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Taske Call Center Management Tools Version 7.0 Reports Guide

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    Page 1 TASKE Reports TASKE Call Center Management Tools Version 7.0- 1-Table of Contents TASKE REPORTS...............................................................................................2 THE TASKE REPORTS INTERFACE.................................................................5 Overview of the Reports Window....................................................................................5 Main Control...
    Page 2 TASKE Reports TASKE Call Center Management Tools Version 7.0- 2-TASKE Reports The TASKE Reports program is used to generate reports for customization. The Reports program uses the data collected in the TASKE Database from the telephone switch to generate reports. The data is used to manage a balance between the call load presented to the Call Center, and the capacity of the Call Center to process calls. The future call demand can be forecast with reasonable reliability by studying...
    Page 3 TASKE Reports TASKE Call Center Management Tools Version 7.0- 3-Report Options Reporting PeriodResourceReport Intervals Daily Trunk Quarter hour, half hour, hour Weekly Trunk Quarter hour, half hour, hour, day of week Monthly Trunk Quarter hour, half hour, hour, day of month Year by Week Trunk Half hour, hour, day of week, week Year by Month Trunk Half hour, hour, day of month, month Daily Extension Quarter hour, half hour, hour Weekly Extension Quarter hour, half hour, hour, day of...
    Page 4 TASKE Reports TASKE Call Center Management Tools Version 7.0- 4- Monthly Pilot Interflow Spectrum Quarter hour, half hour, hour, day of month Year by Week Pilot Interflow Spectrum Half hour, hour, day of week, week Year by Month Pilot Interflow Spectrum Half hour, hour, day of month, month Daily Pilot Activity Quarter hour, half hour, hour, pairs of acct codes Weekly Pilot Activity Quarter hour, half hour, hour, day of week, pairs of acct codes Monthly Pilot Activity Quarter hour,...
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