Samsung Svmi 8 Complete Integrated Voice Processing General Description Manual

							Warning:Before using this feature, make sure that you are not violating any state or federal laws. Some states
require that the recorded party be notified. STA is not responsible for any illegal use of this feature.  
Call Back Request MessagesMessages left by and for subscribers may be flagged as Call Back Requested. The
caller can enter a specific number that will allow the subscriber to return the call by pressing one key.
Date and Time StampEach message you receive will be stamped with the time and date of its arrival. This infor-
mation may be played to the subscriber before each message or may be played only on demand. Each individual
subscriber may set this option.
Delivery ImperativeWhen a message is designated as Delivery Imperative, the SVMi-8 will take extra steps to
deliver it. The recipients pager will be called and then each of his stored telephone numbers will be tried.
Direct Messaging / Quick MemoThis feature makes it easier to leave messages for others in the office. It allows
the user to access mailboxes without dialing the extension number first. Easily leave a message for anyone that has a
mailbox.
Distribution ListsLists of mailboxes may be set up and given a simple numeric identity. Subscribers may use these
lists to easily leave or transfer messages into multiple mailboxes simultaneously. This list can include any number of
subscriber mailboxes and other lists. SVMi-8 does not limit the number of lists that a subscriber can access. When a
message is sent to a list, each mailbox on the list receives a copy. SVMi-8s unique message management facilities
make the process of distributing a copy to each mailbox on the list immediate, even for very large lists. 
Extended PromptingWith Extended Prompting set active, SVMi-8 offers all prompts for the menu the subscriber
has accessed. When Extended Prompting is not set active, SVMi-8 offers only the name of the menu the subscriber
is accessing and the prompt… For additional options, press 0.
External Number NotificationWhen you have messages in your mailbox, you may be alerted at your cell phone,
home phone or any other phone. The SVMi-8 will make 3 attempts to contact you. If it encounters a busy signal it
will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.
External Pager NotificationWhen you have messages in your mailbox you may be notified via your pager. The dis-
play on your pager will show your mailbox number. The SVMi-8 will make 3 attempts to contact you. If it encounters
a busy signal it will try again in 5 minutes, if it encounters a no answer it will try again in 15 minutes.
Future DeliveryWhen a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other
message for another subscriber, a future delivery date may be specified. This is particularly useful if you use the
reminder feature as a virtual to do list. Delivery Scheduling options are: for a number of hours, 1 to 9, for the end
of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday
through Sunday or for a specific date, for hour and minute. Also for any message not yet delivered, a subscriber can
review, modify and discard future delivery messages sent, but not yet delivered.
Group and Sort Messages Prior to PlayA subscriber can group for playback either new or saved messages at
logon time. Grouping categories are, Urgent, Callback Request, Reminders, Messages from a Specific Sender or
Private Messages.
Individual Mailbox GreetingEach mailbox has its own associated individual greeting recorded in the mailbox
owner’s voice. This may be changed as frequently as you desire. 
Individual Mailbox NameEach mailbox has its own associated individual name recorded in the mailbox owners
voice.
Software Features
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							Individual Mailbox PasswordEach mailbox has its own associated individual password selected by the user or
system administrator. This provides some security and prevents unauthorized access. The password may be up to 8
digits long.
Individually Defined Mailboxes and ExtensionsExtensions and Mailboxes are separate and independent system
resources. A mailbox does not have to be defined in terms of an extension, or an extension in terms of a mailbox, in
order for the SVMi-8 to associate them. A subscribers mailbox number need not match the subscribers extension
number. A subscriber can have multiple extensions within the system. Each extension can be directed to the sub-
scribers mailbox for taking messages, as in the case of departmental messaging. An extension may also be directed
to a different mailbox at different times of the day or days of the week, as in departments with rotating staffs.
Maximum Number of MessagesThe maximum number of messages a mailbox will hold is 9,999. The maximum
number of messages can be set for each mailbox.
Message Address VerificationAfter entering the mailbox number to which a message is being sent, the SVMi-8
echoes the name of the recipient, confirming the message is going to the intended subscriber. The address verifica-
tion is also played when the subscriber forwards an existing message.
