Sony Dav Dz310 Operating Instructions

							Additional Information
71GB
Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
General
Picture
Symptom Problems and solutions
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
The remote does not function.  The distance between the remote and the unit is too far.
 The batteries in the remote are weak.
The system does not work 
normally. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then 
reconnect after several minutes.
 Perform the following procedure. (Note that the system parameters, such as 
preset stations, return to the default settings.)
1Press "/1 to turn on the system.
2Press N, FUNCTION, and "/1 on the unit at the same time. “COLD 
RESET” appears in the front panel display.
After performing [AUTO 
CALIBRATION], [NONE] 
appears in the [Measurement 
Complete.] display. Check the speaker connection (page 24).
 Do not install the speaker in another room.
Symptom Problems and solutions
There is no picture.  The video input on your TV is not set so that you can view pictures from the 
system.
 Check the output method on your system.
There is no picture when you 
make an HDMI cable 
connection. The unit is connected to an input device that is not HDCP (High-bandwidth 
Digital Content Protection) compliant (“HDMI” on the front panel does not 
light up).
 If the HDMI OUT jack is used for video output, change the type of video signal 
output from the HDMI OUT jack (page 63). 
Connect your TV and the unit using a video jack other than HDMI OUT, and 
switch your TV’s input to the connected video input so that you can see the on-
screen displays. Change the type of video signal output from the HDMI OUT 
jack, and switch your TV’s input back to HDMI. If the picture still does not 
appear, repeat the Steps and try other options.
There is no picture when you 
make a component video cable 
connection. You have set progressive format but your TV cannot accept the signal in 
progressive format. In this case, return the setting to interlace format (the 
default setting) (pages 31, 62).
 You have set [PROGRESSIVE (COMPONENT OUT)] in [VIDEO SETUP] to 
[ON] (page 62) even though your TV cannot accept the progressive signal. In 
this case, disconnect the HDMI cable from the unit and then set to [OFF].
 Even if your TV is compatible with progressive format (525p/625p) signals, the 
image may be affected when you set progressive format. In this case, return the 
setting to interlace format (the default setting) (pages 31, 62).
 
						

							72GB
Sound
Picture noise appears.  If the picture output from your system goes through your VCR to get to your 
TV, the copy-protection signal applied to some DVD programs could affect 
picture quality. Connect the unit directly to your TV.
An image is not displayed on the 
entire TV screen. Check the setting of [TV TYPE] in [VIDEO SETUP] (page 62).
 The aspect ratio on the disc is fixed.
Color irregularity occurs on the 
TV screen.The system’s speakers contain magnet parts, so magnetic distortion may occur. 
When color irregularity occurs on the TV screen, check the following items.
 Install the speakers at least 0.3 meters (1.0 ft) from your TV set.
 If the color irregularity persists, turn off your TV set once, then turn it on after 
15 to 30 minutes.
 Make sure that no magnetic object (magnetic latch on a TV stand, health care 
device, toy, etc.) is placed near the speakers.
 Reposition the speakers farther away from your TV set.
Playback picture becomes 
distorted.
BCR] in [YCBCR/RGB (HDMI)] to [RGB] (page 64).
Symptom Problems and solutions
There is no sound.  The speaker cord is not connected securely.
 Check the speaker settings (page 67). 
There is no sound when the 
component (digital satellite 
receiver, PlayStation 3, etc.) is 
connected directly to your TV 
via HDMI. Check the following status.
– Connect an audio cable from the AUDIO OUT (audio out) jack of your TV 
to the system (page 25) and select the “TV” function.
– Disable your TV’s speakers.
There is no sound from the 
DIGITAL IN OPTICAL jack 
(DAV-DZ610 only). The sampling frequency of the input stream is more than 48 kHz.
There is no digital sound from 
the HDMI OUT jack when using 
the Audio Return Channel 
function. Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [AUTO] (page 64).
 Set [CONTROL FOR HDMI] in [HDMI SETUP] to [ON] (page 63).
 Make sure that your TV is compatible with the Audio Return Channel function.
 Make sure that an HDMI cable is connected to a jack on your TV that is 
compatible with the Audio Return Channel function.
 The sampling frequency of the input stream is more than 48 kHz.
The system does not output 
sound correctly when connected 
to a set-top box. Set [AUDIO RETURN CHANNEL] in [HDMI SETUP] to [OFF] (page 64).
Severe hum or noise is heard.  Move your TV away from the audio components.
 Clean the disc.
The sound loses stereo effect 
when you play a VIDEO CD, a 
CD, or an audio file. Select stereo sound by pressing AUDIO (page 37).
There is no sound or the volume 
level is very low from a certain 
speaker or all the speakers. Check the surround setting (page 50).
 Check the speaker connections and settings (pages 24, 67). 
 Depending on the DVD, the output signal may not be the entire 5.1 channel.
 A 2 channel source is being played.
The sound comes from the center 
speaker only. Depending on the disc, the sound may come from the center speaker only.
Symptom Problems and solutions
 
