Sony Xb10 User Manual
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Help Guide Wireless Speaker SRS-XB10 Customer support websites Access the following support home pages to get support information about your speaker: For customers in the USA: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in European countries: http://www.sony.eu/support For customers in Latin America: http://www.sony- latin.com/ For customers in other countries/regions: http://www.sony- asia.com/ 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 76
Help Guide Wireless Speaker SRS-XB10 What can I do to solve a problem? If the speaker does not function as expected, try the following steps to resolve the issue.Find the symptoms of the issue in this Help Guide and try any corrective actions listed. Charge the speaker. You may be able to resolve some issues by charging the battery. Push the RESET button of the speaker. Initialize the speaker. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Customer support websites Using the RESET button Initializing the speaker 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 77
Help Guide Wireless Speaker SRS-XB10 Unable to turn on the speaker or charge the built-in battery Charge the built- in battery. Make sure the micro-USB cable is firmly connected to the speaker and booted computer. When using a USB AC adaptor (not supplied), make sure the micro- USB cable is firmly connected to the speaker and the USB AC adaptor. In addition, make sure the USB AC adaptor is firmly connected to an AC outlet. Related Topic Turning the power on About the indicators 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 78
Help Guide Wireless Speaker SRS-XB10 The power suddenly turns off Press the (power) PAIRING button to turn on the speaker. If the speaker does not turn on, charge the speaker by connecting the speaker to a booted computer an AC outlet via a USB AC adaptor (not supplied). Related Topic Turning the power on Auto power off function 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 79
Help Guide Wireless Speaker SRS-XB10 No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the speaker output/No voice or low voice from callers Check that both the speaker and the connected device are turned on. Turn up the volume of the speaker and the connected device. Check that the connected device is playing. Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN mode. If you are connecting a computer to the speaker, make sure the audio output setting of the computer is set for a BLUETOOTH device. Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device. Pair the speaker and the BLUETOOTH device again. If the device that is connected to the AUDIO IN jack is monaural, sound will only be output from the left speaker. If the connected device has an equalizer function, set it to off. Keep the speaker away from a microwave oven, Wi - Fi, etc. Bring the speaker and the BLUETOOTH device closer together. Remove any obstacles between the speaker and the BLUETOOTH device. Charge the speaker if the CHG (charge) indicator is flashing in orange. The device with a built- in radio or tuner cannot be connected to the speaker via BLUETOOTH since noise may occur in broadcasts. Locate the speaker farther away from a TV, radio or tuner, etc. since noise may occur in broadcasts. When using the Speaker Add function, if any other BLUETOOTH device(s) such as a BLUETOOTH mouse or BLUETOOTH keyboard is connected to the BLUETOOTH device, terminate the connection between them. When listening to music, select an A2DP BLUETOOTH connection by operating the BLUETOOTH device. When receiving/making a phone call, select an HFP or HSP BLUETOOTH connection by operating the BLUETOOTH device. When receiving/making a phone call, check that output of the BLUETOOTH device is set for the speaker. Related Topic How to make a wireless connection with BLUETOOTH devices Listening to music of a device via BLUETOOTH connection About the indicators Receiving a call Making a call 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 80
Help Guide Wireless Speaker SRS-XB10 Sound becomes low while in use The battery is running low if the CHG (charge) indicator flashes in orange and the volume decreases. Connect the speaker to a booted computer or AC outlet via a USB AC adaptor (not supplied). Otherwise, turn off the speaker and charge the battery sufficiently. When you use the speaker at a loud volume, the battery may run low even if the speaker is connected to a booted computer or AC outlet via a USB AC adaptor (not supplied). As a result, sound becomes low. This is not a malfunction. Turn off the speaker and charge the battery sufficiently. 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 81
Help Guide Wireless Speaker SRS-XB10 Unable to pair the speaker with a BLUETOOTH device Bring the speaker and the BLUETOOTH device to within 1 m (3 ft) of each other. If the ( BLUETOOTH ) indicator is not flashing quickly in white, press and hold the (power) PAIRING button until you hear beeps and the ( BLUETOOTH ) indicator begins to flash quickly in white. Connect the speaker to a booted computer or AC outlet via a USB AC adaptor (not supplied). Otherwise, charge the battery of the speaker sufficiently. Once the speaker is initialized, an iPhone/iPad / iPod touch may not be able to connect to the speaker. In this case, delete pairing information on the iPhone/iPad / iPod touch then pair them again. Related Topic How to make a wireless connection with BLUETOOTH devices About the indicators 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 82
Help Guide Wireless Speaker SRS-XB10 Unable to connect the speaker to a BLUETOOTH device with One-touch connection ( NFC) Keep the NFC- compatible device close to the speaker until the device reacts. If you fail to connect, move the device slowly over the N marked part of the speaker. Check that the NFC function of the device is set to on. If the device is attached with a case, remove it. NFC reception sensitivity varies depending on the device. If you repeatedly fail to connect the speaker with a device by one touch, connect/disconnect it to the speaker by on- screen operation. Check that your device is compatible with NFC . Look up information on the issue on the customer support website. Related Topic Connecting with an NFC - compatible device by One- touch ( NFC) 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 83
Help Guide Wireless Speaker SRS-XB10 Using the RESET button If the speaker cannot be turned on or cannot be operated despite it being turned on, open the cap on the rear side and push the RESET button for about 2 seconds with a pin or other pointed objects. After pushing the RESET button, turn on the speaker. If it does not turn on, consult your nearest Sony dealer. Note The speaker cannot be reset while the power is off. Pairing information is not deleted by pushing the RESET button. This is different from the speaker initialization. After resetting, the volume and function settings may be different. 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 84
Help Guide Wireless Speaker SRS-XB10 Initializing the speaker With the speaker turned on, press and hold the – (volume) button and the (power) PAIRING button at the same time for more than 5 seconds until the speaker turns off. The speaker is initialized. Settings such as volume, etc., are restored to the factory default settings, and all pairing information is deleted. 4- 694- 214- 11(2) Copyright 2017 Sony Corporation 85