Siemens Hicom 118 Optiset E Standard/advance Plus/memory User Guide
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11 Internal and External Dialling Handset Operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0) Handsfree Operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally 0) VYour telephone may have restricted dialling facilities, e.g. trunk calls may not be permitted. Dialling the Switchboard Handset Operation - lift handset, listen for internal dial tone - dial code for switchboard (code is normally 9) Handsfree Operation - do not lift handset - dial code for switchboard (code is normally 9) Standard Features
12 Call Transfer You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press 4 44 4 4 key to confirm enquiry option - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not Announced) - press 4 44 4 4 key to confirm enquiry option - dial required extension - replace handset when ring tone is heard - the call has now been transferred Transfer to a Busy Extension - press 4 44 4 4 key to confirm enquiry option - dial required extension - replace handset when busy tone is heard - the call has now been transferred to the busy extension. If the busy extension terminates the call within a predetermined time, the transferred call will ring the extension. Transfer Using the Dial Keys - press the required Dial (DSS) key - announce the call when the extension answers - replace handset Return to Caller If no reply or busy tone is received, you may return to the caller without attempting to transfer the call. - press 4 44 4 4 key to confirm Return to held call? option - you are reconnected to the caller
13 Call Transfer - Cont’d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. recalling from: 23 ans incoming call? - lift handset
14 Enquiry Call This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. This call can also be converted to a 3 Way conference. Activate Enquiry Call - press 4 44 4 4 key to confirm enquiry option - dial required extension number or dial 0 and required external number - conduct conversation - press 4 44 4 4 key to confirm Return to held call? option to return to original call Activate Enquiry Call Using Dial Keys - press required Dial key - conduct conversation - press 4 44 4 4 key to confirm Return to held call? option to return to holding call You may use the Shuttle option to switch between the original and third party calls. In each case the other party is automatically placed on hold. Alternating between Parties (Shuttle) During an enquiry call you may alternate between both parties - scroll to shuttle option - press 4 44 4 4 key to confirm - repeat 4 44 4 4 key to shuttle between callers Activate 3 Way Conference - scroll to conference? option - press 4 44 4 4 key - all 3 parties are now connected - replace handset to terminate conference call
15 3 Way Conference You are engaged on a call and wish to include a third party. The third party may be either external or internal. Activate Conference - you are engaged on a call - scroll to set up Conference option - press 4 44 4 4 key please dial return to held call - dial required extension or 0 and external number ext 12 Conference? - press 4 44 4 4 key to set up conference - warn tone is heard and all three parties are connected End Conference Conference clear Conference? - press 4 44 4 4 key to clear conference or - scroll to one of the following options:- -release 1st party? -release 2nd party? -withdraw? - press 4 44 4 4 key to confirm option - replace handset to terminate conference call
16 Call Pickup The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing -Call Pickup LED flashes - a ping ring will also alert you to an incoming call CALL for: 23 group pickup? - lift handset, listen for internal dial tone - press Call Pickup key - you have now answered the call or -Call Pickup LED flashes - a ping ring will also alert you to an incoming call CALL for: 23 group pickup? - press Call Pickup key - you have now answered the call for handsfree operation
17 Transfer a Second Caller Answer Second Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - first call is placed on hold - second call is now on the line external return to held call? Transfer Second Call - scroll to enquiry? option - press 4 44 4 4 key to confirm enquiry? option external return to held call? - dial required extension number - press Release key Return to 1st Caller please dial return to held call? - press 4 44 4 4 key twice You are now reconnected to the original caller.
18 Call Park This feature allows you to Park an external or internal call on your extension to be retrieved at any extension or from the switchboard. There are 10 Park positions (0-9 on keypad). Park a Call - press Park key plus location number (0-9) - replace handset - call is now parked Retrieve a Parked Call before Recall - lift handset, listen for internal dial tone - press Park key plus location number (0-9) - you are now connected to the caller or - press Park key plus location number (0-9) - you are now connected to the caller for handsfree operation If the call is not retrieved it will automatically recall to your extension after a predetermined time. Your telephone will ring - lift handset - you are now connected to the caller
19 Call Back Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back Busy - called extension is busy - press 4 44 4 4 key to confirm Call Back? option CALL BACK set - replace handset or press Release key The system will automatically call you back when both your extension and the called extension are free. CALL BACK: 12 - lift handset - ring tone is heard as the required extension is rung Activate Call Back No Answer - called extension does not answer - press 4 44 4 4 key to confirm Call Back? option CALL BACK set - replace handset or press Release key When the called party returns to the office and has used the telephone the system will ring your extension. CALL BACK: 12 - lift handset - ring tone is heard as required extension is rung
20 Call Forwarding / Divert This feature allows for 3 types of forwarding, or diversion, of your calls to an extension of your choice. Programme Call Forwarding / Divert - press Divert key diversion type: 1=all calls? - scroll to required type of forwarding (1,2 or 3) - press 4 44 4 4 key to confirm to: - enter required extension number - press 4 44 4 4 key to save When you lift the handset special dial tone will be heard to remind you that the feature is activated Cancel Call Forwarding / Divert - press Divert key Calls will now ring as normal on your extension. Types of Call Forwarding / Divert 1 - Internal and External 2 - External calls only 3 - Internal calls only Call Diversion Features