Samsung Plasma TV E550 User Manual

TV, and adjust the external device’s 
output resolution accordingly. Refer 
to the resolution settings in the User 
manual.
Caption on the TV menu is grayed out. You cannot select the Caption menu if 
you have selected a source connected 
to the TV via HDMI or Component.
To view captions, you must turn on the 
external device's Caption function.
There is a plastic smell from the TV. 

This smell is normal and will dissipate 
in a short time.
The TV Signal Information is unavailable in 
the Self Diagnosis menu. This function is only available for 
digital channels the TV receives from 
an Antenna / RF /Coax connection.
The TV is tilted to the side. Remove the base stand from the TV 
and reassemble stand.
The channel menu is grayed out  

(unavailable).The Channel menu is only available 
when you select the TV source.
Your settings are lost after 30 minutes or 
every time the TV is turned off. If the TV is in the Store Demo mode, 
it will reset audio and picture settings 
every 30 minutes. Change the settings 
from  Store Demo mode to  Home Use 
mode using the Setup procedure. Select 
TV  in  Source using your remote, and  

go to System  
→  Setup.
You have intermittent loss of audio or 
video. Check the cable connections and 
reconnect them.
Loss of audio or video can be caused 
by using overly rigid or thick cables. 
Make sure the cables are flexible 
enough for long term use. If mounting 
the TV to a wall, we recommend using 
cables with 90 degree connectors. 

You see small particles when you look 
closely at the edge of the frame of the TV.This is part of the product’s design and 
is not a defect.
The PIP  menu is not available.
PIP  functionality is only available when 
you are using an HDMI or Component 
source.
POP (TV’s internal banner ad) appears on 
the screen. Select Home Use  under Setup mode.  

For details, refer to the Setup Feature.
The Plasma TV is making a humming noise. 
 for PDP TV  Plasma TVs typically make 
a soft humming sound. This is normal. 
It’s caused by the electrical charges 
that are used to create the images on 
the screen.
If the humming sound is loud, you may 
have set the brightness on the TV too 
high. Try setting the brightness lower.
You can also have loud humming if the  

back of your Plasma TV is too close to 
a wall or other hard surface. Also, try 
rerouting your connection cables.
An improperly installed wall mount can 
also create excessive noise.
Image Retention (Burn In) Issue. 
 for PDP TV  To minimize the possibility 
of screen burn, this unit is equipped 
with Pixel Shift screen burn reduction 
technology. Pixel Shift lets you set the 
picture so it moves slightly up and  

down (Vertical Line) and side to side 
(Horizontal Dot). The regular, slight 
movement of the picture reduces screen 
burn in. 

3D (Troubleshooting)
 for LED 6500 ― 7150 Series and PDP TV
The 3D Active Glasses are not working 
correctly
Make sure the glasses are turned on.
The 3D Active Glasses may not work 
properly if there is any other 3D 
product or electronic devices turned on 
near the glasses or TV.
If there is a problem, keep other 
electronic devices as far away as  

possible from the 3D Active Glasses.
The 3D images don’t look quite right. The ideal viewing distance is three 
times or more the height of the screen.
We also recommend sitting with your 
eyes level with the screen.
The batteries in the 3D glasses don’t last Turn off 3D glasses while not using 
them. If you leave 3D glasses on, 
battery lifespan is shortened.