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Taske Call Center Management Tools Traffic Analyzer Instructions Manual

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    Page 1 Traffic Analyzer TASKE Call Center Management Tools Version 7.0-1-Table of Contents TRAFFIC ANALYZER PROGRAM......................................................................3 Introduction.....................................................................................................................3 Overview of the Traffic Analyzer.....................................................................................3 Overview of the Traffic Analyzer...
    Page 2 Traffic Analyzer TASKE Call Center Management Tools Version 7.0-2-STAFFING REQUIREMENTS...........................................................................27 Traffic Model Information panel.....................................................................................27 Data Table panel..........................................................................................................27 Graph...
    Page 3 Traffic Analyzer TASKE Call Center Management Tools Version 7.0-3-Traffic Analyzer Program Introduction The Forecasting process estimates the expected call load for a Call Center based on the observed Historical data. The Scheduling process estimates and allocates the resources based on the expected call load within the service level targets set, and the business objectives of the Call Center. For this reason, part of the Scheduling process is to calculate the number of Agents and...
    Page 4 Traffic Analyzer TASKE Call Center Management Tools Version 7.0-4-Overview of the Traffic Analyzer Interface To open the Traffic Analyzer program, double click on the Traffic Analyzer icon in the TASKE ToolBox. The Traffic Analyzer window is presented. The features available in the Traffic Analyzer program window are described below. Menu Bar In the Menu Bar (top of the window) of the Traffic Analyzer, a set of drop- down menus is displayed. The three menus include Calculations, View...
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