Samsung Television JS9500 User Manual

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 [Safety precautions
The following safety instructions are provided to ensure your personal safety and prevent property 
damage. Please read the following to ensure the proper use of the product.
 ●Do not place the product in a location exposed to direct sunlight, heat, fire, or water. Exposure 
may result in a product malfunction or fire.
 ●Do not apply force to the lenses of the 3D glasses. Do not drop or bend the glasses. Applying 
force, dropping, or bending may result in a 3D glasses malfunction.
 ●Keep the components of the 3D glasses out of reach of children. Especially, ensure children do 
not swallow any of the components. If your child swallows a component, consult your doctor 
immediately.
 ●When cleaning the glasses, do not spray water or cleaner directly onto its surface. Spraying 
water or cleaner directly onto the glasses may result in fire or electric shock, damage to the 
glasses's surface, or cause the indicator labels on the glasses's surface to come loose.
 ●Do not apply chemicals containing alcohol, solvent, or surfactant such as wax, benzene, thinner, 
pesticide, air freshener, lubricant, or cleaner to the glasses. These chemicals may cause the 
glasses's exterior to discolor or crack, or the labels or instructions to be removed. Use only a 
soft cloth such as superfine fibers or cotton flannels to clean the glasses as the surface and the 
lenses easily crack. Because the glasses can be easily scratched by foreign substances, make 
sure to dust off the cloth before using.
 ●Do not disassemble, or attempt to repair or modify your 3D active glasses by yourself.
 ●Be careful not to let the temple ends of the 3D active glasses harm your eye.
 ●Do not sleep with the 3D glasses on. You can break the arms.
 ●Use your hands to put on or remove the 3D glasses.
 ●For SSG-5100 and SSG-5150 model glasses, use only the specified standard batteries. When 
replacing the battery, insert the battery so that its polarity (+, –) is correct. Failing to do so may 
damage the battery or result in fire, personal injury or environmental damage caused by liquid 
leaking from the battery.
 ●For SSG-5100 and SSG-5150 model glasses, keep used batteries out of the reach of children 
so that they do not accidently swallow it. If your child swallows a battery, consult your doctor 
immediately.
 ●Swallowing the cylindrical (button type) battery can cause serious damage to your internal 
organs. If this happens, contact a doctor immediately. 
						

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Supported Resolutions for 3D Modes
 "This function is not available on certain models in specific geographical areas.
 "These specifications apply to the 16:9 display ratio only.
HDMI
 ●3D Mode:  (L/R),  (T/B)
ResolutionFrequency (Hz)
1280 x 720p50 / 60
1920 x 1080i50 / 60
1920 x 1080p24 / 25 / 30 / 50 / 60
3840 x 2160p24 / 25 / 30 / 50 / 60
Component
ResolutionFrequency (Hz)
1280 x 720p59.94 / 60
1920 x 1080i59.94 / 60
1920 x 1080p23.98 / 24 / 29.97 / 30 / 59.94 / 60 
Digital channel
ResolutionFrequency (Hz)
1280 x 720p59.94 / 60
1920 x 1080i59.94 / 60
Videos/Photos
Refer to "Read Before Playing Photo, Video, or Music Files."
Computer via HDMI cable
The optimal resolution for computers connected to the TV via an HDMI cable is 1920 x 1080. If you 
select another resolution, the TV may not display 3D images correctly and may not be able to display 
the computer video in full screen. 
						

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Supported Resolutions for each of UHD Input Signals
 ●Resolution: 3840 x 2160p, 4096 x 2160p
 "The HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, 
while the HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 
4:2:2 input signals.
If HDMI UHD Color is set to Off
Frame rate (fps)Color Depth / Chroma SamplingRGB 4:4:4YCbCr 4:4:4YCbCr 4:2:2YCbCr 4:2:0
50 / 608 bit---O
If HDMI UHD Color is set to On
Frame rate (fps)Color Depth / Chroma SamplingRGB 4:4:4YCbCr 4:4:4YCbCr 4:2:2YCbCr 4:2:0
8 bitOOOO
50 / 6010 bit--OO
12 bit--OO 
						

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S Recommendation disclaimer
 "Some of the features recommended by S Recommendation may not be available on all models.
 "S Recommendation is only available for the models made for the U.S.A.
S Recommendation with voice interaction
For recommendations given in response to common speech commands:
Voice Interaction is limited to the official language of the country of purchase. Performance may vary 
based on content availability, the clarity and volume of your voice, and ambient noise levels. Strong 
regional accents may not be recognized.
Certain Samsung Smart TV features may not be available if you do not give your expressed consent to 
the collection and use of personal information.
Certain features within S Recommendation require Internet access and may not be available based on 
service provider, language, dialect, and region.
Your remote control may differ from the images shown in this manual.
S Recommendation
For content recommendations given to fit your TV viewing preferences:
Certain Samsung Smart TV features may not be available if you do not give your expressed consent to 
the collection and use of personal information.
Certain features within S Recommendation require Internet access and may not be available based on 
service provider, language, dialect, and region.
Your remote control may differ from the images shown in this manual. 
						

