects you to the next call in the Main Call 
queue.
DIALING ON THE CONSOLE
If you are connected to an outside line and  [DIAL CONT] 
indicator is on, any digits you press are dialed on the out-
side line.
If the [DIAL CONT] 
indicator is off, any digits you press are 
considered the beginning of a transfer process.
When dialing internally or when dialing a system feature, 
the [DIAL CONT] 
indicator should be off.
You need to use [DIAL CONT]
 when dialing to Voice Store 
& Forward machines, SPRINT, MCI lines etc.
MUTE RING
The arrival of a new call is announced by a ring burst. Also, 
a call waiting tone is sounded, at preset intervals, when 
calls are waiting in queues. You may disable these tones.
To disable ringing 
•Press [MUTE RING]
.
The [MUTE RING]
 indicator lights.
To enable ringing 
•Press [MUTE RING]
 again.
The [MUTE RING]
 indicator goes out.