						

							Additional Information
73GB
Disc playback
There is no system sound from 
your TV.  Set [AUDIO (HDMI)] in [HDMI SETUP] to [ON] (page 64).
 The HDMI OUT jack does not output Super Audio CD sound.
 Perform the following procedure.
1Turn the system off and on again.
2Turn the connected component off and on again.
3Disconnect and then connect the HDMI cable again.
The sound of files played from a 
DATA CD/DATA DVD/USB 
device is distorted. The bit rate used when encoding the audio files was low. Transfer audio files 
encoded with higher bit rates onto the DATA CD/DATA DVD/USB device.
There is noise or the sound skips 
while playing a USB device. Copy the files to your computer, format the USB device in FAT12, FAT16, or 
FAT32 format, and transfer the files to the USB device again.
Symptom Problems and solutions
A disc does not play.  The region code on the DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about half an hour.
The language for the sound track 
or subtitle cannot be changed. Set the language via the disc’s menu.
A disc does not start playing 
from the beginning. While in stop mode, press x on the unit or the remote and then start playback 
(page 36).
A DATA CD/DATA DVD 
cannot be played. The DATA CD is not recorded in ISO 9660 Level 1/Level 2, or Joliet.
 The DATA DVD is not recorded in UDF (Universal Disk Format).
A file cannot be played.  The extension of the file name or file format is not correct. See “Playable Discs/
Files on a USB Device” (page 5).
 Check the [MEDIA] setting (page 35).
 The system can play to a depth of 8 folders only.
 Check that the number of folders is 200 or less.
 Check that the number of audio files/JPEG image files in the folder is 150 or 
less.
A JPEG image file cannot be 
viewed. The JPEG image file is larger than 3,072 (width) × 2,048 (height) pixels in 
normal format, or more than 2,000,000 pixels in progressive format which is 
mainly used on Internet Web sites.
A video file cannot be played.  The video file is larger than 720 (width) × 576 (height).
The titles of folders/files/file 
names are not displayed 
correctly. The system can only display numbers and letters of the alphabet. Other 
characters are displayed as [_].
File names are not displayed 
properly. The character codes that can be displayed by this system are numbers and letters 
of the alphabet only. Other characters are not displayed correctly.
Symptom Problems and solutions
 
						

							74GB
USB playback
Symptom Problems and solutions
A USB device does not start 
playing from the beginning. While in stop mode, press x on the unit or the remote and then start playback 
(page 36).
A USB device cannot be played.  USB devices formatted with file systems other than FAT12, FAT16, or FAT32 
are unsupported.*
* This system supports FAT12, FAT16, and FAT32, but some USB devices 
may not support all of these. For details, refer to the operating instructions of 
the USB device or contact the manufacturer.
 If you use a partitioned USB device, only audio files on the first partition can 
be played.
A file cannot be played.  The extension of the file name or file format is not correct. See “Playable Discs/
Files on a USB Device” (page 5).
 Check the [MEDIA] setting (page 35).
 The system can play to a depth of 8 folders only.
 Check that the number of folders is 200 or less.
 Check that the number of audio files/JPEG image files in the folder is 150 or 
less.
 Files that are encrypted or protected by passwords, etc. cannot be played.
A JPEG image file cannot be 
viewed. The JPEG image file is larger than 3,072 (width) × 2,048 (height) pixels in 
normal format, or more than 2,000,000 pixels in progressive format which is 
mainly used on Internet Web sites.
A video file cannot be played.  The video file is larger than 720 (width) × 576 (height).
A WMA file cannot be played.  A WMA file that is in WMA DRM, WMA Lossless, or WMA PRO format 
cannot be played.
An AAC file cannot be played.  An AAC file that is in AAC DRM or AAC Lossless format cannot be played.
The titles of folders/files/file 
names are not displayed 
correctly. The system can only display numbers and letters of the alphabet. Other 
characters are displayed as [_].
File names are not displayed 
properly. The character codes that can be displayed by this system are numbers and letters 
of the alphabet only. Other characters are not displayed correctly.
It takes time until playback 
starts. After the system reads all files on the USB device, playback may take more 
time than usual if:
– there are many folders or files on the USB device.
– the folder or file organization structure is very complex.
– the memory capacity is very large.
– the file size is extremely large.
– the internal memory is fragmented.
 The system is playing an audio file in AAC format.
A USB device which has been 
used on another device does not 
work. It may be recorded in an unsupported format. If so, first take the precaution of 
backing up important files on the USB device by copying them to your 
computer hard disk. Next, format the USB device in FAT12, FAT16, or FAT32 
format, and transfer the files to the USB device again.
 
