Taske Call Center Management Tools Version 7.0 Agent Desktop Guide

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-1-Table of Contents
TASKE AGENT DESKTOP.................................................................................2
Agent Desktop Screen Overview....................................................................................2
CREATING NEW AGENT DESKTOP SETTINGS..............................................2
To create new Agent Desktop...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-2-TASKE Agent Desktop
The TASKE Agent Desktop provides the functionality of the TASKE WallSign
program right on your desktop screen, including real-time and historical statistics.
Agent Desktop Screen Overview
The TASKE Agent Desktop displays a sizable window that contains user-
specified variables. The window is sized by clicking and holding the left mouse
button on the border of the window, and dragging until the...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-2-Creating new Agent Desktop settings
User defined variables and Agent Desktop settings can be saved for future
display. A user may create multiple sets of different settings for their Agent
Desktop, to be used as needed.
To create new Agent Desktop settings:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Select New Settings from the pop-up menu.   This will clear the...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-3-4. Choose the Statistic you would like from the drop-down list of ACD
Statistics.
5. Enter the name you would like the Statistic displayed with in the Agent
Desktop. You may leave it as the default by leaving the default displayed
in the ACD Statistic Name field.
6. Choose the colors and ranges for your variable. Color combinations can
be specified for up to 3 ranges of any ACD statistic.
7. Click the OK button to...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-4-4. Make your changes and
5. Click the Close button to update the display.
To delete an existing variable:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Select Delete Variable from the pop-up menu. A pop-up menu will appear
with a list of the available variables.
3. Choose the Variable you would like to delete.  The variable selected in
the list is deleted and the...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-5-4. Enter the desired range values and
5. Click on the color boxes to select the colors.
For example, if you have already defined a Number of Agents Idle
variable, you could define the colors as follows:
1. Move the cursor anywhere within the Agent Desktop window and
click on the right mouse button.
2. Select Edit Variable from the pop-up menu. A pop-up menu will
appear with a list of the available variables.
3. Click on...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-6-Range 1 and choose the color black. Then click on the Foreground
color box and choose green. The foreground color is the color the
text is presented in.
6. To define black text with a yellow background for Range 2, click on
the Background color box for Range 2 and select yellow. Click on
the Foreground color box and choose black.
7. To define black text with a red background for Range 3, click on the
Background color...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-7-To change the display order of variables:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Select Change Display Order... from the pop-up menu.
3. Choose a variable to move by clicking on it and drag it to the desired
location in the list, or highlight the variable to move and click the up/down
arrows at the top left corner of the dialog box to move the variable in the...

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-8-To change the displayed Pilot (group) information:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Select View from the pop-up menu. A pop-up list of all of the different
identifiers displays.
3. Choose the information you would like to display from the list - any
information that has a check mark beside it in the pop-up menu will be
displayed in the Agent Desktop....

Agent Desktop                        TASKE Call Center Management Tools Version 7.0-9-3. Select a font, font style and effect. Note that there are no font size or color
options in the Font dialog box as these are controlled automatically by the
Agent Desktop.
4. Click OK to use the current settings.
Adjusting the window size and position
The Agent Desktop window can be adjusted to any size, up to the full size of your
screen. The font size is automatically adjusted to accommodate the new window
size.
The...