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Read Before Using Voice, Motion, or Face Recognition
Precautions for voice, motion, and face recognition
Face recognition
 ●This product saves thumbnail images of users' faces for use during the Face Recognition Login.
 ●Logging into the Smart Hub via Face Recognition may be less secure than logging in using an ID 
and password.
Using the TV camera
 ●Under some circumstances and under certain legal conditions, the use/misuse of the TV camera 
may result in illegal actions. There may be obligations under local privacy laws regarding the 
protection of individuals concerning personal data and on the free movement of such data, and 
possibly other laws including criminal laws regulating camera surveillance both in the workplace 
and elsewhere.
 ●By using the TV camera, users agree that it will not be used (i) in locations where cameras are 
generally prohibited (such as bathrooms, locker rooms or changing rooms), (ii) in any manner 
that will result in an invasion of a person’s privacy, or (iii) in violation of any applicable laws, 
regulations or statutes.
 ●When you are no longer using the camera, close the lens cover of the camera or retract it. This 
prevents any inadvertent or unintentional camera operation.
Motion Control
 ●Motion Control functions through the camera connected to the TV. For Motion Control to work, 
you must be within the camera's recognition range. The camera's recognition range differs with 
the ambient light level and other factors.
 ●Run the  Motion Control Environment Test before using Motion Control to determine the 
camera's recognition range.
 ●You may experience physical fatigue when using Motion Control for extended periods. 
						

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Voice Recognition
 ●When your TV is a 9000 series model, or your TV does not have the built-in camera with 
the SEK-3500 series models of UHD Evolution Kit installed, we recommend that you use the 
Samsung Smart Control to use this function.
 ●Voice Recognition is not available in all languages, dialects, or regions. Its performance differs 
with the language chosen, voice volume, and ambient noise levels in the surrounding area.
 ●Voice Text Input requires that you agree to any third-party app’s voice privacy policy.
 ●Voice Text Input lets you enter text using voice commands instead of a mouse, keyboard, or 
remote control. This feature is particularly useful for searching, browsing the web, and using 
applications.
 ●You must agree to the following privacy notices before using Interactive Voice Recognition:
 –Voice Recognition Privacy Notice, Nuance Privacy Notice
Requirements for using voice, motion, or face recognition
Requirements for using voice recognition
 ●The voice recognition rate differs with the volume/tone, pronunciation, and ambient sound 
environment (TV sound and ambient noise).
 ●Say the command 4 to 6 inches from the microphone on the Samsung Smart Control. The 
optimal volume for voice commands is between 75 dB and 80 dB. 
						

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Requirements for Using Motion Recognition
 ●Be sure to use Motion Control within the recommended distance of between 4.9 ft (1.5 m) and 
11.4 ft (3.5 m). The actual recognition range may differ with the camera angle and other factors.
 ●You must be located within a range of the camera lens, because Motion Control relies on the 
TV's built-in camera. Adjust the camera's angle by pressing the front of the camera down and 
forwards or up and back. Do not point the camera directly at the sun or any other light source or 
obstruct its view.
 ●For the camera to recognize movement, you must stand out from the background.
 ●The appropriate ambient brightness is 50 to 500 lux. (A bathroom typically has 100 Lux, a living 
room 400 Lux.)
 ●Avoid direct sunlight when using Motion Control.
 ●Run the Motion Control Environment Test to assess the camera's recognition range before using 
Motion Control.
Requirements for using Face Recognition
 ●Be sure to use Face Recognition within the recommended distance of between 4.9 ft (1.5 m) and 
13.1 ft (4 m). The actual recognition range may differ with the camera angle and other factors.
 ●The appropriate ambient brightness is 50 to 500 lux. (A bathroom typically has 100 Lux, a living 
room 400 Lux.)
 ●Face Recognition can recognize up to 5 different users at a time.
 ●The TV may have difficulty recognizing twins and people with similar faces as two different 
individuals.
 ●Note the following when using Face Recognition:
 –Do not cover your face with a hat, a pair of sunglasses, or your hair.
 –Your entire face must be visible to the camera. Avoid shadows over your face. Shadows 
prevent the camera from recognizing faces accurately.
 –Keep your expression as neutral as possible. In addition, keep your mouth closed and as 
neutral as possible.
 –When you log into your Samsung account, your facial expression must be the same as the 
facial expression you had when you registered. 
						

