Samsung Television JS9500 User Manual

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White text on black background (high contrast)
MENU/123  MENU  System  Accessibility  High Contrast
You can change major service screens to white text on a black background or change the transparent 
TV menus to opaque so that text can be more easily read. To activate this function, set High Contrast 
to On.
Adjusting the menu transparency
MENU/123  MENU  System  Accessibility  Menu Transparency Try Now
You can adjust the menu's transparency.
 "Setting High Contrast (MENU  System  Accessibility  High Contrast) to On automatically switches the 
menu display mode to opaque. You cannot manually change the Menu Transparency settings.
Enlarging the font (for the visually impaired)
MENU/123  MENU  System  Accessibility  Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
MENU/123  MENU  System  Accessibility  Learn Remote Control
This function helps individuals with a visual impairment to learn the positions of the buttons on the 
remote control. When this function is activated, you can press a button on the remote control and the 
TV will tell you its name. To return to the previous screen, press the RETURN button twice. To exit, 
press the EXIT button twice.
 "This function is only available in the U.S.A. and Canada.
Listening to the TV through Bluetooth headphones (for the hearing 
impaired)
MENU/123  MENU  Sound  Speaker Settings  Bluetooth Headphones  Multi-Output Audio
You can turn on both the TV speaker and Bluetooth headphones at the same time. When this function 
is active, you can set the volume of the Bluetooth headphones to be louder than that of the TV 
speaker.
 "When you connect the Bluetooth headphones to the TV, Multi-Output Audio menu is activated. For more 
information about connecting Bluetooth headphones to the TV, refer to "Listening to the TV through 
Bluetooth headphones." 
						

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Changing the menu language
MENU/123  MENU  System  Menu Language Try Now
You can use this function to change the menu language. Choose a language from the list.
Setting up a password
MENU/123  MENU  System  Change PIN Try Now
You can set a Personal Identification Number (PIN) to lock channels, reset the TV, and change TV 
settings.
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is 0000. 
 "If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following 
buttons on the remote control in the order shown to reset the PIN to 0000:  →  (Volume Up) → RETURN 
→  (Volume Down) → RETURN →  → RETURN.
Checking Notifications
MENU/123  MENU  System  Notifications
You can view the list of event messages generated by the TV. Notifications appear on the screen when 
events such as an update release for an app or Samsung Account login/logout occurs.
 "To delete all notifications, select Delete All.
 "To check the SMART TV's service notifications in a web browser, select Service Notice.
Enabling game mode
MENU/123  MENU  System  General  Game Mode Try Now
You can enable the game mode to optimize the TV's settings for playing video games with a gaming 
console, such as a PlayStation™ or Xbox™.
 "The game mode is not available for normal TV viewing.
 "The screen may shake somewhat.
 "When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
 "To use a different external device, first disconnect the game console and disable Game Mode. 
						

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Richer colors and superior picture quality (BD Wise)
MENU/123  MENU  System  General  BD Wise Try Now
You can enhance colors and picture quality if you connect a Samsung DVD player, Blu-ray player, or 
home theater system that supports BD Wise. When BD Wise is enabled, it automatically optimizes the 
TV's resolution.
 "This function is only available when the external device is connected via an HDMI cable.
Enabling/Disabling sound feedback
MENU/123  MENU  System  General  Sound Feedback Try Now
You can use Sound Feedback to get audio cues as you navigate through menus and select menu 
options. You can set it to Low, Medium, High, or Off.
Locking/Unlocking the Control Stick
MENU/123  MENU  System  General  Panel Lock Try Now
You can lock and unlock the front panel buttons (menu, channel, and volume) of the TV and the 
control stick on the back of the TV.
Showing/Hiding the Samsung logo while booting
MENU/123  MENU  System  General  Boot Logo Try Now
You can enable or disable the Samsung logo display that appears when the TV starts up.
 "This function is not available when Samsung Instant On is set to On.
Enabling the TV to boot faster
MENU/123  MENU  System  General  Samsung Instant On
You can set Samsung Instant On to On so that the TV boots up faster.
 "When Samsung Instant On is set to On, the use history of the apps that you used on the TV may be stored 
in the TV.
 "The Samsung Instant On function works when you turn on the TV while its power cable is still connected 
after you set Samsung Instant On to On. If you disconnect, reconnect the power cable, and then turn on the 
TV, this function does not work.
 "Even if the Samsung Instant On function is on, the power consumption while the TV is turned off meets the 
standby power consumption specification presented on the product label.
Enabling/Disabling the front indicators
MENU/123  MENU  System  General  Light Effect Try Now
You can turn the indicators on the front of the TV on and off. When you set Light Effect to Off, it 
reduces the TV's power consumption.
 "The color of the TV's light may differ by model. 
						

