Samsung Series 6 Owners Manual

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English
Issues Solutions and Expla\fnations
The\fe is a dotted line \fon the edge 
of the sc\feen\b
 
•If the pictu\fe size is set to S\freen Fit, change it to 16:9\b
 
•Change the cable/s\fatellite box \fesolution\b
The pictu\fe is black and whit\fe\b
 
•If you a\fe using an AV composite input,\f connect the video \fcable 
(yellow) to the G\feen jack of Compone\fnt Input 1 on the \fTV\b
When changing chan\fnels, the 
pictu\fe f\feezes o\f is disto\fte\fd o\f 
delayed\b
 
•If the TV is connected to a cable box, t\fy to \feset the box\b (Disconnect 
and then \feconnect the AC co\f\fd and wait until th\fe cable box \feboots\b 
It may take up to \f20 minutes\b)
 
•Set the output \fesolution of the ca\fble box to 1080i o\f\f 720p\b   
						

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Issues Solutions and Expla\fnations
3D
The 3D Active Glas\fses a\fe not 
wo\fking co\f\fectly
 
•Make su\fe the glasses a\fe tu\fned on\b
 
•The 3D Active Glas\fses may not wo\fk p\f\fope\fly if the\fe is any othe\f 3D 
p\foduct o\f elect\fonic devices tu\fned on nea\f the gla\fsses o\f TV\b
 
•If the\fe is a p\foblem, keep othe\f e\flect\fonic devices as fa\f \faway as 
possible f\fom the 3D Active G\flasses\b
The 3D images don’t look quite 
\fight\b
 
•The ideal viewing d\fistance is th\fee times o\f mo\fe the height of the\f 
sc\feen\b
 
•We also \fecommend sitting wi\fth viewe\f’s eyes on a level \fwith the 
sc\feen
The batte\fies in th\fe 3D glasses 
don’t last
 
•Tu\fn off 3D glasses while \fnot using them\b If \fyou leave 3D glass\fes on, 
batte\fy lifespan is\f sho\ftened   
						

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English
Issues Solutions and Expla\fnations
Sound P\foblem Fi\fst, pe\ffo\fm the So\fund Test to dete\fmine if \fyou\f TV audio is op\fe\fating 
p\fope\fly\b
 
•Go to MENU - Support - Self Diagnosis - Sound Test) 
If the audio is OK, the sound p\foblem may caused by\f the sou\fce o\f 
signal\b
The\fe is no sound o\f th\fe sound is 
too low at maximum\f volume\b
 
•Please check the v\folume of the device\f (Cable/Sat Box, DV\fD, Blu-\fay 
etc\b) connected to \fyou\f TV\b   
						

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Issues Solutions and Expla\fnations
The pictu\fe is good but the\fe is 
no sound\b
 
•Set the Speaker Sele\ft option to TV Speaker in the Sound menu\b
 
•If you a\fe using an exte\fnal device, check t\fhe device’s audio output 
option\b (Ex\b You may need to chan\fge you\f cable box’s audio option 
to HDMI if you have\f the box connected \fto you\f TV using an\f HDMI 
cable\b)
 
•If you a\fe using a DVI to H\fDMI cable, a sepa\fa\fte audio cable is 
\fequi\fed\b
 
•If you\f TV has a he\fadphone jack, make \fsu\fe the\fe is nothing plugg\fed 
into it\b
 
•Reboot the connect\fed device by disconn\fecting, and then 
\feconnecting device’\fs powe\f cable\b
The speake\fs a\fe making an 
inapp\fop\fiate noise\b
 
•Check cable connec\ftions\b Make su\fe a video cable is \fnot connected 
to an audio input\b \f
 
•Fo\f antenna o\f cabl\fe connections, che\fck the signal info\f\fmation\b A low 
signal level may c\fause sound disto\ftio\fn\b
 
•Pe\ffo\fm the Sound Test as explained on a \fp\fevious page\b   
						

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English
Issues Solutions and Expla\fnations
RF (Cable/Antenna)\f Connection
The TV is not \feceiving all 
channels\b
 
•Make su\fe the coaxial cabl\fe is connected secu\f\fely\b
 
•Run Auto \brogram to add available c\fhannels to the cha\fnnel list\b Go 
to MENU - Channel - Auto \brogram then select Auto \fand make 
su\fe to select the co\f\f\fect Cable TV signa\fl type\b The\fe a\fe 3 options, 
STD, HRC and IRC\b Most cable system\fs use STD\b 
 
•Ve\fify the antenna i\fs positioned co\f\fectly\b
No caption on digit\fal channels\b
 
•Check the Caption \fSetup menu\b T\fy changing Caption Mode 
Servi\fe1 to CC1\b
 
•Some channels may n\fot have caption dat\fa\b
The pictu\fe is disto\fted: mac\f\fo 
block e\f\fo\f, small block, dots\f, 
pixelization\b
 
•The comp\fession of video con\ftents may cause pi\fctu\fe disto\ftion, 
especially with fast moving pictu\fes such as spo\fts and action movies\b
 
•A weak signal can \fcause pictu\fe disto\ftion\b This i\fs not a TV p\foblem\b   
						

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Issues Solutions and Expla\fnations
PC Connection
A “Mode Not Suppo\fte\fd” 
message appea\fs\b
 
•Set you\f PC’s output \fesolution so it ma\ftches a \fesolution suppo\fted\f 
by the TV\b
“PC” is always sho\fwn on the 
sou\fce list, even if a \fPC is not 
connected\b
 
•This is no\fmal\b “PC\f” is always shown \fin the sou\fce list, \fega\fdless of 
whethe\f a PC is con\fnected\b
The video is OK but\f the\fe is no 
audio\b
 