Message CounterWhenever you access your mailbox, you are told the number of new and old messages. You may
selectively listen to the new or the old messages. 
Message DeleteWhen a message has been heard, you may delete it. 
Message Delivery OptionsAt anytime prior to sending a message, a subscriber can assign any or all of the follow-
ing delivery options to a message, Urgent Priority, Return Receipt / Certified, Callback Request, Private or Reply
Required.
Message Fast ForwardWhen listening to a message you may fast-forward 5 seconds. This is useful if you are
looking for a specific piece of information like a phone number.
Message Forward With AppendMessages received in your mailbox may be forwarded to other mailboxes or lists
on the system. A message may be forwarded to another subscriber, or distribution list by entering a destination
mailbox. The subscriber may record an introductory comment if desired. The message header is modified to reflect
the forwarding party and time. Forwarding multiple copies allows the subscriber to record introductions for each
destination mailbox. Forwarded messages may be re-forwarded, with additional introductions, using the same pro-
cedure.
Message Length ControlsMaximum message length can be set for each mailbox. The maximum message length is
166 minutes; however, SVMi-8 ships with the maximum message length set at 16 minutes.
Message PauseAt any time while listening to your voice mail messages, you can pause the playback. 
Message Play OrderEach mailbox may be set up to play messages in order of oldest first (FIFO) or newest first
(LIFO).
Message ReplayMessages may be replayed as many times as you like.
Message ReplyWhen listening to your voice mail messages you may press one key to automatically leave a mes-
sage for the person who left you a message, this call return feature may always be used for internal calls, and also
outside calls if Caller ID is received, and the feature is allowed by the system administrator. A subscriber may reply to
a message sent by a public caller. If the public caller requested a return call, SVMi-8 will play the message envelope
and announce, Callback Requested. This means the public caller entered his telephone number into the mailbox with
touch-tone at the time he left the message. 
Software Features
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							Message Retention Time by SubscriberThe length of time messages are stored prior to automatic purging may be
set for each mailbox. Retention Time can be set from 1 to 9,999 days. Retention Time applies to both new and saved
messages. Each time a message is saved, the Retention Time is reset. Only messages that have not been accessed
are automatically deleted.
Message RetrieveAny sent message may be canceled before the recipient has received it. Any message that has
been sent but not listened to by the recipient may be retrieved (pulled back) into the senders mailbox. If the mes-
sage was independently sent to several subscribers, each copy may be retrieved separately.
A message sent to a distribution list may be retrieved up to the time it is first played by any member of the list.
Retrieving a message from a distribution list pulls it back from all list members. It may then be edited, updated, re-
recorded, deleted, or sent to a different destination. This capability is particularly useful if the sender incorrectly
addresses one copy of a message to several subscribers or if a change in events makes the message no longer rele-
vant.
Message RewindWhen listening to a message you may rewind 5 seconds. This is useful if you are looking for a
specific piece of information like a phone number.
Message SaveYou may save any message. Once saved it will remain as a saved message until it is deleted.
Message SendFrom within your mailbox you may send a message to any other mailbox owner on the system. This
makes it easy for any employee who is out of the office to send a message to another internal user. 
Message ScanMessage Scan allows a user who is retrieving their messages to scan through them. The first few
seconds of each message will be played. This makes it easy to find a specific message.  
Message SkipWhen listening to new messages, if you a searching for a specific one you can skip over new mes-
sages. This saves the message as a new message. Its like picking one thing out of your in-basket without disturbing
all the others.
Message UndeleteAt some time, everyone discards a message, and immediately wishes they had kept it. The
undelete feature of the SVMi-8 will allow you to retrieve messages that have been deleted.
Message Waiting Light IndicationAn indication on your keyset tells you when you have new messages. Pressing
this one button will connect with your voice mail. Additionally, if you have a display keyset, the display will show you
the current new message status.  
Multiple Subscriber MailboxesMultiple subscribers may simultaneously logon to the same mailbox and access
messages. All mailbox functions are available to each subscriber. Message playback is distributed. The first sub-
scriber logged on will hear the first message. The second subscriber will first hear the second message, and can
access the first message after subscriber 1 is finished. The mailbox continues to be available to receive new mes-
sages, regardless of the number of subscribers logged on.
