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Samsung Plasma TV UN51ES6500 User Manual

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    							Troubleshooting
     
    NTo view a list of all troubleshooting 
    items, go to e-Manual home screen 
    (Menu  → Support 
    → e-Manual 
    → Other 
    Information) or press the SUPPORT  
    button, and then search a desired item 
    by selecting a chapter.
    Menu  → Support 
    → Self Diagnosis 
    → 
    Troubleshooting
    If the TV seems to have a problem, 
    first review this list of possible 
    Other Information 
    						
    							problems and solution. Also review 
    the Troubleshooting Section in the 
    e-Manual. If none of the troubleshooting 
    tips apply, visit www.samsung.com/
    support or call Samsung customer 
    Service at 1-800-SAMSUNG (1-800-
    726-7864).
    Flickering and Dimming If your Samsung Television is flickering 
    or dimming sporadically, you may need 
    to disable some of its energy efficient  
    						
    							features such as the Eco Sensor or the 
    Energy Saving feature. Follow the steps 
    below with your remote to turn these 
    features off or on. 
    Œ Energy Saving: 
    System 
    →  Eco 
    Solution  → Energy Saving
     
    Œ Eco Sensor: 
    System 
    →  Eco Solution 
    →  Eco Sensor
    Component Connections / Screen Color If you find that the color on your 
    Samsung television’s screen is not  
    						
    							correct or black and white, first run a 
    Self Diagnosis on the TV to make sure 
    there are no device issues. 
    Œ Self Diagnosis : 
    Support 
    → Self 
    Diagnosis  → Picture Test
    If the problem does not appear in the 
    Picture test, make sure:  
    Œ Your connections are all consistent. 
    For example, if you’ve used the AV In 
    jack on your TV, make sure you have 
    used the AV Out jack on your video  
    						
    							source.
     
    Œ You have connected your devices to 
    the correct jacks. For example, if you 
    use the Component jacks, labeled 
    Pb, Pr, and Y, to connect your TV and 
    video source, make sure you have 
    connected the blue Pb jack on the 
    video source to the blue Pb jack on 
    the TV, the red Pr jack on the video 
    source to the red Pr jack on the TV, 
    and the green Y jack on the source  
    						
    							to the green Y jack on the TV.
    Screen Brightness If you find that the colors on your 
    Samsung TV are correct but just a little 
    too dark or bright, try adjusting the 
    following settings in the Picture option 
    in the Main menu:  
    Œ Backlight
     
     for LED TV  / Cell Light  
    for PDP TV 
    , Contrast , Brightness, 
    Sharpness, Color , Tint (G/R) and so 
    on. Go to  Picture on the user Menu,  
    						
    							and then try adjusting the options 
    mentioned above.
    Blur 
     for LED 6100 -  7150 Series 
    If you find that there is a blur or 
    “ghostlike” appearance to the images 
    on your television’s screen, you might 
    be able to correct the blurring using 
    Auto Motion Plus.
     
    ●Auto Motion Plus:  Picture 
    → Picture 
    Options  → Auto Motion Plus
    Unwanted Powering Off 
    						
    							If your Samsung TV appears to turn off 
    by itself, there may be an issue with 
    either your Timer settings or your Eco 
    friendly No Signal Power Off feature.
    First make sure Sleep Timer is not 
    accidentally set. The Sleep Timer turns 
    off the TV automatically after a certain 
    period of time has passed. 
    Œ Sleep Timer: 
    System 
    →  Time 
    → 
    Sleep Timer
    If the Sleep Timer is not activated, you  
    						
    							may have engaged the No Signal Power 
    Off or Auto Power Off feature. 
    Œ No Signal Power Off: 
    System 
    →  Eco 
    Solution  → No Signal Power Off
     
    Œ Auto Power Off: 
    System 
    →  Eco 
    Solution  → Auto Power Off
    Trouble Powering On Before you turn the TV on, find the red light 
    on the right or left bottom of your TV. Press 
    the Power on button on the TV or remote.
    The light should blink about 5 times before  
    						
    							the TV turns on.
    If you find that you are having trouble 
    powering on your Samsung television, 
    there are a number of things to check 
    before making a call to the service 
    department.
    If you’re sure your power cord, remote 
    control, and PC are functioning 
    properly, you may be having a cable 
    issue. If you have a cable or satellite 
    box, your TV may appear to be off  
    						
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