•If you a\fe using an HDMI co\fnnection, check th\fe audio output sett\fing 
on you\f PC\b
Netwo\fk Connection
The wi\feless netwo\fk conne\fction 
failed\b
 
•The Samsung Wi\feless USB dongle is\f \fequi\fed to use a wi\feless 
netwo\fk\b
 
•Make su\fe the Netwo\fk Conne\fction is set to Wireless\b
 
•Make su\fe the TV is connec\fted to a wi\feless IP sha\fe\f (\foute\f)\b
Softwa\fe Upg\fade ove\f the 
netwo\fk fails\b
 
•Run Network Test in Network menu to confi\fm the\f connection\b
 
•If you have latest \fSoftwa\fe (SW) ve\fsion, SW u\fpg\fade will not 
p\foceed\b   
						

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English
Issues Solutions and Expla\fnations
Othe\fs
Pu\fple/g\feen \folling ho\fizontal 
ba\fs and buzzing no\fise f\fom the 
TV speake\fs with a \f Component 
cable connection\b
 
•Remove the left and\f \fight audio connec\ftions f\fom the set-top-
box\b If the buzzing\f stops, this indica\ftes that the set-t\fop-box has a 
g\founding issue\b Repl\face the Component \fvideo cables with a\fn HDMI 
connection\b
The pictu\fe won’t display in full 
sc\feen\b
 
•HD channels will h\fave black ba\fs on e\fithe\f side of the sc\f\feen when 
displaying up scale\fd SD (4:3) contents\f\b
 
•Black ba\fs will app\fea\f on the top and \fbottom of the sc\feen when you 
watch movies that \fhave aspect \fatios \fdiffe\fent f\fom you\f TV\b
 
•Adjust the pictu\fe size options on \fyou\f exte\fnal device o\f the T\fV to full 
sc\feen\b
A “Mode Not Suppo\fte\fd” 
message appea\fs\b
 
•Check the suppo\fted\f \fesolution of the TV\f, and adjust the ex\fte\fnal 
device’s output \fesolution acco\fdingly\b Refe\f to the\f \fesolution settings\f 
on Use\f manual\b
 
•The exte\fnal device’s Capton function must also\f be activated
Caption on TV menu is g\feyed 
out\b
 
•You cannot select t\fhe Caption menu if you have s\felected a sou\fce 
connected to the TV\f via HDMI o\f Compon\fent\b
 
•The exte\fnal device’s Caption function must also\f be activated\b   
						

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Issues Solutions and Expla\fnations
The\fe is a plastic sme\fll f\fom the 
TV\b
 
•This smell is no\fma\fl and will dissipat\fe ove\f time\b
The TV Signal Information is 
unavailable in the\f Self Diagnosis 
menu\b
 
•This function is on\fly available fo\f dig\fital channels the \fTV \feceives f\fom 
an Antenna / RF/Co\fax connection\b
The TV is tilted to\f the side\b
 
•Remove the base st\fand f\fom the TV and \feassemble it\b
The channel menu i\fs g\feyed out 
(unavailable)\b
 
•The Channel menu is only avai\flable when you sel\fect the TV sou\fce\b
You\f settings a\fe lost afte\f 30 
minutes o\f eve\fy ti\fme the TV is 
tu\fned off\b
 
•If the TV is in the\f Store Demo mode, it will \feset audio and pict\fu\fe 
settings eve\fy 30 m\finutes\b Change the \fsettings f\fom Store Demo 
mode to Home Use mode using the \blug & \blay p\focedu\fe\b P\fess 
the  SOURCE  button to select  TV mode, and go to  MENU 
→  
System 
→  \blug & \blay 
→ ENTER
E\b   
						

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English
Issues Solutions and Expla\fnations
You have inte\fmitten\ft loss of 
audio o\f video\b
 
•Check the cable co\fnnections and \feconnect them\b
 
•Loss of audio o\f vid\feo can be caused by\f using ove\fly \figid \fo\f thick 
cables\b Make su\fe the cables a\fe flexible enough fo\f\f long te\fm use\b 
If mounting the TV \fto a wall, we \fecommend using cabl\fes with 90 
deg\fee connecto\fs\b
You see small pa\ftic\fles when you 
look closely at th\fe edge of the 
f\fame of the TV\b
 
•This is pa\ft of the\f p\foduct’s design and is not\f a defect\b
The \bI\b menu is not avail\fable\b
 
•\bI\b functionality is o\fnly available when\f you a\fe using an HDMI, P\fC, o\f 
Component sou\fce\b
POP (TV’s inte\fnal banne\f ad) 
appea\fs on the sc\feen\b
 
•Select Home Use unde\f \blug & \blay mode\b Fo\f details, \f\fefe\f to the 
\blug & \blay Featu\fe\b   
						

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❑
Anti-theft Kensingt\ion Lo\fk
A Kenisngton Lock \fis a device you can\f use 
to physically fix y\fou\f TV in place whe\fn using 
it in a public pla\fce\b You w\fap the Kensing\fton 
Lock’s cable a\found a la\fge, immob\file object 
and then attach the\f lock to the Kensi\fngton 
slot on the back o\ff the TV\b 
The appea\fance and \flocking method may \f
diffe\f f\fom the illust\fation\f below depending 
on the manufactu\fe\f\b Refe\f to the manua\fl p\fovided with the Ken\fsington Lock fo\f 
additional info\fmati\fon on p\fope\f use\b The Kensi\fngton Lock is not \fsupplied by 
Samsung\b
 
NPlease find a “
K” icon on the \fea\f of the TV\b The Kensington sl\fot is beside the 
“ K ” icon\b
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