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Registering the TV as a DivX-certified device (watching for pay 
DivX movies)
MENU/123  MENU  System  DivX® Video On Demand
You can watch DivX DRM protected movies on the TV only if it is registered as a DivX-certified device.
 "Digital Rights Management (DRM) functions as a technical security mechanism to protect the content 
provider's copyright.
 "You can watch recorded movies or free DivX movies without registration.
 "Visit the DivX website (http://www.divx.com) and log in to your user account before registering the TV as a 
DivX-certified device. If you do not have an account, create one.
Restoring the TV to the factory settings
MENU/123  MENU  Support  Self Diagnosis  Reset Try Now
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
1. Select Reset. The security PIN entry window appears.
2. Enter the security PIN, and then select Ye s. All settings are then reset. The TV turns off and on 
again automatically and displays the Setup screen.
 "For more information on Setup, refer to the user manual that came with the TV.
Using the TV as a display model (for retail stores)
MENU/123  MENU  Support  Use Mode Try Now
You can turn the TV into a display model for retail environments by setting Use Mode to Store Demo. 
 "For all other uses, select Home Use.
 "With Store Demo, some functions are disabled, and the TV automatically resets itself after a preset amount 
of time. 
						

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Backing up the TV's data with UHD Evolution Kit Backup
MENU/123  MENU  System  UHD Evolution Kit Backup
You can upgrade your Samsung TV with the 2016 or later Evolution Kit to unlock new features and 
services offered by Samsung Electronics. To upgrade, you must first back up and convert the current 
data and apps stored in your TV to make them compatible with the Evolution Kit.
To back up the TV data,
1. Select Start. The data in the TV is backed up.
 "Do not turn off the TV or unplug the power cable of the TV during this backup.
2. When the backup is complete, select Done.
Updating recorded programs
MENU/123  MENU  System  Update Recorded Programs
 "This is not available in the U.S.A. and Canada.
You can watch a previously recorded program saved on a USB device on a Samsung TV that has been 
upgraded with the 2016 or later Evolution Kit.
To convert the previously recorded program, 
1. Connect the USB device containing the previously recorded program to the USB HDD 5V 1A 
terminal.
2. In the System menu, select Update Recorded Programs. The Update Recorded Programs screen 
appears.
3. Select Start. The conversion process begins.
 "Do not turn the TV off or unplug the power cable of the TV during this process.
 "Do not disconnect the USB device during this process.
4. When the conversion is complete, select Done. 
						

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Getting Support
Getting support through Remote Management
MENU/123  MENU  Support  Remote Management Try Now
You can use this feature to let Samsung Electronics diagnose your TV remotely when you need 
assistance with your TV. You will need to read and agree to the service agreement before using this 
feature.
 "This function requires an Internet connection.
Getting remote support
You can get one-on-one support offered by a Samsung Remote Support service technician who can 
do the following remotely.
 ●Diagnose your TV
 ●Adjust the TV settings for you
 ●Reset your TV to its factory settings
 ●Install recommended firmware updates
How does remote support work?
You can get Samsung Remote Support easily by following these steps:
Call the Samsung Contact Center and ask for remote support.
Open the menu on your TV, and then go to the Support section.
Select Remote Management, and then read and agree to the service 
agreements. When the PIN screen appears, provide the PIN number to the 
agent.
The agent accesses your TV.
Troubleshooting
You can get support for a problem with your TV, or try to troubleshoot known problems. 
Find information for service. 
						

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Finding the contact information for service
MENU/123  MENU  Support  Contact Samsung
You can view the address of the Samsung website, the call center phone number, your TV's model 
number, your TV's software version, the Smart Hub info, and other information you may need to get 
service support from a Samsung call agent or the Samsung website.
 "To view the Open Source License, press the  button.
Requesting service
MENU/123  MENU  Support  Request Support
 "This function is not available in specific geographical areas.
You can request a service when you encounter a problem with the TV. Select Request Support, and 
then agree to the terms and conditions for the service request. Select Request Support again, select 
the item matching the problem that you encountered, and then select Send. 
						

