Samsung Television JS9500 User Manual

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I Can't See 3D Images Clearly
Testing 3D picture quality
MENU/123  MENU  Support  Self Diagnosis  3D Picture Test
 "This function is not available on certain models in specific geographical areas.
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact 
Samsung’s Call Center for assistance.
The problemTry this!
The 3D glasses are not 
working correctly.
Make sure the glasses are powered on.
The 3D feature may not work properly if there is another 3D product or an 
electronic device running nearby.
If there is a problem, keep other electronic devices as far away as possible from 
the 3D Active Glasses.
I can't see 3D images 
clearly.
The ideal viewing distance is three times or more the height of the screen.
We also recommend watching 3D content with your eyes level with the screen.
The batteries in the 3D 
glasses are discharged.
Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on, 
the battery lifespan is shortened.
 "To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.
There Is a Problem with the Broadcast
The problemTry this!
The TV is not receiving 
all channels.
 ●Confirm that the coaxial cable is securely connected to the TV. 
 ●Run Setup (MENU/123  MENU  System  Setup) or Auto Program 
(MENU/123  MENU  Broadcasting  Auto Program).
 ●If you are using an antenna, verify it is positioned correctly and all the 
connections are secure.
There are no captions 
with digital channels.
Go to Caption (MENU/123  MENU  System  Accessibility  Caption) and 
change the Caption Mode.
Some channels may not have caption data.
The picture is distorted.
The compression of the video content may cause picture distortions. This is 
especially true with fast moving pictures from sports programs and action 
movies.
A weak signal can cause picture distortions. This is not a problem with the TV. 
						

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My Computer Won't Connect
The problemTry this!
The "Mode Not 
Supported" message 
appears.
Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but 
there is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required.
The TV Won't Connect to the Internet
The problemTry this!
The wireless network 
connection failed.Confirm your wireless modem/router is on and connected to the Internet.
The software update 
over the Internet has 
failed.
Check the network connection status (MENU/123  MENU  Network  
Network Status).
If the TV is not connected to a network, connect to a network.
The upgrade stops if you already have the latest software version.
The Schedule Recording/Timeshift Function Isn't 
Working
 "This function is not available in the U.S.A. and Canada.
The problemTry this!
Schedule Recording cannot 
be used.
Check if there is a USB device connected to the TV.
Recording will automatically stop if the signal becomes too weak. The 
Timeshift function will not work if there isn't enough storage space on the 
USB device. 
						

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Anynet+ (HDMI-CEC) Isn't Working
The problemTry this!
Anynet+ does not 
work.
Confirm that the device is an Anynet+ device. The Anynet+ system supports 
Anynet+ devices only.
Check if the power cord of the Anynet+ device is properly connected.
Check the cable connections of the Anynet+ device.
Go to Anynet+ (HDMI-CEC) (MENU/123  MENU  System  Anynet+ (HDMI-
CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.
Check whether the TV remote control is in TV mode.
Check whether the remote control is Anynet+ compatible.
Anynet+ may not function when some other functions are active, including Channel 
Search, Smart Hub, Initial Setup, etc.
If you have disconnected and then reconnected the HDMI cable, scan for devices 
again or turn your TV off and on.
I want to start 
Anynet+.
Check if the Anynet+ device is properly connected to the TV, and then select the 
Anynet+ (HDMI-CEC) (MENU/123  MENU  System  Anynet+ (HDMI-CEC)) 
menu to see if Anynet+ (HDMI-CEC) is set to On.
I want to exit Anynet+.Select View TV from the Anynet+ menu.
Select a non-Anynet+ device from the Source list.
The message 
"Connecting to 
Anynet+ device..." 
or "Disconnecting 
from Anynet+ device" 
appears on the screen.
You cannot use the remote control when you are configuring Anynet+ or switching 
to a viewing mode. Use the remote control after the TV has completed the Anynet+ 
configuration or has switched to a viewing mode.
The Anynet+ device 
won't play.You cannot use the play function when Setup is in progress.
The connected device 
is not displayed.
Check whether the device supports Anynet+.
Check whether the HDMI cable is properly connected.
Go to Anynet+ (HDMI-CEC) (MENU/123  MENU  System  Anynet+ (HDMI-
CEC)) and see if Anynet+ (HDMI-CEC) has been set to On.
Scan for Anynet+ devices again.
Anynet+ devices must be connected to the TV using an HDMI cable. Make sure the 
device is connected to your TV with an HDMI cable. Some HDMI cables may not 
support Anynet+.
If the connection is terminated because there has been a power failure or the HDMI 
cable has been disconnected, please scan for the device again.
The TV audio is not 
being played through 
the receiver.
Connect an optical cable to the TV and the receiver.
ARC enables the TV to output digital sound via the HDMI (ARC) port.
However, ARC is only available when the TV is connected to an audio receiver that 
supports ARC. 
						

