Taske Call Center Management Tools Version 7.0 Call Costing Guide

Call Costing                                       TASKE Call Center Management Tools Version 7.0-1-Table of Contents
TASKE CALL COSTING PROGRAM..................................................................2
Call Costing Concepts....................................................................................................2
Public Network Numbering Plans......................................................................2
Telecom Carrier...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-2-TASKE Call Costing Program
The TASKE Call Costing program is an accounting system that enables you to
apportion telecom costs among departments, projects and/or employees. This program
does not provide a precise breakdown of spending, but provides a percentage dispersal
to allocate telecom usage among departments. The Call Costing program assists in
identifying the efficient usage of outgoing calls.
The...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-3-billing customers. The office code identifies a central office (CO) within the
region, and the subscriber number identifies the user of the CO. The area code
prefix is used when calling (voice/data) subscribers outside of the geographic
telephone region.
Telecom Carrier Services
Long distance carriers provide telecom service between major locations at a
reduced rate. The rates vary depending on the...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-4-Rate Tables
Rate Tables are defined in the Trunk Group Cost Information dialog box. Each
Call Costing Trunk Group has a Rate Table that lists long distance rates for user-
specified area codes. The carrier sets the rates. The rates typically vary across
time intervals of the day, such as Day, Night1, and Night2.
If an area code prefix (1), and/or a Trunk access number (generally 8 or 9)
appear in the...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-5-Overview of the Call Costing Interface
To use the TASKE Call Costing program, click on the Call Costing icon in the TASKE
ToolBox. The TASKE Call Costing program reads the TASKE Main Database and lists
the current Trunks and Trunk Groups defined in the Call Costing window when the Call
Costing program is opened. The features available in the Call Costing program window
are described below.
Menu Bar
In the...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-6-Any reports generated are displayed in this window.
Status Bar
The Status Bar (bottom of window) of the TASKE Call Costing program displays
statistics about the status of the report being displayed or generated. The Status Bar
displays the current page number being displayed, and the current date and time. 

Call Costing                                       TASKE Call Center Management Tools Version 7.0-7-Using the Call Costing program
The Call Costing program reads the current Trunk Group information in the TASKE
Database and creates rate tables for each Trunk Group. In order to generate reports,
the TASKE Call Costing program requires rate information on your various Trunk
Groups. Upon starting the Call Costing program, you may either make selections to
produce reports from the existing logistical...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-8-Step 2.  Define Cost Intervals
In the TASKE Call Costing program, intervals are defined for periods of the day which
have a unique billing rate. For example, a long distance carrier may offer one third off
the regular rate for calls made between 6:00 p.m. and 11:00 p.m., two thirds off the
regular rate for calls made between 11:00 p.m. and 8:00 a.m., and an un-discounted
rate for calls made between 8:00...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-9-5. Click the right mouse button in an Interval and select the Day, Night1 or Night2
option to associate a rate schedule name to the time interval you have defined.
6. Select OK to save and exit the Time Table window.
Note  The time Intervals you define in the Time Table window are globally applied to allCall Costing Trunk Groups. However, the actual long distance rates entered in the Rate
Table intervals...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-10-Step 3.  Setting up Rate Tables
Rate Tables are defined in the Trunk Group Cost Information dialog box. Each Call
Costing Trunk Group has a Rate Table that lists long distance rates for user-specified
area codes. The rates are set by the carrier. The rates typically vary across time
intervals of the day, such as Day, Night1, and Night2.
1. Select the Costing: Trunk Info menu item.
2. Select the Default or...