Samsung UE 37D6000 User Manual

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ProblemPossible Solution
The connected device is not 
displayed.
 
•Check whether or not the device supports Anynet+ functions.
 
•Check whether or not the HDMI cable is properly connected.
 
•Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ 
setup menu.
 
•Search Anynet+ devices again.
 
•You can connect an Anynet+ device using the HDMI cable only. 
Some HDMI cables may not support Anynet+ functions.
 
•If connection is terminated because there has been a power 
interruption or the HDMI cable has been disconnected, please 
repeat the device scan.
The TV sound is not output 
through the receiver.
 
•Connect the optical cable between TV and the receiver.
 
•The ARC function enables digital output of sound using the HDMI IN 
2 (ARC) port and can only be operated when the TV is connected to 
an audio receiver that supports the ARC function.
  
						

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If you have any questions about the TV, first refer to this list. If none of these 
troubleshooting tips apply, please visit “www.samsung.com”, then click on 
Support.
Issues Solutions and Explanations
Picture Quality First of all, please perform the Picture Test and confirm that your TV is 
properly displaying test image.
(go to MENU - Support - Self Diagnosis - Picture Test)
If the test image is properly displayed, the poor picture may be caused by 
the source or signal.
  
						

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Issues Solutions and Explanations
The TV image does not look as 
good as it did in the store.
 
•If you have an analogue cable/set top box, upgrade to a digital set top \
box. Use HDMI or Component cables to deliver HD (high definition) 
picture quality.
 
•Cable/Satellite subscribers: Try HD stations from the channel line up.
 
•Antenna connection: Try HD stations after performing Auto programme.
 
NMany HD channels are up scaled from SD(Standard Definition) 
contents.
 
•Adjust the Cable/Set top box video output resolution to 1080i or 720p.
 
•Make sure you are watching the TV at the minimum recommended 
distance based on the size and definition of the signal.
The picture is distorted: macro 
block error, small block, dots, 
pixelization
 
•Compression of video contents may cause picture distortion especially in 
fast moving pictures such as sports and action movies.
 
•Low signal level or bad quality can cause picture distortion. This is not a 
TV issue.
 
•Mobile phones used close to the TV (cca up to 1m) may cause noise in 
picture on analogue and digital TV.
  
						

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Issues Solutions and Explanations
Colour is wrong or missing.
 
•If you’re using a component connection, make sure the component 
cables are connected to the correct jacks. Incorrect or loose connections 
may cause colour problems or a blank screen.
There is poor colour or 
brightness.
 
•Adjust the Picture options in the TV menu (go to Picture mode / Colour 
/ Brightness / Sharpness) 
 
•Adjust Energy Saving option in the TV menu (go to MENU – System – 
Eco Solution – Energy Saving) 
 
•Try resetting the picture to view the default picture settings (go to MENU 
- Picture - Reset Picture)
There is a dotted line on the 
edge of the screen.
 
•If the picture size is set to Screen Fit, change it to 16:9.
 
•Change cable/satellite box resolution.
The picture is black and white.
 
•If you are using an AV composite input, connect the video cable (yellow) 
to the Green jack of component input 1 on the TV.
When changing channels, the 
picture freezes or is distorted or 
delayed.
 
•If connected with a cable box, please try to reset the cable box. 
Reconnect the AC cord and wait until the cable box reboots. It may take 
up to 20 minutes.
 
•Set the output resolution of the cable box to 1080i or 720p.
  
						

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Issues Solutions and Explanations
Sound Quality First of all, please perform the Sound Test to confirm that your TV audio 
is properly operating. (go to MENU - Support - Self Diagnosis - Sound 
Test) 
If the audio is OK, the sound problem may caused by the source or signal.
There is no sound or the sound 
is too low at maximum volume.
 
•Please check the volume of the external device connected to your TV.
The picture is good but there is 
no sound.
 
•Set the Speaker Select option to TV Speaker in the sound menu.
 
•If you are using an external device, make sure the audio cables are 
connected to the correct audio input jacks on the TV.
 
•If you are using an external device, check the device’s audio output 
option (ex. you may need to change your cable box’s audio option to 
HDMI when you have a HDMI connected to your TV).
 
•If you are using a DVI to HDMI cable, a separate audio cable is required.
 