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I Have Trouble Launching/Using Apps
The problemTry this!
I launched an app, 
but it's in English. 
How can I change the 
language?
Languages supported by the app may be different from the user interface language. 
The ability to change the language depends on the service provider.
My application is not 
working.
Check with the service provider.
Refer to the Help section on the application service provider's website.
My File Won't Play
The problemTry this!
Some files can't be 
played.
This problem may occur with high-bitrate files. Most files can be played back, but 
you might experience problems with high-bitrate files.
I Want to Reset the TV
ResetPathDescription
Reset Settings
MENU/123  MENU 
 Support  Self 
Diagnosis  Reset
Reset Picture, Sound, Channel, Smart Hub, and all other 
settings, except for the network settings, to the default 
settings.
Resetting Smart 
Hub
MENU/123  MENU 
 Smart Hub  Reset 
Smart Hub
Resets all Smart Hub settings to their factory defaults and 
deletes all information related to Samsung accounts, linked 
service accounts, Smart Hub service agreements, and 
Smart Hub applications. 
						

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Other Issues
The problemTry this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat. 
The heat from the panel is dissipated through internal vents running along the 
top of the TV. The bottom, however, may feel hot to the touch after extended 
use. Children watching TV need constant adult supervision to prevent them from 
touching the TV. This heat, however, is not a defect and does not affect the TV's 
functionality.
The picture won’t 
display in full screen.
HD channels will have black bars on either side of the screen when displaying 
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch 
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full 
screen.
The "Mode Not 
Supported" message 
appears.
The output resolution of the attached device is not supported by the TV. Check 
the TV's supported resolutions and adjust the external device’s output resolution 
accordingly.
The Captions item in the 
TV menu is grayed out.
You cannot select the Caption menu if you have selected a source connected to 
the TV via HDMI or Component. To view captions, turn on the external device's 
caption function.
The TV smells of plastic.This smell is normal and will dissipate over time.
The Signal Information 
option under Self 
Diagnosis isn't activated.
Verify that the current channel is a digital channel.
The Signal Information is only available for digital channels. 
The TV is tilted to the 
side.Remove the base stand from the TV and reassemble it. 
						

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The problemTry this!
The Broadcasting option 
has been deactivated.
Broadcasting is only available when the Source is set to TV.
The Broadcasting menu cannot be accessed while you watch TV using a cable 
box or satellite receiver.
The Broadcasting menu cannot be accessed while a recording is in progress or 
the Timeshift function is running.
The settings are lost 
after 5 minutes or every 
time the TV is turned off.
If the Use Mode is set to Store Demo, the TV's audio and video settings are 
automatically reset every 5 minutes.
Change the Use Mode (MENU/123  MENU  Support  Use Mode) to Home 
Use.
There is an intermittent 
loss of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting 
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles 
on the TV's bezel.This is part of the product’s design and is not a defect.
The PIP menu is not 
available.
PIP functionality is only available when you are viewing video from an HDMI or 
Component source on the main screen.
A POP (TV’s internal 
banner ad) appears on 
the screen.
Change the Use Mode (MENU/123  MENU  Support  Use Mode) to Home 
Use.
The TV is making a 
popping noise.
The expansion and contraction of the TV's outer casing may cause a popping 
noise. This does not indicate a product malfunction. The TV is safe to use.
The TV is making a 
humming noise.
Your TV utilizes high-speed switching circuits and high levels of electrical 
current. Depending on the TV's brightness level, the TV may seem slightly 
noisier than a conventional TV.
Your TV has undergone strict quality control procedures that meet our 
demanding performance and reliability requirements.
Some noise coming from the TV is considered normal and is not an acceptable 
cause for an exchange or refund. 
						

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Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
 "Recording is not supported in the U.S.A and Canada.
 ●To set up a Schedule Recording, you must first set the TV's clock. Set the Clock (MENU/123  
MENU  System  Time  Clock).
 ●You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
 ●Recordings are DRM-protected and therefore cannot be played back on a computer or on a 
different TV. In addition, these files cannot be played back on your TV if its video circuit has 
been replaced.
 ●A USB hard drive with a speed of 5,400rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 ●USB memory sticks are not supported.
 ●The total recording capacity may differ with the amount of available hard drive space and the 
recording quality level.
 ●Schedule Recording requires at least 100MB of free space on the USB storage device. Recording 
will stop if the available storage space falls below 50MB while recording is in progress.
 ●If the available storage space falls below 500MB while both the Schedule Recording and 
Timeshift functions are in progress, only the recording will stop.
 ●The maximum recording time is 720 minutes.
 ●Videos are is played according to the TV settings.
 ●If the input signal is changed while recording is in progress, the screen will go blank until the 
change is made. In this case, recording will resume, but  will not be available.
 ●When using the Record or Schedule Recording function, the actual recording may start a second 
or two later than the specified time.
 ●If the Schedule Recording function is operating while a recording is being made on an HDMI-
CEC external device, the priority is given to the Schedule Recording.
 ●Connecting a recording device to the TV automatically deletes abnormally saved recording files.
 ●If the Off Timer or Auto Power Off has been set, the TV will override these settings, continue to 
record, and turn off after the recording has ended.
Precautions and Notes
You can get instructions and information that you should read before using various functions. 
Read instructions and information, and look for the definitions of terms. 
						

