Samsung SCX 4500W User Manual

9.4   
4Press the top cover lever, completely open the top cover.   
5Hold the top cover and close it slowly and carefully, until the cover is 
securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
6If the paper jam LED blinks, go to next step.
7Press the top cover lever, completely open the top cover.   
8Grasp the handles on the toner cartridge and pull to remove the...

9.5   
10After removing the jammed paper, check for paper which may be 
jammed in other parts of the machine.
11Slide the toner cartridge back into the machine.   
  
12Close the top cover firmly. The machine will resume printing.    
In the exit area
If paper is jammed in the paper exit area, follow the next steps to release 
the jammed paper.
1Press the top cover lever, completely open the top cover.   
2If a long portion of the paper is visible, pull it straight out.     
If there is any resistance...

9.6   
3Hold the top cover and close it slowly and carefully, until the cover is 
securely latched.   
Note
If the top cover is not completely closed, the machine will not 
operate.
Caution
Be careful not to pinch your fingers, since the top cover is very 
heavy.     
4Open the inner cover. 
Caution
Do not touch the fuser inside the machine. It is hot and could 
cause burns! The fusers operating temperature is very hot. 
Take care when removing paper from the machine.
5Carefully take the jammed paper out...

9.7   
Understanding display messages
Messages appear on the Smart Panel program window or on the control 
panel display to indicate machine status or errors. Refer to the tables 
below to understand the messages meaning to correct the problem, if 
necessary. 
Note
When you call for service, it is very convenient to provide the 
service representative with the contents of the display message. 
          
Status displayExplanationSolution
OPEN The covers is not 
completely closed.Press the covers until it...

9.8   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. (See Clearing paper 
jams on page 9.1.)
Paper sticks 
together.• Ensure that there is not too much paper in the 
tray. The tray can hold up to 100 sheets of 
paper.
•...

9.9   
The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source.The paper option that 
was selected in the 
machine properties 
may be incorrect.For many software 
applications, the paper 
source selection is found 
under the Paper
 tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
is extremely 
slow.The job may be very 
complex.Reduce the complexity of the 
page or try adjusting the print 
quality settings such as...

9.10   
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. If 
this does not improve the print quality, install 
a new toner cartridge.
• The paper may not meet...

9.11   
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• Clean the inside of the machine. Contact a 
service representative to clean the inside of 
the machine. After cleaning the inside of the 
machine, if you still have the same 
problems, install a new toner cartridge of the 
problem color. See Replacing the toner 
cartridge on page 8.5.
• Parts of the machine may have toner on 
them. If the defects occur on the back of the 
page, the problem...

9.12   
Loose toner• Clean the inside of the machine. Contact a 
service representative to clean the inside of 
the machine. After cleaning the inside of the 
machine, if you still have the same 
problems, contact a service representative.
• Check the paper type and quality. (See 
Specifications on print media on page 4.3.)
• Remove the toner cartridge, and then install 
a new one. (See Replacing the toner 
cartridge on page 8.5.)
• If the problem persists, the machine may 
require repair. Contact a...

9.13   
Scanning problems
ConditionSuggested solutions
The scanner does 
not work.• Make sure that you place the original to be 
scanned face down on the scanner glass,.
• There may not be enough available memory 
to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the printer cable is connected 
properly.
• Make sure that the printer cable is not 
defective. Switch the cable with a known 
good cable. If necessary,...