Samsung Plasma TV E550 User Manual

Troubleshooting
 
NTo view a list of all troubleshooting 
items, go to e-Manual home screen 
(Menu  → Support 
→ e-Manual 
→ Other 
Information) or press the SUPPORT  
button, and then search a desired item 
by selecting a chapter.
Menu  → Support 
→ Self Diagnosis 
→ 
Troubleshooting
If the TV seems to have a problem, 
first review this list of possible 
Other Information 

problems and solution. Also review 
the Troubleshooting Section in the 
e-Manual. If none of the troubleshooting 
tips apply, visit www.samsung.com/
support or call Samsung customer 
Service at 1-800-SAMSUNG (1-800-
726-7864).
Flickering and Dimming If your Samsung Television is flickering 
or dimming sporadically, you may need 
to disable some of its energy efficient  

features such as the Eco Sensor or the 
Energy Saving feature. Follow the steps 
below with your remote to turn these 
features off or on. 
ΠEnergy Saving: 
System 
→  Eco 
Solution  → Energy Saving
 
ΠEco Sensor: 
System 
→  Eco Solution 
→  Eco Sensor
Component Connections / Screen Color If you find that the color on your 
Samsung television’s screen is not  

correct or black and white, first run a 
Self Diagnosis on the TV to make sure 
there are no device issues. 
ΠSelf Diagnosis : 
Support 
→ Self 
Diagnosis  → Picture Test
If the problem does not appear in the 
Picture test, make sure:  
ΠYour connections are all consistent. 
For example, if you’ve used the AV In 
jack on your TV, make sure you have 
used the AV Out jack on your video  

source.
 
ΠYou have connected your devices to 
the correct jacks. For example, if you 
use the Component jacks, labeled 
Pb, Pr, and Y, to connect your TV and 
video source, make sure you have 
connected the blue Pb jack on the 
video source to the blue Pb jack on 
the TV, the red Pr jack on the video 
source to the red Pr jack on the TV, 
and the green Y jack on the source  

to the green Y jack on the TV.
Screen Brightness If you find that the colors on your 
Samsung TV are correct but just a little 
too dark or bright, try adjusting the 
following settings in the Picture option 
in the Main menu:  
ΠBacklight
 
 for LED TV  / Cell Light  
for PDP TV 
, Contrast , Brightness, 
Sharpness, Color , Tint (G/R) and so 
on. Go to  Picture on the user Menu,  

and then try adjusting the options 
mentioned above.
Blur 
 for LED 6100 -  7150 Series 
If you find that there is a blur or 
“ghostlike” appearance to the images 
on your television’s screen, you might 
be able to correct the blurring using 
Auto Motion Plus.
 
●Auto Motion Plus:  Picture 
→ Picture 
Options  → Auto Motion Plus
Unwanted Powering Off 

If your Samsung TV appears to turn off 
by itself, there may be an issue with 
either your Timer settings or your Eco 
friendly No Signal Power Off feature.
First make sure Sleep Timer is not 
accidentally set. The Sleep Timer turns 
off the TV automatically after a certain 
period of time has passed. 
ΠSleep Timer: 
System 
→  Time 
→ 
Sleep Timer
If the Sleep Timer is not activated, you  

may have engaged the No Signal Power 
Off or Auto Power Off feature. 
ΠNo Signal Power Off: 
System 
→  Eco 
Solution  → No Signal Power Off
 
ΠAuto Power Off: 
System 
→  Eco 
Solution  → Auto Power Off
Trouble Powering On Before you turn the TV on, find the red light 
on the right or left bottom of your TV. Press 
the Power on button on the TV or remote.
The light should blink about 5 times before  

the TV turns on.
If you find that you are having trouble 
powering on your Samsung television, 
there are a number of things to check 
before making a call to the service 
department.
If you’re sure your power cord, remote 
control, and PC are functioning 
properly, you may be having a cable 
issue. If you have a cable or satellite 
box, your TV may appear to be off