Samsung Idcs KeySet User Guide
Have a look at the manual Samsung Idcs KeySet User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1705 Samsung manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 29
53
TEXT MESSAGING
[iDCS 500 L/LE VERSION ONLY]
This feature allows two digital keyset users to respond to each other with
preprogrammed messages. After receiving an Off Hook Voice
Announcement or Station Camp-On, you may respond with a text message
while continuing to talk and listen to your outside party. The other station
can view this message and take the appropriate action or respond back with
another text message.
There are 25 messages (01-25) stored in system memory that can be sent
to another...](http://img.usermanuals.tech/thumb/66/85584/w64_samsung-idcs-100-key-set-user-guide_d-28.png "Page 29
53
TEXT MESSAGING
[iDCS 500 L/LE VERSION ONLY]
This feature allows two digital keyset users to respond to each other with
preprogrammed messages. After receiving an Off Hook Voice
Announcement or Station Camp-On, you may respond with a text message
while continuing to talk and listen to your outside party. The other station
can view this message and take the appropriate action or respond back with
another text message.
There are 25 messages (01-25) stored in system memory that can be sent
to another...")
VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXTkey to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. To view Caller ID information for calls that have been camped-on to your keyset, press the NEXTkey. If your keyset does not have a NEXTkey, press the CIDkey and then the NEXTsoft key.SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information, you may press the SAVEkey to save the CID number. If your keyset does not have a SAVEkey, press the CIDkey, the SCROLLkey and then the SAVEsoft key. The system must be using LCR to dial the saved number.REDIALING A SAVED CALLER ID NUMBERTo redial a number that has been saved, press the SNRkey or dial 17. NOTES: 1. Your telephone system must have LCR correctly programmed to redial the saved number. 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKERkey before you begin dialing.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may save the CID number as a speed dial number in your personal speed dial list. To store a Caller ID number in a personal speed dial bin: • Press the STOREkey. The system displays the speed dial bin in which the number was stored, OR Press the CIDkey and then press the SCROLLkey. Press the STOREsoft key. The system displays the speed dial bin in which the number was stored. NOTE: Your telephone system must have LCR correctly programmed to re- dial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers. 57 NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.WHAT IS ANI?ANI (Automatic Number Identification) is a feature offered by some tele- phone service providers that provides the calling party’s telephone number. This service is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller Identification (CID) but the format and information of the calling person is different. CID uses FSK signalling and ANI uses DTMF sig- nalling. Usually, with ANI, a calling party’s identity is the Listed Directory Number (LDN) unless a separate bill-to-number has been specified, (in which case the bill-to-number will be sent). Note that ANI does not provide calling party NAME, only the number. The phone system can provide calling number to name translation table.WHAT IS CLI?On ISDN circuits, calling party information is called CLI and is supported on both BRI and PRI type circuits on the iDCS. On BRI circuits the iDCS only supports number delivery and, like ANI, a name can be attached to the tele- phone number of frequent callers via the Caller ID translation table. On 5ESS and NI2 PRI circuits both name and number support is provided on the iDCS system. On a DMS100 circuit only number service is provided.SELECTING YOUR CALLER ID DISPLAYYou can decide if you want to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected, you can press the NND key to view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view first: With the handset on-hook, press TRANSFERand then dial 119. Dial 0for CID options, 1for ANI options, or 2for CLI options. Dial 0if you do not wish to view CID information, 1to view the NUMBER first or 2to view the NAME first. Press TRANSFERto exit and store your selection. 56
59 INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: Press the INQUIREkey, OR Press the CIDkey and then the INQUIREsoft key. Dial the trunk number. You may now answer the call by pressing the ANS key, OR You may use NNDto view more information about this call, OR You can return to the idle condition by pressing IGNORE. If you are on a call: Press the INQUIREkey. Your existing call will go on hold, OR Press the CIDkey and then the INQUIREsoft key to place the first call on hold. Dial the trunk number. You may now answer the call by pressing the ANSkey, OR You may use NNDto view more information about this call, OR You can return to the idle condition by pressing IGNORE. NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.REVIEWING PAST CALLER ID CALLSThis feature allows you to review CID information for calls sent to your key- set. This list can contain 10–50 calls in a last-in, first-out basis. The list in- cludes calls that you answered and calls that rang your keyset but that you did not answer. When reviewing this list, you can press one button to dial the person back. The system must be using LCR to dial the stored number. To access the CID information stored in your REVIEW list: Press the REVIEWkey, OR Press the CIDkey and then press the REVIEWsoft key. If you have entries in your review list, the most recent call will be shown first. You can now CLEARthis entry, OR Use NNDto view more information about this call, OR Press DIALto call this person back, OR 58 Press SCROLLand then press STOREto save this number in a person- al speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system ad- ministrator to determine the number of bins assigned to your keyset. 2. Your system must have LCR correctly programmed to allow you to DIAL numbers from the review list or to STOREentries from the review list.
