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Siemens Hicom 118 Optiset E Standard/advance Plus/memory User Guide

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    							Hicom 118
    optiset E standard
    optiset E advance / advance plus
    optiset E memory
    s 
    						
    							3
    User Guide
    Introduction .............................................................................................. 5
    Executive / Secretary Features .............................................................. 7
    Dial Executive / Dial Secretary ................................................................ 7
    Answering Calls for Executive/s ............................................................... 8
    Exec Ringer Options ................................................................................ 9
    Call Forwarding / Divert ......................................................................... 10
    Standard Features ................................................................................. 11
    Internal and External Dialling ................................................................. 11
    Dialling the Switchboard ......................................................................... 11
    Call Transfer ........................................................................................... 12
    Enquiry Call ............................................................................................ 14
    3 Way Conference ................................................................................. 15
    Call Pickup ............................................................................................. 16
    Transfer a Second Caller ....................................................................... 17
    Call Park ................................................................................................ 18
    Call Back ................................................................................................ 19
    Call Diversion Features ........................................................................ 20
    Call Forwarding / Divert ......................................................................... 20
    PIN Features .......................................................................................... 21
    Electronic Telephone Lock ..................................................................... 21 
    						
    							4
    User Guide - Cont’d
    Optional Features .................................................................................. 22
    Programming Keys ................................................................................. 22
    System Abbreviated Dialling .................................................................. 23
    Last Number Redial ............................................................................... 23
    Night Service .......................................................................................... 24
    Volume / Tone Settings .......................................................................... 24
    optiset E memory .................................................................................... 26
    Electronic Notebook ............................................................................... 27 
    						
    							5
    Introduction
    This guide is designed to assist extension users on a Siemens Hicom 118
    Communication System to use all authorised features.
    Your extension may not be authorised 
    * ** *
    * to use all features. The Siemens
    representative can confirm features that are available to you.
    * ** *
    *
     -authorised features are those features that your company has designated
    for your use and may vary from extension to extension.
    Your extension may also be subject to trunk barring thus restricting where you
    may dial.
    Range of optiset E Instruments
    A variety of optiset E screen based instruments are available for use on the
    Hicom 118:
    optiset E standard -Loudspeaking
    No Key Modules No adapter plug-in positions
    optiset E advance -Open Listening
    Key Modules Two adapter plug-in positions
    optiset E advance plus -Loudspeaking
    Key Modules Two adapter plug-in positions
    optiset E memory -Loudspeaking
    Key Modules Two adapter plug-in positions
    A Key Module is an add-on terminal with 16 programmable keys.
    The optiset E telephones are Digital Feature instruments that have 12
    programmable keys. 
    						
    							6
    Introduction -Cont’d
    The telephones are easily recognised by three dialogue keys namely:
    4Yes Key
    Forward Scroll Key
    Backward Scroll Key
    The Siemens optiset E Digital Feature telephones operate via a Menu-
    controlled User Guidance Display System.
    The display will automatically offer you a choice of the available options most
    suited to the task you are about to carry out.
    Glossary
    LED-Light Emitting Diode
    Shuttle-Alternating between calls
    DDS-Direct Destination Select (External number)
    DSS-Direct Station Select (Extension number with busy and ringing
    indication) 
    						
    							7
    Dial Executive / Dial Secretary
    The Dial Exec / Dial Secr keys have multiple functions
    These keys provide direct access to the Executive or Secretary without using
    the Transfer option.
    The LED indicates when the Executive or Secretary is busy on a call.
    Transfer a Call to the Executive or Secretary.
    - press Dial Executive / Dial Secretary key
    - announce call
    - replace handset
    Dial Executive or Secretary
    - press Dial Executive / Dial Secretary key
    Executive / Secretary Features 
    						
    							8
    Answering Calls for Executive/s
    When the Secretary is FREE, calls for the Executive/s will ring on the
    Secretary’s extension.
    Answer Call for Executive/s when FREE
    CALL from: external
    ans. incoming call?
    -Exec LED will flash on Secretary extension
    - lift handset or press Speaker key
    Transfer the call
    - press Dial Executive key
    - announce the call
    - replace handset or press Release key
    When the Secretary is BUSY, calls for her Executive/s will flash on Incom
    Exec key/s.
    Answer Call for Executive when BUSY
    - ask your current caller to hold on
    - press flashing Incom Exec key
    You are now connected to your Executive’s call and your original call is on hold.
    Transfer the Second Call
    - press Dial Executive key
    - announce the call
    - press Release key
    Return to 1st Caller
    please dial
    return to held call?
    - press  
    4 44 4
    4  key twice
    You are now reconnected to the original caller. 
    						
    							9
    Exec Ringer Options
    Incoming calls for the Executive may be routed in several ways for answering:-
    1 Ring on Secretary’s extension
    2 Ring on Executive’s extension
    3 Ring on both extensions
    4 Ring on any other selected extension
    Ring on Secretary’s extension
    - press Exec Ringer key on Secretary extension
    -Exec Ringer LED is on
    Incoming calls for the Executive will ring on the Secretary’s extension and
    flash on the Executive’s Dial Secr and Incom Exec key’s.
    Ring on Executive’s extension
    - press Exec Ringer key on Executive extension
    -Exec Ringer LED is on
    Incoming calls for the Executive will ring on the Executive’s extension and
    flash on the Secretary’s Dial Exec and Incom Exec key’s.
    Ring on both extensions
    - press Exec Ringer keys on both extensions
    -Exec Ringer LED is on for both extensions
    Incoming calls for the Executive will ring on both extensions.
    Ring on any other selected extension
    - press Exec Ringer keys on Executive (and/or Secretary) extension
    -Exec Ringer LED is on
    Calls must now be diverted to selected extension. See next section Call
    Forwarding / Divert 
    						
    							10
    Call Forwarding / Divert
    This feature allows for 3 types of forwarding, or diversion, of your calls to an
    extension of your choice.
    If the Secretary is diverting calls to a destination which is different from the
    Executive’s destination then the Exec Ringer key must not be pressed.
    Programme Call Forwarding / Divert
    - press Divert key
    diversion type:
    1=all calls?
    - scroll to required type of forwarding (1,2 or 3)
    - press  
    4 44 4
    4  key to confirm
    to:
    - enter required extension number
    - press  
    4 44 4
    4  key to save
    When you lift the handset special dial tone will be heard to remind you that the
    feature is activated
    Cancel Call Forwarding / Divert
    - press Divert key
    Calls will now ring as normal on your extension.
    Types of Call Forwarding / Divert
    1 - Internal and External
    2 - External calls only
    3 - Internal calls only 
    						
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