Starplus Triad Xts Digital Telephone Systems Station User Guide

10 ACD / UCD
†To log out, dial LOGOUT CODE [575] on the dial pad, 
followed by the desired ACD group number (5XX),
-or-
Press a preprogrammed LOGIN/LOGOUT flexible button, 
the LED extinguishes.
ACD/UCD Available/Unavailable
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You may now receive ACD calls.
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You are now...

ACD / UCD 11
2. Dial the ACD group number (5XX). ON/OFF button LED 
lights steady.
†The ACD/UCD Calls In Queue Status Display shows the 
following information:
5XX = ACD Group Number 550-565
†This idle display tells the agent and/or their supervisor 
how many calls are in queue.
3. Replace handset or press ON/OFF button to terminate the 
display.
Second Method - From an idle key telephone:
The preprogrammed
 flexible button for the ACD group being 
monitored will flash at 240 ipm indicating that there...

12 ACD / UCD
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD group 
number (55X),
-or-
Press preprogrammed flexible button. ON/OFF button LED 
lights steady.
†This idle display prompts a Supervisor that a group is 
having problems answering their calls.
†The display tells the agent and their supervisor how 
many calls are in queue, how many agents are available 
or logged into the group, and the time (in minutes) that 
the oldest call has...

ACD / UCD 13
To make a station unavailable:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE 
button. You are now blocked from receiving UCD calls.
UCD Overflow Station Forward
An enhancement allows UCD calls reaching the Overflow 
Station to call forward to another station:
1. Lift handset or press ON/OFF.
2. Press FWD or dial [640].
3. Dial desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the 3- or 4-digit destination number where calls...

14 Answering Machine Emulation
Answering Machine Emulation
When a call is sent to your voice mailbox, you can press a 
preprogrammed flexible button to listen to the caller leaving 
the voice mail message. If you decide to speak with the caller, 
you can press the preprogrammed button to be connected to 
the caller.
Notification Methods
There are two methods of notification, a Ring Mode or a 
Speaker Mode. These methods are controlled by the type of 
flexible button assigned on the telephone.
The...

Attendant Features 15
Speaker Mode
The VM message is broadcast over the speaker. The MUTE key 
is enabled and the LED lights solid red. When the station is 
monitoring the caller in VM, the display shows.
Mailbox owner options when a call is sent to voice mailbox:
†To leave caller in VM and turn off speaker, press ON/
OFF and continue to listen to message being left 
without taking action at the keyset. After VM message 
is left, preprogrammed button returns solid red and 
keyset returns to idle.
-or-...

16 Attendant Features
When a 911 call is being made from a user station, the 911 
ALERT flexible button rapidly flashes on the Attendant station, 
and an audible tone emits from the Attendant’s speaker. The 
display shows:
To turn off the alert:
Press the 911 ALERT flexible button.
†Display and tone continues until this occurs, then the 
display returns to normal and the audible alarm ceases.
†LED continues to flash until all 911 calls are viewed. If 
more than one 911 call is logged, press the 911 ALERT...

Attendant Features 17
Attendant CO Line External (Off-Net) Forward
To activate off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where 
calls are to forward. A confirmation tone sounds.
To cancel off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD...

18 Attendant Features
2. Enter a valid message bin number [21–30]. The following 
message displays after the bin number has been selected.
3. Enter the custom message using the dial pad keys to enter 
the letters as shown in the following
.
†Up to 24 alphanumeric characters may be entered 
(represents 48 digits). Characters display as they are 
entered.
†Attendant must go idle after programming a message 
before another message may be programmed.
4. Press the HOLD button to enter the message....

Attendant Features 19
Attendant Day/Night/Special
The system’s Automatic Night Mode Feature can be overridden 
by the Attendant station. Any Attendant station user can press 
their DND button to place the system into Night Mode.
To use this feature:
1. Press the preprogrammed NIGHT SERVICE button (631, DND 
by default) once to activate the Night mode (LED is lit solid).
2. Press the DND button again to activate the Special mode 
(LED flashes @ 240 ipm).
†The DND button (by default) acts as a rotary in...