Name AddressingThis feature allows a subscriber to address messages to other subscribers by name instead of by
mailbox number, eliminating the need to look up numbers or carry personal directories while traveling.
New / Old SelectionWhen you access your mailbox you may choose to listen to either new or old messages. This
makes it easier to find specific information contained in an old message without having to listen to all the new mes-
sages first.
Software Features
3.13 
						

							Message Alert Notification ScheduleThe Weekly Notification Schedule tells SVMi-8 the days of the week, and the
hours of the day, that a subscriber wants to be notified of new messages at an alternate phone number. This
Schedule may be set by the Administrator or the Subscriber. 
One Touch AccessThe SVMi-8 Voice Mail can be accessed to check messages or perform administration simply
by pressing one button on your keyset.
Pager Notification ScheduleThe Weekly Notification Schedule tells SVMi-8 the days of the week, and the hours of
the day, that a subscriber wants to be notified of new messages via his pager. This Schedule may be set by the
Administrator or the Subscriber.
Personal Customized OptionsEach subscriber may have different personal options played to the caller. For exam-
ple, the caller may wait while the subscriber is paged or the caller may hold until the subscriber is available to take
the call. These options must be enabled by the system administrator.     
Personal Mailbox AdministrationYou may change settings for your mailbox any time you like. Personalize the
greeting that callers will hear, your name, password and notification options.
Private (Confidential) MessagesA message can be marked Private. A private message can not be forwarded to
another subscriber. If the recipient of the private message attempts to forward the message he is informed that the
message is private and may not be forwarded.
Quick MemoSee Direct Messaging
ReminderSee Self Memo
Reply RequiredA message marked for delivery as Reply Required cannot be saved or deleted until the recipient
performs a voice reply to the message.
Retrieve Public CallerWhen a subscriber logs on they are notified if a caller is holding, and the SVMi-8 offers to
transfer the caller to the subscribers designated location. If the caller is identified SVMi-8 will speak the callers
name. When the subscriber elects to speak with the caller, he simply presses 1 and hangs up. If the subscriber elects
not to speak with the caller, SVMi-8 immediately plays the subscribers mailbox greeting. 
Return Receipt (Certified Messages)A subscriber may request to be notified when the recipient listens to a mes-
sage. After the message has been delivered and played back by the recipient, a confirmation receipt is placed in the
new message queue of the senders mailbox, it contains the date and time that the message was played. 
Self Memo / Reminder   Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available
wherever there is a phone, and can be set for immediate or future delivery. This makes them useful for keeping track
of your entire workload to schedule or serve as reminders for meetings. 
Self Memo / Reminder CategoriesIf allowed by the system administrator a subscriber may designate the
reminders they create as either a Commitment, Follow Up or Task. The individual meaning of these labels may vary
from person to person, their intent is to provide a way of separating reminders into different categories. These cate-
gories can be reviewed in the subscriber Workload Manager  
Speed Control   The SVMi-8 supports two message playback speeds. This allows you to hear the message in a con-
venient manner. You can press 99 during message playback to toggle between two speeds.
Software Features
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							Subscriber Workload ManagerThis allows a subscriber to group reminders by a Commitment, Follow Up or Task
in order to better organize the workload.
Until… SchedulingThe Until… Scheduling method is an easy way to schedule the termination of an SVMi-8 serv-
ice relative to the time the service is set active. Most of the services in the SVMi-8 give subscribers greater control
over their communications by providing Until… Scheduling. The subscriber just sets a time for the service to termi-
nate, concurrent with activating it, and does not have to worry about remembering to deactivate the service in the
future. The Until… Scheduling options are, a number of hours, 1 to 9, the end of the current business day, the
beginning of the next business day, a day of the coming week, Monday through Sunday, a specific date, hour and
minute, or until further notice.
Urgent MessagesMessages left by and for subscribers may be flagged as Urgent. Urgent messages are played first
and notification may be configured to only alert you for these urgent messages.
Volume ControlThe SVMi-8 supports two message playback volumes. This allows you to hear the message in a
convenient manner. You can press 77 during message playback to toggle between two volume levels.
