Taske Call Center Management Tools Version 7.0 Call Costing Guide

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-11-# to suppress field: Trunk Access numbers (usually 8 or 9) and Area Code
Prefixes (1) are suppressed in order for the Call Costing program to
properly read rate tables. This ensures that the search for call records is
conducted on the area code only, when the Call Costing program runs
reports.
5. Double click on the # to follow field and type in the number of digits to follow the
suppressed digits. For example, if you were suppressing the area code in the #
to suppress field, you would enter 7 in the # to follow field, as there are
normally 7 digits following an area code in a telephone number.
# to follow field: specifies the number of digits the Call Costing program
reads after the Leading Digits. The number entered in the # to follow field
tells the switch to search for all call records for the area code that are
followed by that number of digits. For example, a 4 in the # to follow
field, tells the switch to search for all call records for the area code that are
followed by 4 digits.
6. Double click on the Increment field and enter the number of seconds the rate
applies to (for example: if your increment value is set at 60, every 60 seconds of
a call multiplied by the cost associated).
Increment field: allows you to specify the cost of a call per X number of
seconds of calling time.
7. Double click on the Min Cost field and enter the minimum long distance rates per
increment (for example: If your increment value is set at 60, enter the minimum
long distance rate per minute for the specified area code).
Min Cost field: The minimum long distance rates for each code are
entered in the Min Cost field. For example, if you had set the Leading
Digits field to search for all long distance information calls for any area
code (by entering 1NNN555 in the Leading Digits field) the Min Cost field
would contain 0.75 as all information calls cost 75 cents.
8. Double click on the Day Cost field and enter the daytime (according to the
interval set in the Time Table) long distance rates per increment (for example: If
your increment value is set at 60, enter the long distance rate per minute for the
specified area code).
Day Cost field: The long distance rates for the Day Interval (as set in the
Time Table) for each code are entered in the Day Cost field.
9. Double click on the Night1 Cost field and enter the nighttime (according to the
interval set in the Time Table) long distance rates per increment (for example: If 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-12-your increment value is set at 60, enter the long distance rate per minute for the
specified area code).
Night1 Cost field: The long distance rates for the Night1 Interval (as set in
the Time Table) for each code are entered in the Night1 Cost field.
10. Double click on the Night2 Cost field and enter the daytime (according to the
interval set in the Time Table) long distance rates per increment (for example: If
your increment value is set at 60, enter the long distance rate per minute for the
specified area code).
Night2 Cost field: The long distance rates for the Night2 Interval (as set in
the Time Table) for each code are entered in the Night2 Cost field.
11. Click the OK button to save and exit the Rate Table.
Note  Selecting a field heading such as # to suppress automatically sorts all of the fieldvalues. 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-13-Step 4.  Generate Call Costing Reports
The reports produced by the TASKE Call Costing program represent individual
elements (Agents, Extensions, Trunks) or groups of elements. The Report Wizard
allows you to create reports for each element or group.
To specify which reports are run, the Report Wizard is configured as follows.
1. Select the File: New menu item. The Date Range dialog box appears.
2. Select a date or range of dates for the report, and then click the Next... button.
Note: The available range of dates for call costing reports is from January 01, 1990 toDecember 31, 2030.Note: If a report is desired for a single day, set the start date equal to the end date. 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-14-3. The Choose Extension Options dialog box appears.
Select the Extensions for which you are creating reports. Enable the check boxes
of the reports you want produced. (For example, if you enable one Extension and
one report check box, when the reports are run, a report is produced for the
single Extension sorted by the report option chosen.) Select the Next... button.
4. The Extension Group Options dialog box appears.
Select the Extension Groups for which you are creating reports. Enable the
checkboxes of the reports you want produced. Select the Next... button. 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-15-5. The Agent Options dialog box appears.
Select the Agents for which you are creating reports. Enable the checkboxes of
the reports you want produced. Select the Next... button.
6. The Agent Group Options dialog box appears.
Select the Agent Groups for which you are creating reports. Enable the
checkboxes of the reports you want produced. Select the Next... button. 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-16-7. The Trunk Group Options dialog appears.
Select the Trunk Groups for which you are creating reports. Enable the
checkboxes of the reports you want produced. Select the Next... button.
8. The Account Code Options dialog box appears.
Choose the Reports to create for costs associated with Account Codes. Select
the Next... button. 
						

							Call Costing                                       TASKE Call Center Management Tools Version 7.0-17-9. The Finish Option dialog box appears.
Enabling the Print numbers that did not match check box produces a report
listing all area codes not represented in the rate tables (and therefore not
costed). Select the Finish button to run the reports you have specified.
The reports will appear in the TASKE Call Costing window. To browse through the
reports, select the page numbers in the Tool Bar.