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There Is a Problem with the Picture
Testing the picture
MENU/123  MENU  Support  Self Diagnosis  Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the 
problem is caused by the TV. The Picture Test displays a high definition picture you can examine for 
flaws or faults.
The problemTry this!
Flickering and 
Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to 
disable some of the energy efficiency features. Disable Energy Saving (MENU/123 
 MENU  System  Eco Solution  Energy Saving) or Eco Sensor (MENU/123 
 MENU  System  Eco Solution  Eco Sensor).
Component 
Connections/Screen 
Color
If the color on your Samsung television screen is not correct or the black and white 
colors are off, run Picture Test (MENU/123  MENU  Support  Self Diagnosis  
Picture Test).
If the test results indicate that the problem is not caused by the TV, do the 
following:
 ●Confirm that the One Connect's video input connectors are connected to the 
correct external device video output connectors.
 ●Check the other connections as well. If the TV is connected to an external 
device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged 
into their proper connectors.
Screen Brightness
If the colors on your Samsung TV are correct but just a little too dark or bright, try 
adjusting the following settings first.
 ●Go to the Picture menu and adjust the Backlight, Contrast, Brightness, 
Sharpness, Color, and Tint (G/R) settings.
Ghosting, Blurring, or 
Juddering
If you notice ghosting or blurring on the screen, use the Auto Motion Plus function 
(MENU/123  MENU  Picture  Picture Options  Auto Motion Plus) to resolve 
the issue.
Unwanted Powering 
Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's 
energy efficiency functions. See if Sleep Timer (MENU/123  MENU  System  
Time  Sleep Timer) has been enabled. The Sleep Timer automatically turns the 
TV off after a specified period of time. If the Sleep Timer has not been enabled, 
see if No Signal Power Off (MENU/123  MENU  System  Eco Solution  
No Signal Power Off) or Auto Power Off (MENU/123  MENU  System  Eco 
Solution  Auto Power Off) has been enabled and disable them.
Problems Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the 
screen turns on.
If you are having problems powering on your Samsung television, there are a 
number of things to check before calling the service department. Confirm that the 
TV's power cord is connected correctly at both ends and that the remote control 
is operating normally. Make sure that the antenna cable or cable TV cable is firmly 
connected. If you have a cable or satellite box, confirm that it is plugged in and 
turned on.
Unable to find a 
Channel
If your TV is not connected to a cable or satellite box, run Setup (MENU/123  
MENU  System  Setup) or Auto Program (Broadcasting  Auto Program). 
						

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The problemTry this!
The TV image does 
not look as good as it 
did in the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use 
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a 
channel that is broadcasting true HD content.
 ●Cable/Satellite Subscribers: Try HD channels from the channel lineup.
 ●Air/Cable Antenna Connection: Try HD channels after running the Auto Program 
function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is 
distorted.
The compression of video content may cause picture distortions, especially in fast 
moving pictures from sports programs and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue 
with the TV.
Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and 
digital channels.
The color is wrong or 
missing.
If you’re using a Component connection, make sure that the Component cables are 
connected to the correct jacks. Incorrect or loose connections may cause color 
problems or a blank screen.
The color is poor 
or the picture is not 
bright enough.
Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, 
and Color settings.
See if Energy Saving (MENU/123  MENU  System  Eco Solution  Energy 
Saving) has been enabled.
Try resetting the picture. (Picture  Picture Reset)
There is a dotted line 
on the edge of the 
screen.
Change Picture Size to 16:9.
The picture is black 
and white.
If you are using AV composite input, connect the video cable (yellow) to the One 
Connect's green component jack.
 "If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact 
Samsung’s Call Center for assistance.
 "If the test picture is displayed properly, there may be a problem with an external device. Please check the 
connections.
 "If the problem persists, check the signal strength or refer to the external device’s user manual. 
						

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I Can't Hear the Sound Clearly
Testing the sound
MENU/123  MENU  Support  Self Diagnosis  Sound Test Try Now
If the TV plays the Sound Test melody without distortion, there may be a problem with an external 
device or the broadcast signal's strength.
The problemTry this!
There is no sound or 
the sound is too low at 
maximum volume.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, 
etc.) connected to your TV.
The picture is good but 
there is no sound.
Set MENU/123  MENU  Sound  Speaker Settings  Speaker Select to TV 
Speaker.
If you are using an external device, check the device’s audio output option. (For 
example, you may need to change your cable box’s audio option to HDMI if the 
box connected to your TV is using an HDMI cable.)
To listen to computer sound, connect an external speaker to the computer’s 
audio output connector.
If your TV has a headphone jack, make sure there is nothing plugged into it.
Reboot the connected device by disconnecting and then reconnecting the 
device’s power cable.
The speakers are making 
an odd sound.
Make sure that the audio cable is connected to the correct audio output 
connector on the external device.
For antenna or cable connections, check the signal information. A low signal 
level may cause sound distortions.
Run Sound Test (MENU/123  MENU  Support  Self Diagnosis  Sound 
Test).