iDCS 64 BUTTON MODULE WITH KEYSETThe 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call pro- cessing. The 64 button module does not support executive off-hook voice announce (OHVA) and does not have a microphone. A maximum of two 64 button modules can be assigned to any keyset. 60 SVMi-4 / SVMi-8 This section describes how to setup your mailbox, and how to use the vari- ous mailbox owner features. Please review this section carefully before you use your mailbox. Your voice mail box has the capability of storing private messages offers a number of options for sending or redirecting messages and provides sever- al ways to notify you of new messages or calls. This section can be used by mailbox owners from within the office or from telephones outside the office. The basic operation is the same, but the access method will be different. See the SVMi-4 Flow Chart or the SVMi-8Telephone K eypad Interface Diagram for more details. Note that some features and prompts detailed here may not be available to all mailbox owners. See your system administrator if you have questions about feature availability. NOTE: The SVMi-4 works only with the iDCS 100 System. The SVMi-8 works with both systems, the iDCS 500 and the iDCS 100. 61
63 SVMi-4 FLOW CHART MAILBOX MAIN MENU 1 New Messages 2 Record and Send Message 3 Saved Messages 5 Personal Greetings 6 Mailbox Administration # Personal Services 1 and 3 - While Listening to Messages 111 23 45 67 89 99 000 ###Play Messages Previous Message Save Messages Discard Messages Reply to Sender Call Sender Forward a Copy Rewind 5 Secs Pause, Resume Forward 5 Secs Change Speed Cancel Play Options Msg Information Skip Messages Scan Messages✱ 2 - While Recording Messages 1 2 3 6 7 77 8 9 99 0 #Review Recording Stop Recording, Append Discard, Rerecord SEND, Then Copy Rewind 5 Secs Change Volume Pause, Resume Forward 5 Secs Change Speed Cancel Play Options SEND, NO Copies ✱ 6 - Mailbox Admin 1 1 4 2 1 4 3 4Message Alert Enable / Disable Change Phone Number Pager Notification Enable / Disable Change Phone Number Deleted Messages Undelivered Messages 5 - Personal Greetings Edit Mailbox Greeting # - Personal Admin 1 2 3Change Password Record Name Enter Directory Name (V1.2 only) ACCESSING YOUR MAILBOXOutside Callers Dial the phone number that will be answered by the SVM. The main greeting will answer. At the main greeting dial [#]plus your mailbox number (mailbox num- bers will usually match your extension number. Enter your personal mailbox password when prompted (the default password is 0000).Inside Callers Dial the SVM Access Number or press the key assigned to ring SVM [VMMSG]. Enter your personal mailbox password when prompted (the default password is 0000).Access your Mailbox from a Station Other than your Own (or Checking a Mailbox Associated with a Different Station) Press the [VMMSG]key or dial the SVM group number. You will be prompted to enter a passcode. Press [✱]. This will take you to the Main Auto Attendant Menu. Press [#]plus the mailbox number of your choice. You will be prompt- ed to enter you password. At this point the inside and outside callers follow the same instructions. You will hear a message stating the number of messages left in your mailbox. You will then hear the Mailbox Owner Main Menu with the following options: 1 Listen to New Messages - See Listening to your Message.2 Record and Send Message - See Sending Messages.3 Review Saved Messages - See Listening to your Message.5 Personal Greetings - See P ersonal Greetings. 6 Mailbox Administration - See Mailbox Administration. # Personal Services - See P ersonal Services. ✱ Return to Main Menu. 62
