Siemens Hicom 118 Optiset E Standard/advance Plus/memory User Guide

11
Internal and External Dialling
Handset Operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree Operation
- do not lift handset
- dial the required extension number or external number preceded by
line access code (code is normally 0)
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset Operation
- lift handset,...

12
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press  
4 44 4
4  key to confirm enquiry option
- dial required extension
- announce the call and replace handset
Transfer to a Free Extension (Call not Announced)
- press  
4 44 4
4  key to confirm enquiry option
- dial required extension
- replace handset when ring tone is heard
- the call has now been transferred
Transfer...

13
Call Transfer - Cont’d
If the extension remains busy or unanswered the call will automatically be
transferred back to your extension.
recalling from: 23
ans incoming call?
- lift handset 

14
Enquiry Call
This feature allows you to hold an existing call, dial another extension or an
external number, conduct a conversation without the original caller overhearing,
and then return to the original caller.
This call can also be converted to a 3 Way conference.
Activate Enquiry Call
- press  
4 44 4
4  key to confirm enquiry option
- dial required extension number or dial 0 and required external number
- conduct conversation
- press  
4 44 4
4  key to confirm Return to held call? option to...

15
3 Way  Conference
You are engaged on a call and wish to include a third party. The third party may
be either external or internal.
Activate Conference
- you are engaged on a call
- scroll to set up Conference
 option
- press  
4 44 4
4  key
please dial
return to held call
- dial required extension or 0 and external number
ext 12
Conference?
- press  
4 44 4
4  key to set up conference
- warn tone is heard and all three parties are connected
End Conference
Conference
clear Conference?
- press  
4 44 4...

16
Call Pickup
The Call Pickup feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
-Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group pickup?
- lift handset, listen for internal dial tone
- press Call Pickup key
- you have now answered the call
or
-Call Pickup  LED flashes
- a ping ring will also alert you to an incoming call
CALL for: 23
group...

17
Transfer a Second Caller
Answer Second Call
If you are busy on a call when the Call Pickup LED flashes and you wish to
answer the waiting call.
- ask existing caller to hold
- press Call Pickup key
- first call is placed on hold
- second call is now on the line
external
return to held call?
Transfer Second Call
- scroll to enquiry? option
- press  
4 44 4
4  key to confirm enquiry? option
external
return to held call?
- dial required extension number
- press Release key
Return to 1st Caller
please...

18
Call Park
This feature allows you to Park an external or internal call on your extension
to be retrieved at any extension or from the switchboard.
There are 10 Park positions (0-9 on keypad).
Park a Call
- press Park key plus location number (0-9)
- replace handset
- call is now parked
Retrieve a Parked Call before Recall
- lift handset, listen for internal dial tone
- press Park key plus location number (0-9)
- you are now connected to the caller
or
- press Park key plus location number (0-9)
- you...

19
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back Busy
- called extension is busy
- press  
4 44 4
4  key to confirm Call Back?
 option
CALL BACK set
- replace handset or press Release key
The system will automatically call you back when both your extension and the
called extension are free.
CALL BACK: 12
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back No Answer
- called extension does...

20
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
Programme Call Forwarding / Divert
- press Divert key
diversion type:
1=all calls?
- scroll to required type of forwarding (1,2 or 3)
- press  
4 44 4
4  key to confirm
to:
- enter required extension number
- press  
4 44 4
4  key to save
When you lift the handset special dial tone will be heard to remind you that the
feature is activated
Cancel Call Forwarding / Divert
-...