						

							Additional Information
75GB
Audio track/file transfer
Tuner
Control for HDMI
Symptom Problems and solutions
You cannot start transferring 
onto a USB device. The following problems may have occurred.
– The USB device is full.
– The number of audio files and folders on the USB device has reached the 
upper limit.
– The USB device is write-protected.
Transferring stops before it is 
finished. The communication speed of the USB device is extremely slow. Connect a 
USB device that this system can play.
 If the transferring and erasing operations are repeated multiple times, the file 
structure within the USB device becomes complex. Follow the procedure in the 
operating instructions of the USB device to format the USB device. If the 
problem persists, contact your nearest Sony dealer.
 The USB device is full.
 The number of audio files and folders on the USB device has reached the upper 
limit.
Transferring to a USB device 
results in an error. The USB device was disconnected or the power was turned off during erasing. 
Delete the partially-erased file. If this does not fix the problem, the USB device 
may be broken. Follow the procedure in the operating instructions of the USB 
device to format the USB device. If the problem persists, contact your nearest 
Sony dealer.
 Check if the USB device is write-protected. Audio files or folders on the 
USB device cannot be erased.
Symptom Problems and solutions
Radio stations cannot be tuned 
in. Check that the antenna (aerial) is connected securely. Adjust the antenna 
(aerial) or connect an external antenna (aerial) if necessary.
 The signal strength of the stations is too weak (when tuning in with automatic 
tuning). Use direct tuning.
FM reception is poor.  Use a 75-ohm coaxial cable (not supplied) to connect the unit to an outdoor FM 
antenna (aerial).
Symptom Problems and solutions
The Control for HDMI function 
does not work. Set [CONTROL FOR HDMI] in [HDMI SETUP] to [ON] (page 63).
 Make sure that the connected component is compatible with the [CONTROL 
FOR HDMI] function.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions of the component.
 If you change the HDMI connection, connect and disconnect the AC power 
cord (mains lead), or have a power failure, set [CONTROL FOR HDMI] in 
[HDMI SETUP] to [OFF], then set to [ON] (page 63).
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 53).
No sound is output from the 
system and TV while using the 
System Audio Control function. Make sure that the connected TV is compatible with the System Audio Control 
function.
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 53).
 
						

							76GB
Karaoke
Messages
Symptom Problems and solutions
Microphone sound is not output.  Set the karaoke mode to on (page 42).
 Connect the microphone to the unit properly.
 Connect a monaural dynamic microphone.
Symptom Problems and solutions
“PROTECTOR” and “PUSH 
POWER” appear alternately."/1 to turn off the system, and check the following items after 
“STANDBY” disappears.
– Are the + and – speaker cords short-circuited?
– Is anything blocking the ventilation holes of the system?
– After checking the above items and fixing any problems, turn on the system. 
If the cause of the problem cannot be found even after checking all the above 
items, consult your nearest Sony dealer.
“OVERLOAD,” “REMOVE 
USB,” then “PUSH POWER” 
appear. A problem has been detected with the level of electrical current from the   
(USB) port. Turn off the system and remove the USB device from the   
(USB) port. Make sure there is no problem with the USB device. If this display 
pattern persists, contact your nearest Sony dealer.
“LOCKED” appears and a disc 
cannot be ejected. Contact your Sony dealer or local authorized Sony service facility.
“DATA ERROR” appears.  The file you want to play is broken.
 The file format does not match the extension of the file name. See “Playable 
Discs/Files on a USB Device” (page 5).
 The JPEG image file format does not conform to DCF.
“READING” is displayed for a 
long time while playing. The reading process can take a long time if:
– there are many folders or files on the USB device.
– the folder or file organization structure is very complex.
– the memory capacity is very large.
– the internal memory is fragmented.
 
