Taske Call Center Management Tools Version 7.0 Server Informations Manual

							Information Server                            TASKE Call Center Management Tools Version 7.0- 11 - TASKE Network Client
The TASKE Network Client application runs when a TASKE ToolBox client runs a
TASKE application which requires information from the TASKE Information Server (i.e.
ACD Monitor requires real-time information from the PBX, the TASKE Information
Server provides it for the client).
The Client application sends a request to the Information Server to establish a
connection for data to be forwarded to the client. If the Server accepts the request then
the client may use the TASKE applications. When the TASKE Network client application
is launched, it is almost invisible to the user. An icon displays in the Windows system
tray. By double-clicking on the icon, or right-clicking and choosing the popup menu
option Open, the TASKE Network Client window appears.The TASKE Network Client window displays a tab for each application currently
connected to the TASKE Information Server. The title of the application connected to
the Information Server is displayed at the top of the tab. Within the tab, the status of the
connection and information about the last event received by the client is displayed.
Status
The Status section of the Network Client displays the status of the connection
from the Client to the Information Server. If the client is connected and receiving
data, a green light displays with the title Connected to local site. The date and
time the connection commenced and the IP and IP Port address of the Server
connection are also displayed. If the client becomes disconnected - i.e. the
network goes down - the light turns yellow to indicate there is a problem with the
connection, and the Client status changes to Blocked. The network client will
automatically try to reconnect itself. 
						

							Information Server                            TASKE Call Center Management Tools Version 7.0- 12 - Last Message
The Last Message section of the Network Client displays information about the
PBX messages being sent to the client from the information server. The Time
section displays the date and time of the last message that the Client received
from the Information Server. The Type section displays the type of data that was
sent to the client (i.e. an SMDR or ACD record). If the client is Blocked the Last
sent time may be earlier than the present time. If the client is blocked, the
messages pile up in the queue until the client re-establishes the connection, or
disconnects.