Taske Call Center Management Tools Version 7.0 Agent Desktop Guide

							Agent Desktop                        TASKE Call Center Management Tools Version 7.0-10-Saving and restoring Agent Desktop settings
Once a user has set up the User defined variables and all of the Agent Desktop
settings, the settings can be saved for future display. If the settings are not
saved, then the user needs to reset the Agent Desktop again if the Agent
Desktop is closed.
To save Agent Desktop settings:
4. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
5. Select Save Settings As... from the pop-up menu. A dialog box will
appear prompting you for a file name.
6. Enter a name for the Settings file and then click the Save button.
Note  If you have previously given your settings a file name, you may resave thefile with the same name by selecting the Save option from the menu.To open a saved version of Agent Desktop settings:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Select Open Settings... from the pop-up menu. A dialog box will appear
for you to choose the saved settings file to be opened.
3. Choose the settings file you would like to open.
4. Click the Open button to open the selected settings file.
Exiting Agent Desktop
To close the Agent Desktop:
1. Move the cursor anywhere within the Agent Desktop window and click on
the right mouse button.
2. Choose Exit from the pop-up menu.
Do not forget to save your Agent Desktop settings before exiting if you would like
them available for the next time you use the Agent Desktop. 
						

							Agent Desktop                        TASKE Call Center Management Tools Version 7.0-11-Help on TASKE Agent Desktop
Selecting the Help menu enables you to access basic instruction on commands,
and on available on-line options.
1. Select Help:Contents to open the Help files for the Agent Desktop
program.  This will display a list of subject areas for which online help is
available.
2. Select Help:About Agent Desktop... to obtain information on the TASKE
Agent Desktop software version you are currently using.