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Read Before Using Apps
 ●Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in 
available content, certain features, applications, and services may not be available on all devices 
or in all territories. Some Smart Hub features may also require additional peripheral devices 
or membership fees. Visit http://www.samsung.com for more information on specific device 
information and content availability. Services and content availability are subject to change 
without prior notice.
 ●Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services 
caused by the service provider for any reason.
 ●Application services may be provided in English only and available content may differ with the 
geographical area.
 ●For more information about applications, visit the applicable service provider's website.
 ●An unstable Internet connection may cause delays or interruptions. In addition, applications 
may terminate automatically depending on the network environment. If this occurs, check your 
Internet connection and try again.
 ●Application services and updates may become unavailable.
 ●Application content is subject to change by the service provider without prior notice.
 ●Specific services may differ with the version of the application installed on the TV.
 ●An application's functionality may change in future versions of the application. If this occurs, run 
the application's tutorial or visit the service provider's website.
 ●Depending on the service provider's policies, certain applications may not support multitasking.
Read Before Using the Web Browser
 ●Select Web Browser. The browsing screen may differ from the one on your computer.
 ●The web browser is not compatible with Java applications.
 ●You can download the supported types of files, such as videos, mp3 files, and images, but 
you cannot download files that are not supported by the TV. If you attempt to download an 
unsupported file, you will receive an error message instead.
 ●The web browser may not be able to access certain websites.
 ●The TV does not support playback of flash videos. 
						

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 ●E-commerce for online purchases is not supported.
 ●With websites that have scrollable windows, scrolling a window can result in corrupted 
characters.
 ●ActiveX is not supported.
 ●Certain options are not accessible in Link Browsing mode. (Switch to Pointer Browsing to 
activate those options.)
 ●Only a limited number of fonts are supported. Certain symbols and characters may not be 
displayed properly.
 ●The response to remote commands and the resulting on-screen display may be delayed while a 
webpage is loading.
 ●Loading a webpage may be delayed or suspended completely with certain operating systems.
 ●The copy and paste operations are not supported.
 ●When composing an email or a simple message, certain functions such as the font size and color 
selection may not be available.
 ●There is a limit to the number of bookmarks and the size of the log file that can be saved.
 ●The number of windows that can be opened concurrently differs with the search conditions and 
the TV model.
 ●The web browsing speed will differ with the network environment.
 ●Embedded videos can play at the same time the PIP (picture-in-picture) function is operating.
 ●The web browser supports .mp3 audio files only.
 ●If the Clock (MENU/123  MENU  System  Time  Clock) has not been set, the browsing 
history will not be saved.
 ●The browsing history is saved from latest to oldest, with the oldest entries being overwritten 
first.
 ●Depending on the types of video/audio codecs supported, it might not be possible to play 
certain video and audio files while playing Flash content.
 ●Video sources from PC-optimized streaming service providers may not play properly on our 
proprietary web browser.
 ●Using the on-screen QWERTY keyboard automatically disables PIP (except when you are entering 
a URL). 
						

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Read Before Playing Photo, Video, or Music Files
Limitations on use of photo, video, and music files
 ●The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for 
mass storage devices. Types of MSC devices include external hard drives, flash card readers, 
and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected 
directly to the TV's USB port. The TV may not be able to recognize a USB device or read the 
files on the device if it is connected to the TV via a USB extension cable. Do not disconnect USB 
devices while they are transferring files.
 ●When connecting an external hard drive, use the USB (HDD) port. We recommend that you use 
an external hard drive with its own power adapter.
 ●Certain digital cameras and audio devices may not be compatible with the TV.
 ●If there are multiple USB devices connected to the TV, the TV might not be able to recognize 
some or all the devices. USB devices that use high-power input should be connect to the USB [5V, 
1A] port.
 ●The TV supports the FAT, exFAT, and NTFS file systems.
 ●After sorting files in the Folder view mode, the TV can display up to 1000 files per folder. If the 
USB device contains more than 8,000 files and folders, however, some files and folders might 
not be accessible.
 ●The PTP (pier to pier) connection mode is available only for digital cameras. If you connect a 
smartphone or tablet to the TV using PTP mode, the TV will not recognize it.
 ●Be sure to connect USB or external hard drives that support USB 3.0, to the USB 3.0 port.
 ●Certain files, depending on how they are encoded, may not play on the TV.
 ●Certain files are not supported on all models.