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Taske Call Center Management Tools Version 7.0 Agent Desktop Guide

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    Page 1 Agent Desktop TASKE Call Center Management Tools Version 7.0-1-Table of Contents TASKE AGENT DESKTOP.................................................................................2 Agent Desktop Screen Overview....................................................................................2 CREATING NEW AGENT DESKTOP SETTINGS..............................................2 To create new Agent Desktop...
    Page 2 Agent Desktop TASKE Call Center Management Tools Version 7.0-2-TASKE Agent Desktop The TASKE Agent Desktop provides the functionality of the TASKE WallSign program right on your desktop screen, including real-time and historical statistics. Agent Desktop Screen Overview The TASKE Agent Desktop displays a sizable window that contains user- specified variables. The window is sized by clicking and holding the left mouse button on the border of the window, and dragging until the...
    Page 3 Agent Desktop TASKE Call Center Management Tools Version 7.0-2-Creating new Agent Desktop settings User defined variables and Agent Desktop settings can be saved for future display. A user may create multiple sets of different settings for their Agent Desktop, to be used as needed. To create new Agent Desktop settings: 1. Move the cursor anywhere within the Agent Desktop window and click on the right mouse button. 2. Select New Settings from the pop-up menu. This will clear the...
    Page 4 Agent Desktop TASKE Call Center Management Tools Version 7.0-3-4. Choose the Statistic you would like from the drop-down list of ACD Statistics. 5. Enter the name you would like the Statistic displayed with in the Agent Desktop. You may leave it as the default by leaving the default displayed in the ACD Statistic Name field. 6. Choose the colors and ranges for your variable. Color combinations can be specified for up to 3 ranges of any ACD statistic. 7. Click the OK button to...
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