						

							Additional Information
77GB
(When letters/numbers appear in the 
display)
When the self-diagnosis function is activated to 
prevent the system from malfunctioning, a 5-
character service number (e.g., C 13 50) with a 
combination of a letter and 4 digits appears on 
the TV screen or front panel display. In this case, 
check the following table.
When the version number 
appears on the TV screen
When you turn on the system, the version 
number [VER.X.XX] (X is a number) may 
appear on the TV screen. Although this is not a 
malfunction and for Sony service use only, 
normal system operation will not be possible. 
Turn off the system, and then turn on the system 
again to operate.
Specifications
Amplifier Section
DAV-DZ310
POWER OUTPUT (rated):
Front  L  +  Front  R 108 W + 108 W (at 3 ohms, 
1 kHz, 1% THD)
POWER OUTPUT (reference):
Front L/Front R/Center/
Surround L/Surround R: 
142 watts (per channel at 3 
ohms, 1 kHz)
Subwoofer: 140 watts (at 3 
ohms, 80 Hz)
DAV-DZ610POWER OUTPUT (rated):
Front  L  +  Front  R 108 W + 108 W (at 3 ohms, 
1 kHz, 1% THD)
POWER OUTPUT (reference):
Front L/Front R/Center/
Surround L/Surround R: 
167 watts (per channel at 3 
ohms, 1 kHz)
Subwoofer: 165 watts (at 3 
ohms, 80 Hz)
Inputs (Analog)
TV (AUDIO IN) Sensitivity: 450/250 mV
AUDIO IN Sensitivity: 250/125 mV
MIC Sensitivity: 1 mV
Inputs (Digital)
DAV-DZ310:
TV (Audio Return Channel)
Input Stream: Dolby 
Digital 5.1ch/DTS 5.1ch/
Linear PCM 2ch 
(Sampling Frequency: less 
than 48 kHz)
DAV-DZ610:
TV (Audio Return Channel/OPTICAL IN)
Input Stream: Dolby 
Digital 5.1ch/DTS 5.1ch/
Linear PCM 2ch 
(Sampling Frequency: less 
than 48 kHz)
Super Audio CD/DVD SystemLaser Diode Properties Emission Duration: 
Continuous
Laser Output: Less than 
44.6 μW
* This output is the value measurement at a distance 
of 200 mm from the objective lens surface on the 
Optical Pick-up Block with 7 mm aperture.
Self-diagnosis Function 
First 3 
characters of 
the service 
numberCause and/or corrective action
C 13 The disc is dirty.
,Clean the disc with a soft cloth 
(page 70).
E XX
(XX is a 
number)To prevent a malfunction, the 
system has performed the self-
diagnosis function.
,Contact your nearest Sony 
dealer or local authorized Sony 
service facility and give the 5-
character service number.
Example: E 61 10
C:13:50
VER.X.XX
 
						

