Taske Call Center Management Tools Traffic Analyzer Instructions Manual

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-21-For Erlang C, follow the directions on page 13. For Erlang B, follow the
directions above.  For Poisson, follow the directions below.
Poisson
Selecting Poisson opens the dialog box illustrated in below.
This calculation relates the GOS to the number of Trunks and the call load
(the number of calls per hour and the average duration of these).  The
calculator accepts the number of calls per hour, the average call...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-22-Probability of Blockage at Call Arrival Rate (POIS_GOS
formula)
This calculation relates the probability of call Blocking to the
number of Trunks and to the call load (the number of calls per hour
and the average duration of these).  The calculator accepts the
number of calls per hour, the average call duration, and the number
of available Trunks as parameters. Then, it calculates the
probability of call Blocking that...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-23-This calculation might be applied where you suspect that you have
too many Trunks in a Trunk Group and you wish to determine the
peak number of Trunks required.  In this situation you may wish to
know the probability that eight or fewer Trunks are busy in a group
of 10, when presented with 150 calls per hour, with an average call
duration of 70 seconds.
This calculator allows you to calculate the probability that 8 or...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-24-Note  The Blocking formula used in this function is that described inthe  ‘Probability of Blockage at a call arrival rate’, not that described
in the  ‘Probability of Blockage for a GOS’.Choose the type of statistic from the list above for the calculation to
represent, and click Next >.4. Enter the calculation parameters in the Wizard dialogs as they appear.
After each dialog, click Next >.
5. In the final dialog in...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-25-Traffic Report Components
When a traffic model is selected and one of its formulae is used to perform
calculations, a report is presented that resembles the sample Traffic Analyzer
report below.
Each report provides an example of the calculation that corresponds to the
calculator.  All reports contains the following three sections.
· The top left hand side of the report provides a brief explanation of the
calculation...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-26-The report can be customized, and the values used by the formula can be
modified.  A re-calculation based on modifications to the formula is provided.
Recalculating your Traffic Analysis with new parameters
You can quickly change the parameters of an existing traffic analysis calculation
by using the Recalculation Wizard.
To recalculate your traffic analysis
1. Click the Recalculation Wizard button.
2. Enter the new...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-27-To enter your own values select the Calculations menu and click on Staffing.
Staffing Requirements
The staffing option performs calculations with custom input parameters, and
produces reports.  The Staffing window is divided into three sections, the Traffic
Model Information panel, the Data Table panel and the Graph panel.
Traffic Model Information panel
The Traffic Model Information panel shown below contains 5 boxes...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-28-Graph panel
An example of the variables displayed in graph format is shown below. 

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-29-The Cost Justification Guide
It is essential to understand the cost components and structure of the Call
Center.  The Traffic Analyzer aids in justifying cost requirements to senior
management, and assists in the overall management and operation of the Call
Center.
The Guide describes how to calculate cost components using hypothetical cost
figures. The cells in the tables of the Guide can be edited costs entered...

Traffic Analyzer                      TASKE Call Center Management Tools Version 7.0-30-Equipment and Automation Costs
Call Center Equipment and Automation costs may include the ACD system, the
computer system, and the furniture used by employees. Equipment and
Automation costs are measured in cost per work station units.
Transmission Costs
Transmission Costs include the cost of both voice and data transmission.
Reducing Call Center Costs
Call Center managers must justify the costs of equipment features...