Samsung Svmi 8 Complete Integrated Voice Processing General Description Manual

							GENERAL DESCRIPTION
SVMi-8
Complete Integrated Voice Processing
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.
Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS
AMERICA,  2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICA-
TIONS AMERICA disclaims all the liabilities for damages arising from the erroneus interpretation or use of informa-
tion presented in this guide. 
						

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components of equipment as engineering and manufacturing may warrant.
Copyright © 2002
Samsung Telecommunications America
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							Table of Contents
System Overview
The SVMi-8 System1.1
Auto Attendant1.1
Voice Mail1.1
System Capacities1.2
Hardware Description
SBC (SVM Motherboard) 2.1
VPM Connectors2.2
Memory2.3
Memory (Alternate)2.3
Voice Processing Module (VPM) 2.4
Software Features
Feature List3.1
!System Features 3.1
!Auto Attendant Features 3.1
!Access Manager3.2
!Voice Mail Features3.2
!Administration Features 3.4
!Audiotext Features3.4
!VoiceForm Questionaire (Q&A) Features 3.4
Feature Description3.5
!System Features 3.5
!Auto Attendant Features 3.6
!Access Manager3.7
!Voice Mail Features 3.10
!Administration Features 3.16
!Audiotext Features3.17
!VoiceForm Questionaire (Q&A) Features 3.17
1
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3 
						

							1
System Overview
The SVMi-8 System
The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the
DCS, iDCS 500 and DCS 50si. It is designed to meet the demands of the sophisti-
cated voice mail user without sacrificing simplicity.
The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or
both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily
upgraded to handle up to 8 calls simultaneously.
No external line or power connections are necessary, these are accomplished
directly through the phone system.
At the time of this writing the memory capacity is about 100 hours, although as
time goes on, improvements in technology will allow for changes in storage time. 
The SVMi-8s  modular design allows it to be expanded to add voice ports as need-
ed. Only one SVMi-8 card can be installed in a system, do not use other voice mail
system in combination with the SVMI-8. 
Auto Attendant
The SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller along
with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate
person or department.
The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a
pre recorded greeting, and offering the caller several possible dialing options including dialing another extension
number, transferring to an operator, accessing pre recorded information or connecting to voice mail.
Voice Mail
Voice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may be
routed directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord-
ing to various conditions (busy, no answer or all the time).
Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave a
message. 
The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Many
options are available to handle the message (see SVMi-8 user guide for more details).
1.1  
						

							System Capacities
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Maximum Ports 4 4 or 8
Maximum Storage Time 9999 days 0 - 9999 days
Maximum Subscribers About 1,000 Any number up to 99999999
Message Retention 9999 days 0 - 9999 days
Total Messages per Mailbox99990 - 9999 
Total Message Duration 600 seconds 0 - 9999 seconds
1.2
System Overview 
						

							2
Hardware Description
Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment
and operates as an integral part of it.  
The component parts of the SVMi-8 are as follows:
SBC (SVMi-8 MOTHERBOARD)
SBC stands for Single Board Computer and it is the main circuit card
that connects to the DCS 50si, DCS and iDCS 500 phone system. The
disk drive and voice processing modules connect to this card. 
On the front of the card there are two connectors. The use of these
connectors is optional and it is not necessary to have anything con-
nected in order for the SVMi-8 to run.
The Serial Interface 
This can be used to connect a modem or PC and provide local or
remote PC based administration. The connector is called SIO.
The Parallel Interface 
This is used for data transfer or database back up. The connector is
called PIO. The only purpose for this connector is for system file
transfer (Back-up and Restore). SVMi-8 is designed to back up and
restore data to an Iomega Zip drive. We recommend this method
because all the necessary drivers are pre-installed on the SVMi-8.
Reset Button 
The red button marked RST is the reset button. Pressing this will
immediately restart the SVMi-8 system. It will disconnect any calls in
progress. 
Pressing the RESET button during operation will disconnect all callers
and immediately restart the SVMi-8. This should only be used as
directed. Pressing this button when the system is performing Disk I/O could result in data loss or file corruption.  
Immediately after plugging in the SVMi-8 card and turning the phone system power switch ON, you MUST press this
button to initialize the SVMi-8.
This button should not be pressed if the SVMi-8 is actively processing calls.
2.1  
						

							Back Plane Connector   
This is the connector to the phone system.  
LED Indications
There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive
is being accessed, the one marked ACT shows the operating status of the card.
HDD Access LED   
The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the
Hard Disk access LED on your desk top PC.
Run Status LED
The Run Status LED shows the operating status of the card. The green indicates SVMi-8 is running normally, Any
other condition indicates a fault.
VPM CONNECTORS 
This is a proprietary connector for installing up to 2 voice processing modules. The connector towards the end of the
card (behind the serial port) has an additional shorter connector at 90 degrees to it. This connector can be used to
install a four port voice VPM or a fax VPM. The connector in the center of the card can only be used to install a 4
port voice VPM.
Hardware Description
2.2 
						

							MEMORY
This device is used for storing the main system program as well as all messages, and prompts.  The amount of stor-
age time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB).  
The memory unit consists of a Hard Disk. The current size of this memory is about 100 hours. The memory for the
SVMi-8 card is available only from SAMSUNG.
The Hard Disk Drive can be removed or replaced in the event of a problem or upgrade. It is held in place on the SBC
by 4 screws. 
The Hard Disk Drive is connected to the SBC with a ribbon cable. Note that the connector on the Hard Drive has 4
extra pins on the end of the connector. Do not use these pins.
MEMORY (ALTERNATE) 
The design of the memory interface allows for additional memory formats (Compact Flash) to be included in this
design. Contact STA for availability.
Hardware Description
2.3
MemoryMemory (Alternate)   
						

							VOICE PROCESSING MODULE (VPM)
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: The VPMs used in this product appear
very similar to the VPMs in our previous CADENCE 
product but they are not interchangeable. If the VPMs are
not labeled with the letters SEC they will not work in the 
SVMi-8 product.
The VPM is used to:
!Move the digital speech and fax information between 
the SVMi-8 system and the phone system
!Generate and detect DTMF
!Record and play back speech 
Without at least one VPM, the SVMi-8 will not work. Each
VPM has 4 channels. This means that for each VPM
installed, up to four simultaneous callers can be connected
to the SVMi-8.
The VPM is attached to the SBC by an edge connector.  Each
SVMi-8 comes equipped with one VPM, but it can be
removed or replaced in the event of a problem or upgrade.
The SVMi-8 card can accommodate 2 of these cards allowing up to 8 simultaneous callers. 
The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi-8
motherboard. When it is installed in the SVMi-8 card it increases the number of available ports from 4 to 8. The
SVMi-8 card can not be expanded beyond 8 ports.  
Types of VPM
There are two types of VPM. The 4 Voice and the 3 Voice + 1 Fax.
!4 Voice VPM (VPM)—4 Port Voice Processing Module
This add-on-card provides 4 channels of voice otherwise known as ports. It allows 4 simultaneous callers to
use the services of the SVMi-8. One or two of these cards may be added to the SVMi-8.
!3 Voice + 1 Fax VPM (VPM)—4 Port Voice Processing Module with 1 Port Fax Support
This add-on-card provides 4 channels of voice otherwise known as ports. It allows 4 simultaneous callers to
use the services of the SVMi-8. Any one of these ports can use the fax services of the SVMi-8 card. This mod-
ule must be located on the SVMi-8 motherboard in the position with the double connector located furthest from
the memory module. Only one of these cards can be added to the SVMi-8. 
Hardware Description
2.4