							78GB
Signal format system NTSC/PAL
USB Section (USB) port:
Maximum current: 500 mA
Tuner SectionSystem PLL quartz-locked digital 
synthesizer
Tuning range
North American models: 87.5 MHz - 108.0 MHz 
(100 kHz step)
Other  models: 87.5 MHz - 108.0 MHz (50 
kHz step)
Antenna (aerial) FM wire antenna (aerial)
Antenna (aerial) terminals 75 ohms, unbalanced
Intermediate frequency 10.7 MHz
Video SectionOutputs VIDEO: 1 Vp-p 75 ohms
COMPONENT:
Y: 1 Vp-p 75 ohms
PB/CB, PR/CR: 0.7 Vp-p 
75 ohms
HDMI OUT: Type A (19 
pin)
Speakers
Front
DAV-DZ310 (SS-TS102)
Speaker system Full range Bass reflex
Speaker unit 65 mm cone type
Rated impedance 3 ohms
Dimensions (approx.) 103 mm × 194 mm × 100 
mm (speaker only: 103 
mm × 164 mm × 85 mm) 
(w/h/d)
Mass (approx.) 0.6 kg
DAV-DZ610 (SS-TS103)Speaker system Full range Bass reflex
Speaker unit 65 mm cone type
Rated impedance 3 ohms
Dimensions (approx.) 235 mm × 1,000 / 970 / 
940 / 910 mm × 235 mm 
(speaker only: 103 mm × 
545 mm × 77 mm) (w/h/d)
Mass (approx.) 2.2 kg
Center (SS-CT101)Speaker system Full range Bass reflex, 
Magnetically Shielded
Speaker unit 65 mm cone type
Rated impedance 3 ohms
Dimensions  (approx.) 265 mm × 94 mm × 70 mm 
(w/h/d)
Mass (approx.) 0.6 kg
Surround (SS-TS102)Speaker system Full range Bass reflex
Speaker unit 65 mm cone type
Rated impedance 3 ohms
Dimensions (approx.) 103 mm × 164 mm × 85 
mm (w/h/d)
Mass (approx.) 0.5 kg
Subwoofer (SS-WS102)Speaker system Subwoofer Bass reflex
Speaker unit 180 mm cone type
Rated impedance 3 ohms
Dimensions (approx.) 225 mm × 395 mm × 315 
mm (w/h/d)
Mass (approx.) 6.5 kg
GeneralPower requirements 127 V - 240 V AC, 
50/60 Hz
Power consumption On: 170 W
Standby: 0.25 W* 
* Valid when the system is in the following status:
– “DEMO” is set to “OFF.”
– [CONTROL FOR HDMI] is set to [OFF].
Dimensions (approx.) 430 mm × 66 mm × 385 
mm (w/h/d) incl. 
projecting parts
Mass (approx.) 4.4 kg
Supported file format
MP3 (MPEG 1 Audio Layer-3)
File Extension: mp3
Bitrate: 32 kbps - 320 kbps
Sampling frequencies: 32/44.1/48 kHz
WMA (USB device only)File Extension: wma
Bitrate: 48 kbps - 192 kbps
Sampling frequencies: 44.1 kHz
AAC (USB device only)File Extension: m4a
Bitrate: 48 kbps - 320 kbps
Sampling frequencies: 44.1 kHz
DivXFile Extension: avi/divx
Video codec: DivX video
Bitrate: 10.08 Mbps (MAX)
Frame rate: 30 fps
Resolution: 720 × 576
Audio codec: MP3
MPEG4File format: MP4 File Format
File Extension: mp4/m4v
Video codec: MPEG4 Simple Profile 
(AVC is not compatible.)
Bitrate: 4 Mbps
 
						

							Additional Information
79GB
Frame rate: 30 fps
Resolution: 720 × 576
Audio codec: AAC-LC (HE-AAC is not 
compatible.)
DRM: Not compatible
Design and specifications are subject to change 
without notice.
 Standby power consumption 0.25 W.
 Halogenated flame retardants are not used in the 
certain printed wiring boards.
 Over 85% power efficiency of amplifier block is 
achieved with the full digital amplifier, S-Master.
 
						

							80GB
The table below describes the playback priority of file types under the [MEDIA] setting.
* When using a disc, you can play MP3 files only.
Playback Priority of File Types
File type on a disc or USB 
device[MEDIA] setting
[VIDEO] [MUSIC/
PHOTO][PHOTO] [MUSIC]
Disc USB device Disc Disc/USB 
deviceDisc/USB 
device
Video files only Video files Video files Video files Video files Video files
JPEG image files only JPEG image 
filesJPEG image 
filesJPEG image 
filesJPEG image 
filesJPEG image 
files
Audio files only MP3 files Audio files MP3 files Audio files* Audio files*
Video files and JPEG image 
filesVideo files Video files JPEG image 
filesJPEG image 
filesVideo files
Video files and audio files Video files Video files MP3 files Audio files* Audio files*
Audio files and JPEG image 
filesMP3 files and 
JPEG image 
files with slide 
showAudio files MP3 files and 
JPEG image 
files with slide 
showJPEG image 
filesAudio files*
Video files, audio files, and 
JPEG image filesVideo files Video files MP3 files and 
JPEG image 
files with slide 
showJPEG image 
filesAudio files*