Software Features
3.15 
						

							ADMINISTRATION FEATURES
Activity DisplayWhile the SVMi-8 system is running, a connected administration terminal will show useful statis-
tics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages
and space available.  
Administrators MailboxThe designated system administrator can perform many routine activities from their mail-
box by using the System Administration Special Menu. These activities include adding and removing mailboxes,
changing prompts and switching modes of operation.
Auto Delete SubscribersUnused subscribers are automatically deleted after a programmable period of disuse. This
prevents unauthorized users from High-Jacking unused mailboxes.  
Automatic SetupWhen the SVMi-8 is first installed a range of mailboxes matching the system’s database is creat-
ed. This reduces set up time.
Back Up And RestoreThe customer database can be saved and restored at a later date. This is useful in a number
of maintenance scenarios. Additional hardware is necessary to accomplish this.
Default OperationThe SVMi-8 is designed to be in operation as soon as it is installed.
Password SecurityAll administration is under password control to prevent unauthorized access.
Programming - On Site Or RemoteMany of the commonly accessed programming options are accessible from a
touch tone telephone. This makes routine administration easy and convenient.
Subscriber DatabaseA database of subscribers can be viewed at the administration terminal.
System ReportsMany useful system reports are available from the administration terminal. These may aid in traffic
studies, or detecting misuse.   
Voice Prompted ProgrammingFrom any touch-tone phone in the world an administrator can record custom
prompts and add or delete mailboxes. 
Voice StudioAn included voice studio lets you re-record any prompt in the system and even edit it for better
sound.
Software Features
3.16 
						

							Audiotext Features
AudiotextYou may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext
allows you to provide information only without giving the option to record a message. An example of this might be
directions or movie times. This full featured system allows multiple announcements to be played in sequence with
variable options depending on the caller or time of day.    
Audiotext LibrarianAn Audiotex Librarian manages the announcements that together form its library. Its purpose is
to make sure that the announcements are not outdated and that the caller receives the appropriate announcement. 
Automatic Announcement DeleteTime sensitive Announcements can be automatically deleted from an audiotex
library. An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays. The days automatic
delete counter is reset to 0 days each time the Announcement plays. The plays automatic delete counter is not
reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of
the days counter.
Announcement ReplayEach Announcement can be configured with an easy replay digit. A caller may be offered the
option to replay an Announcement by pressing the replay digit. Replaying an Announcement does not affect the
automatic delete counters process.
VoiceForm Questionnaire ( Q & A) Features
This feature allows the SVMi-8 to be used to conduct surveys or collect a response to a pre-programmed question-
naire, answers are collated and may be placed in a specific mailbox(s), or the answers may be split into many differ-
ent mailboxes.   
VoiceFormis an information collection and distribution facility, which allows an organization to gather specific infor-
mation efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses
from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a
VoiceForm. The responses generated during a dialogue are collected into one or more messages and delivered to
designated transcription mailboxes. The SVMi-8  manages these messages in the same manner as any other voice
message. Designated recipients of these messages may review, save, and forward them with comments using the
complete range of voicemail features. Because VoiceForm Questionnaire is an integral part of the SVMi-8s software,
callers engaged in a VoiceForm dialogue may be routed to any and all system resources.
Playback Header PromptEach response recorded by a caller in a VoiceForm session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription of caller responses by
providing reference markers within the callers total response. With playback headers, when a caller skips a question,
the transcriber does not lose his place within the composite VoiceForm message.
Multiple Response DestinationsCaller responses during a VoiceForm session can be routed to multiple mailboxes.
Any part of a callers response may be distributed among several mailboxes. For example, a VoiceForm session
might be designed to process customer orders. Portions of the callers responses could be sent to an accounting
mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite
the order.
Team TranscriptionSVMi-8 allows simultaneous multiple user access to VoiceForm messages in a Transcription
Mailbox. When multiple access occurs, SVMi-8 assigns the user the next new message so that there is no duplica-
tion of transcription.
Software Features
3.17 
						

							Unlimited QuestionsThe maximum number of questions - Voice Queries - possible in a single VoiceForm session
is not bound by architectural constraints. Voice Queries can be linked to form extended VoiceForm transactions. 
Software Features
3.18