65 64 2Save Message 1Save Msgs11Previous Msgs 5Call Sender55Deliver Fax Copy 3Discard Messages 4Reply to Sender6Forward a Copy ✱Cancel Executary 0 00Play Options Msg Information # ##Skip Messages Scan Messages 8Pause, Resume 9Forward 5 Secs Change Speed99 7Rewind 5 Secs77Change Volume While Listening to Messages1&3 2Stop Recording, Append3Discard Rerecord 4Delivery Options6SEND, then Copy ✱Cancel Executary 8Pause, Resume 7 77Rewind 5 Secs Change Volume While Recording Messages2 9Forward 5 Secs99Change Speed 1Review Recording 5Schedule Future Delivery 0Play Options#SEND, NO Copies 2Callback Request3Reminders 4Private Messages6 ✱Cancel Executary 8Pause, Resume Group Messages11&33 1Urgent Message 5Fax Messages 79Specific Sender 0Play Options#Message Inventory 2Record Name 3Enter Directory Name 4Extended Prompting6 ✱Cancel Executary 8Pause, Resume Personal Admin#7 1Change Password 5 79 0Play Options# 1Workload Management 2Stored Telephone Numbers3Weekly Availability Schedule 45Place a Direct Call6 7Personal Admin ✱Cancel Executary 8Pause, Resume 0Play Options 9 # Record a Reminder Personal Services# 1Message Aler t2Pager Notification3Deleted Messages 4Undelivered Messages 5Auto Play New Messages6Auto Play Message Information 7 ✱ Cancel Executary 8Pause, Resume 0Play Options 9Broadcast Message # Mailbox Administration6 1Follow Me23Call Blocking 4Call Forwarding5Call Screening6Find Me 7Auto Set Night Intercept ✱Cancel Executary 8Pause, Resume 0Play Options 9Access Profiles #Play Access Coverage Access Manager Menu4 1Primary No Answer Greeting2Busy Greeting 3Call Blocking Greeting 4Night Greeting 5Call Screening Greeting6Edit Personal Greeting 7Edit Mailbox Greeting ✱Cancel Executary 8Pause, Resume 0Play Options 9 # Personal Greetings5 4Access Manager5Personal Greetings6Mailbox Admin 3Saved Msgs33Group New Msgs 1New Messages11Group New Msgs 7Private Access Numbers ✱Exit Executary 8Pause, Resume 0Play Options 9 # Personal Services MAIN MENU 2Record & Send Message SVMi-8 TELEPHONE KEYPAD INTERFACE
67 0PLAY OPTIONS ✱EXIT TO AUTO ATTENDANT #PERSONAL SERVICES1 or 3 LISTENING TO OLD OR NEW MESSAGES1Play / replay the message you just heard. 11Play the previous message. 2Save the message you just heard and listen to the next message. 3Delete the message you just heard and listen to the next message. 4Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system). 5Return the call directly to the telephone number that left the message. This will work for internal and external callers, but Caller ID service is needed to use this feature on an outside call. 6Forward the message and saves a copy. The subscriber can be selected by dialing the mailbox number (nnn), using the directory service (#) or you may also add comments and leave it as a memo to yourself (##). The Send and Copy Service (option 6) allows a user to send copies of a message to multiple recipients easily. A different introduction message may be left for each recipient. 7Rewind the message 5 seconds. 77Change playback volume of the recording. There are two levels of volume during playback. Dialing this code will toggle between the two levels. 8Pause or resume during message playback. 9Fast forward the message 5 seconds. 99Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0Play help options. Pressing this key will play all the menu options available to you. GETTING STARTEDUsing your new mailbox is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. The first things to should do are: Access your mailbox - You already know how to do this. Record a personal greeting. Dial [5]from the Subscriber Main Menu. For SVMi-8: Change your access code, record your name and enter your directory name, dial [#7]from the Subscriber Main Menu. For SVMi-4: Change your access code, record your name and dial [#]from the Subscriber Main Menu. After you have completed the steps above your mailbox is set up and ready to use.LISTEN TO YOUR MESSAGESIf there are new messages in your mailbox your [VMMSG]key will be lit. Call the SVM by pressing this key, and when prompted enter your password. You will be at the Subscriber Main Menu. Select [1]to listen to new messages or [3]to listen to saved messages.SUBSCRIBER MAIN MENUThe following is a list of all the options available in the Subscriber Main Menu. 1LISTENING TO NEW MESSAGES 11GROUP NEW MESSAGES [SVMi-8 ONLY] 2RECORD AND SEND A MESSAGE 3LISTENING TO OLD MESSAGES 33GROUP OLD MESSAGES [SVMi-8 ONLY] 4ACCESS MANAGER 5PERSONAL GREETINGS 6MAILBOX ADMINISTRATION 8PAUSE / RESUME 66
