Taske Call Center Management Tools Version 7.0 Server Informations Manual

Information Server                            TASKE Call Center Management Tools Version 7.0- 1 - Table of Contents
TASKE INFORMATION SERVER........................................................................2
TASKE Information Server Overview..............................................................................2
Viewing Client Connections............................................................................................3...

Information Server                            TASKE Call Center Management Tools Version 7.0- 2 - TASKE Information Server
TASKE Information Server Overview
The TASKE Information Server is a program for the TASKE Server or Standalone
administrator that ensures the PBX information being generated by the telephone
system is collected and dispersed properly by the TASKE ToolBox suite of tools.
Through the Information Server interface, the TASKE Supervisor or administrator can
see which clients are connected...

Information Server                            TASKE Call Center Management Tools Version 7.0- 3 - Viewing Client Connections
The Clients tab of the TASKE Information Server allows a user to view the current
number of client applications connected to the TASKE Information Server. Any client
applications that require real-time information (such as the TASKE ACD Monitor) are
displayed in the list at the top of the Clients tab. The list displays the clients IP address
and the name of the application...

Information Server                            TASKE Call Center Management Tools Version 7.0- 4 - becomes Blocked the Last sent and Last queued times may differ. The Last sent
time will display the date and time of the last successful message. The Last
queued will display the date and time of the last message sent to the queue. As
the client is blocked, the messages will pile up in the queue until the client re-
establishes a connection, or the client disconnects.
Viewing ACD Connection
The ACD tab of...

Information Server                            TASKE Call Center Management Tools Version 7.0- 5 - Communications
The Communications section of the ACD tab displays information about the ACD
connection to the Information Server machine. The data port on the TASKE
Information Server that transports the ACD data is displayed, as well as the port
settings. If the connection is receiving data, a green light is displayed with the title
Working Normally. If the connection is not receiving data, a red light is...

Information Server                            TASKE Call Center Management Tools Version 7.0- 6 - Viewing SMDR Connection
The SMDR tab of the TASKE Information Server allows a user to view the SMDR
connection to the TASKE Information Server. If the SMDR connection is active, and
properly connected, SMDR records display in the SMDR Events screen in the SMDR
tab. The SMDR data can not be manipulated from the Information Server - and should
not be interpreted from the screen. The records are simply...

Information Server                            TASKE Call Center Management Tools Version 7.0- 7 - The port settings may be changed by clicking the Change... button.Communications Settings
The Communications Settings dialog box appears when the Change... button is
pressed in the Communications section of the SMDR tab. Any settings changed
from here affect the port settings of the SMDR port. The settings will be used by
the Information Server to attempt to receive data as soon as the OK button is
clicked....

Information Server                            TASKE Call Center Management Tools Version 7.0- 8 - Viewing General Information
The General tab of the TASKE Information Server allows a user to view TASKE Server
IP information and TASKE Software License information. The License and Server
information cannot be manipulated from this tab, but simply displayed for information
purposes.Server Info
The Server Info section of the General tab displays the IP address and IP port of
the TASKE Server computer. These...

Information Server                            TASKE Call Center Management Tools Version 7.0- 9 - If you have purchased the Voice Toolbox software, the number of voice ports you
are enabled to use and the number actually being used is displayed.
Note:  License information can not be changed by editing the .lis file or the TASKELicense section of the General tab. In order to change the settings in your license file,
please contact TASKE Technology, or your local TASKE dealer.Closing the Information...

Information Server                            TASKE Call Center Management Tools Version 7.0- 10 - Showing Data Alarms
The TASKE Information Server will display any data alarms that occur. Data Alarms
Settings are made in the TASKE Administrator on the TASKE Server machine. To view
any data alarms that have occurred, choose the File menu option Show data alarms...Any data alarms that have occurred display in the TASKE Data Alarms dialog box.
When an alarm occurs, this dialog box displays showing the date...