Taske Call Center Management Tools Version 7.0 Call Costing Guide

Call Costing                                       TASKE Call Center Management Tools Version 7.0-11-# to suppress field: Trunk Access numbers (usually 8 or 9) and Area Code
Prefixes (1) are suppressed in order for the Call Costing program to
properly read rate tables. This ensures that the search for call records is
conducted on the area code only, when the Call Costing program runs
reports.
5. Double click on the # to follow field and type in the number of digits to follow the
suppressed digits. For...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-12-your increment value is set at 60, enter the long distance rate per minute for the
specified area code).
Night1 Cost field: The long distance rates for the Night1 Interval (as set in
the Time Table) for each code are entered in the Night1 Cost field.
10. Double click on the Night2 Cost field and enter the daytime (according to the
interval set in the Time Table) long distance rates per increment (for...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-13-Step 4.  Generate Call Costing Reports
The reports produced by the TASKE Call Costing program represent individual
elements (Agents, Extensions, Trunks) or groups of elements. The Report Wizard
allows you to create reports for each element or group.
To specify which reports are run, the Report Wizard is configured as follows.
1. Select the File: New menu item. The Date Range dialog box appears.
2. Select...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-14-3. The Choose Extension Options dialog box appears.
Select the Extensions for which you are creating reports. Enable the check boxes
of the reports you want produced. (For example, if you enable one Extension and
one report check box, when the reports are run, a report is produced for the
single Extension sorted by the report option chosen.) Select the Next... button.
4. The Extension Group Options dialog...

Call Costing                                       TASKE Call Center Management Tools Version 7.0-15-5. The Agent Options dialog box appears.
Select the Agents for which you are creating reports. Enable the checkboxes of
the reports you want produced. Select the Next... button.
6. The Agent Group Options dialog box appears.
Select the Agent Groups for which you are creating reports. Enable the
checkboxes of the reports you want produced. Select the Next... button. 

Call Costing                                       TASKE Call Center Management Tools Version 7.0-16-7. The Trunk Group Options dialog appears.
Select the Trunk Groups for which you are creating reports. Enable the
checkboxes of the reports you want produced. Select the Next... button.
8. The Account Code Options dialog box appears.
Choose the Reports to create for costs associated with Account Codes. Select
the Next... button. 

Call Costing                                       TASKE Call Center Management Tools Version 7.0-17-9. The Finish Option dialog box appears.
Enabling the Print numbers that did not match check box produces a report
listing all area codes not represented in the rate tables (and therefore not
costed). Select the Finish button to run the reports you have specified.
The reports will appear in the TASKE Call Costing window. To browse through the
reports, select the page numbers in the Tool Bar.