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Before using the timeshift function
 "Timeshift is not supported in the U.S.A and Canada.
 ●A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB 
hard drives are not supported.
 ●USB memory sticks or flash drives are not supported.
 ●The total recording capacity may differ with the amount of available hard drive space and the 
recording quality level.
 ●If the available storage space falls below 500MB while both the Schedule Recording and 
Timeshift functions are in progress, only the recording will stop.
 ●The maximum amount of time available for the Timeshift function is 90 minutes.
 ●The Timeshift function is not available for locked channels.
 ●Time-shifted videos are is played according to the TV settings.
 ●The Timeshift function may be terminated automatically once it reaches its maximum capacity.
 ●The Timeshift function requires at least 1.5GB of free space available on the USB storage device. 
						

							142143
Read Before Using 3D Mode
 "This function is not available on certain models in specific geographical areas.
3D precautions
 [Warning
 ●When viewing a 3D video under a fluorescent lamp (50 Hz – 60 Hz) or 3-wavelength lamp, you 
may notice a small amount of screen flickering.
 "If this symptom occurs, dim or turn off the light.
 ●Switching the input mode while watching a 3D movie may disable the 3D function on the TV.
 "If this symptom occurs, the 3D glasses may automatically turn off.
 ●If you lie on your side while watching TV with 3D active glasses, the picture may appear dark or 
may not be visible. The actual 3D effect may be experienced differently depending on the viewer. 
The 3D effect may not be visible if the visual ability of your left eye differs greatly from the 
visual ability of your right eye.
 ●If a part of the 3D glasses or lenses is defective or damaged, it cannot be repaired and the 
glasses should be replaced. If the glasses stop working within the warranty period, the glasses 
can be repaired or replaced for free. If the glasses have been damaged due to the fault of the 
customer or the warranty period has expired, a new pair of glasses will have to be purchased.
 ●If the eye sight in one of your eyes differs greatly from the eye sight in the other eye, you may 
perceive 3D effects to a lesser degree than other persons or may not perceive 3D effects at all.
 ●Ensure you are within the working distance of the glasses when you view a 3D video.
 "The images may not be viewable in 3D if you move outside of the working distance for 3 seconds.
 "If the 3D glasses are moved outside of their working distance, the signal from the TV will disconnect 
and the glasses’ 3D function will turn off after several seconds. When this happens, the red LED will 
turn on for 3 seconds.
 ●The 3D glasses may not work properly due to interference from other 3D products or electronic 
devices that operate on the 2.4 GHz frequency such as a microwave oven or Internet AP. If 
the 3D function malfunctions due to interference, please move all other electronic or wireless 
communication devices as far away from the glasses and the TV as possible.
 ●The vividness of the image may appear degraded if you view 3D video in a place that is exposed 
to direct sunlight or illumination.
 ●The 3D glasses may malfunction if there is an electric field or metallic object such as a steel 
plate nearby. Keep the glasses as far away as possible from electric fields and metallic objects.
 ●With SSG-3570 model glasses, the glasses may power off if you remain stationary while viewing 
3D video for an extended period of time.
 ●With SSG-3570 model glasses, if the 3D glasses do not function immediately after you put them 
on when the TV is in 3D mode, take them off and then put them back on. 
						

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 [Caution
IMPORTANT HEALTH AND SAFETY INFORMATION FOR 3D VIEWING. READ THE FOLLOWING 
CAUTIONS BEFORE YOU OR YOUR CHILD USE THE 3D FUNCTION.
 ●Adults should frequently check on children who are using the 3D function. If there are any 
complaints of tired eyes, headaches, dizziness, or nausea, stop the child from viewing the 3D TV 
and ensure that they rest.
 ●Do not use the 3D glasses for other purposes such as general wear, sunglasses, protective 
goggles, etc.
 ●Some viewers may experience discomfort such as dizziness, nausea, and headaches while 
viewing 3D TV. If you experience any of these symptoms, stop viewing the 3D TV, remove the 
3D glasses, and rest for awhile.
 ●Watching 3D pictures for an extended period of time may cause eye strain. If you experience any 
eye strain, stop viewing the 3D TV, remove the 3D glasses, and rest for awhile.
 ●Do not use the 3D function or 3D glasses while walking or moving around. Using the 3D function 
or 3D Active Glasses while moving around may result in injury from running into objects, 
tripping, and/or falling.
 ●Do not sleep with the 3D glasses on. You can damage or break the temples.
 ●The temples on your 3D glasses are not foldable. Forcing the temples to fold will damage the 3D 
glasses.
 ●With SSG-3570 model glasses, do not shake your 3D glasses repeatedly. Shaking the glasses 
will power them on and can cause the battery to discharge faster than it would normally.
 ●With SSG-5100GB and SSG-5150GB models glasses, there is a danger of explosion if you 
replace the battery with the wrong type of battery.
 ●With SSG-5100GB and SSG-5150GB models glasses, make sure to replace the battery with the 
same type of battery.