Samsung SCX 4728FD User Manual

914.  Troubleshooting
Clearing paper jams
 
To avoid tearing the paper, pull the jammed paper out slowly and gently. 
 
4 
In tray
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Clearing paper jams
924.  Troubleshooting
5 
In the manual tray
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Clearing paper jams
934.  Troubleshooting
6 
Inside the machine
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The fuser area is hot. Take care when removing paper from the machine.
 
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Clearing paper jams
944.  Troubleshooting
7 
In the exit area
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Clearing paper jams
954.  Troubleshooting
8 
In the duplex unit area
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964.  Troubleshooting
Understanding the status LED
The color of the LED indicates the machine's current status.
 
• Some LEDs may not be available  depending on model or country.
• To resolve the error, look at the error message an d its instructions from the troubleshooting part. 
• You also can resolve the error with the guideline from the computers’s  Printing Status or Smart Panel program window. 
• If the problem persists, call a service representative.
 
 
StatusDescription
Status  LED Off The...

Understanding the status LED
974.  Troubleshooting
 
WPS LEDbBlueOnWhen the machine is connected to a wireless network,  WPS LED lights on blue.
Power 
LED Blue
OnThe machine is in power save mode.
Off The machine is in ready mode  or machine’s power is off.
Eco button Green On Eco mode is on. Duplex, 2-up, toner save on, skip blank page feature will automatically be applied when printing (see"Eco 
printing" on page 58). 
Off Eco mode is off. 
a. Estimated cartridge life means the expected or...

984.  Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the machine’s status 
or errors. Refer to the  tables below to understand  the messages’ and their 
meaning, and correct the  problem, if necessary.
 
• If a message is not in the table, reb oot the power and try the printing job 
again. If the problem persists, call a service representative.
• When you call for service, provide th e service representative with the 
contents of display message.
•...

Understanding display messages
994.  Troubleshooting
10 
Toner-related messages
 
MessageMeaningSuggested solutions
•Install Toner Cartridge A toner cartridge is not installed. Install a toner cartridge.
•Not Compatible
Toner cartridge The toner cartridge you have inst
alled is not for your machine. Install a Samsun g-genuine toner cartridge, designed for your 
machine.
• Prepare new cartridge Small amount of toner is left in the indicated cartridge. The 
estimated cartridge life of toner is close....

Understanding display messages
1004.  Troubleshooting
 
•Replace new cartridge
• Toner Exhausted A toner cartridge has reached its estimated cartridge life. The 
machine stops printing.
 
Estimated cartridge life means the expected or 
estimated toner cartridge life, which indicates the 
average capacity of print-outs and is designed pursuant 
to ISO/IEC 19752 (see "Available supplies" on page 72). 
The number of pages may be affected by operating 
environment, percentage of image area, printing...