•If your TV has a headphone jack, make sure there is nothing plugged into 
it.
  
						

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Issues Solutions and Explanations
The speakers are making an 
inappropriate noise.
 
•Check the cable connections. Make sure a video cable is not connected 
to an audio input.
 
•For antenna or cable connections, check the signal strength. Low signal 
level may cause sound distortion.
No Picture, No Video
The TV won’t turn on.
 
•Make sure the AC power cord is securely plugged in to the wall outlet 
and the TV.
 
•Make sure the wall outlet is working.
 
•Try pressing the POWER button on the TV to make sure the problem is 
not the remote. If the TV turns on, refer to “The remote control does not 
work” below.
The TV turns off automatically.
 
•Ensure the Sleep Timer is set to Off  in the Setup menu. 
 
•If your PC is connected to the TV, check your PC power settings.
 
•Make sure the AC power cord is plugged in securely to the wall outlet 
and the TV.
 
•When watching TV from an antenna or cable connection, the TV will turn 
off after 10 ~ 15 minutes if there is no signal.
  
						

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Issues Solutions and Explanations
There is no picture/Video.
 
•Check cable connections (remove and reconnect all cables connected to 
the TV and external devices).
 
•Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video 
outputs to match the connections to the TV input. For example, if an 
external device’s output is HDMI, it should be connected to an HDMI 
input on the TV.
 
•Make sure your connected devices are powered on.
 
•Be sure to select the TV’s correct source by pressing the SOURCE 
button on the TV remote.
RF (Cable / Antenna) Connection
The TV is not receiving all 
channels.
 
•Make sure the Antenna cable is connected securely.
 
•Please try Plug & Play (Initial setup) to add available channels to th\
e 
channel list. Go to MENU - System - Plug & Play (Initial setup) and wait 
for all available channels to be stored.
 
•Verify the Antenna is positioned correctly.
  
						

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Issues Solutions and Explanations
PC Connection
A “Mode Not Supported” 
message appears.
 
•Set your PC’s output resolution so it matches the resolutions supported 
by the TV.
“PC” is always shown on the 
source list, even if a PC is not 
connected.
 
•This is normal; “PC” is always shown on the source list, regardless of 
whether a PC is connected.
The video is OK but there is no 
audio.
 
•If you are using an HDMI connection, check the audio output setting on 
your PC.
Network Connection
The wireless network connection 
failed.
 
•The Samsung Wireless USB dongle is required to use a wireless network.  
 for LED6490 and under 
 
•Make sure the Network Connection is set to Wireless.
 
•Make sure the TV is connected to a wireless IP sharer (router).
  
						

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Issues Solutions and Explanations
Recording / Timeshift
The USB device is not 
recognized or a Device 
Format, Checking Device 
or Device Performance Test 
fails.
 
•See the manual for the USB device to check that the USB device 
supports recording.
 
•If the USB device has a lock, ensure it is off.
 
•Check that the USB device can be formatted when connected to the 
PC. Connect the USB to the TV and format it. (Formatting may fail 
intermittently.)
 
•If a Device Performance Test or formatting failed, it means that there 
is a problem with the USB hardware or the performance of the USB 
hardware is too low.
A message prompts me to 
format a USB device that has 
been working well.
 
•If the USB device has a lock, ensure it is off.
 
•Recover the USB device using the recovery function in Checking 
Device.
  
						

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Issues Solutions and Explanations
The recording function does 
not work.
 
•Check that a USB device is connected.
 
•Check that the channel is a recordable digital channel.
 
•If the signal is weak or does not exist, the recording function will 
automatically be closed.
 
•The TV will not record if the USB device has no free memory space. 
Check that this is not the case.
Timeshift Mode does not 
work.
 
•Check that a USB device is connected.
 
•Radio channels and analogue broadcasts are not supported.
 
•Data broadcast channels are not supported.
 
•If the signal is weak or does not exist, the Timeshift Mode function will 
automatically be closed.
 
•Timeshift Mode cannot be performed if the USB device has no free 
memory space. Check that this is not the case.
A message indicates a 
performance test failure, and 
the recording and Timeshift 
Mode functions do not work.
 
•These problems may occur if you use a low-performance USB device 
that does not support recording. We recommend using a USB HDD 
with at least 5400 rpm, but a USB HDD of RAID type is not supported.