69 00Hear the time and date, and senders information of the message you just heard. Sender information is not available on outside calls. #Move to the next message. This does not Save or Discard the current message - it is retained as new. ##Scan. Plays first 7 seconds of a message then skips to next message. This is similar to the scan button on a radio. It will allow you to find a specific message quickly. To stop scanning press [1]. ✱Cancel and return to previous menu.11 or 33 GROUP NEW OR OLD MESSAGES [SVMi-8 ONLY] Messages can be grouped as either Reminders, press[3]or Messages from a specific sender, press [9]. Additionally you can press [#]and hear a summary of your mailbox con- tents: a) Number of messages b) Number of reminders c) Number of urgent messages d) Number of messages needing a callback e) Number of private messages 2RECORD AND SEND A MESSAGEThis option is used to send a message to another subscriber. The steps are simple: a) Enter the recipient’s mailbox number, or if this is not known enter[#]to use the system directory. b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1Review 2Continue Recording 3Discard and Re-Record 4Set message Attributes (Delivery Options) [SVMi-8 ONLY] 68 5Schedule Future Delivery [SVMi-8 ONLY] 6Send a Copy to Someone Else #Save the Recording Setting Message Attributes [SVMi-8 ONLY] If after recording a message you select [4]you can set up any combination of the following delivery options: 1Urgent Delivery 2Return Receipt Requested 3Request a Call Back 4Private Delivery 5Reply Required ✱Exit Scheduling Future Delivery [SVMi-8 ONLY] If after recording a message you select [5] to schedule future delivery, you will be able to set message attributes and set this message as: #Immediate Delivery 1Next Few Hours 2End of Current Business Day 3Beginning of Next Business Day 4A Coming Day of the Week 5Specific Day / Time ✱Exit 4ACCESS MANAGERThe Access Manager allows the subscriber to set a number of options for when, where and how the SVM contacts you when a caller dials your exten- sion number. These options must be allowed by the System Administrator. They are: 1 Follow Me This option is available only if the Administrator has assigned you this feature. Allows the subscriber to enter an alternate location and set how long the new destination will be active. This number may be an internal or exter-
71 active the SVMi-8 will play your primary, No Answer greeting during the day and your Night greeting during the night. 8 Pause / Resume 9 Play Current Options (Access Profile) [SVMi-8 ONLY] ✱ Exit from Access Manager 0 Play All Options # Play Access Coverage 5 PERSONAL GREETINGS [NOTE: ONLY MAILBOX GREETING IS SUPPORTED IN SVMi-4] The options available in this menu will be determined by your System Administrator, and not all of them may be available to you. In the simplest systems, only a mailbox greeting will be available, additional greetings may be accessible in more complex systems. Your Personal Greeting will be played every time someone dials your exten- sion and you do not answer. You may record up to 9 Personal Greetings, and you may assign any one of them to be active. There are several different Call Coverage conditions to which you may assign any of your 9 greetings. This will allow different greetings to play depending on the type of call, or the condition of your telephone. The Call Coverage conditions that you can assign specific greetings to are selected by the following digits: 1 Primary No Answer Greeting Used when in your office, away from your desk or during the time peri- od you are scheduled available. This option is available only if the Administrator has assigned you the Basic Greeting feature. Example: “Hi this is John Smith. Im sorry I am not available to answer your call. If someone else can help you, please enter the extension num- ber now. Or, to leave me a message, press 1.” 70nal number. This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised. This means that if the call is not answered at the destination it will be recalled to the owner’s mailbox. 3 Call Blocking [SVMi-8 ONLY] This option is available only if the Administrator has assigned you this feature. When this feature is active, callers will not be transferred to your exten- sion, they will hear your blocked greeting (if recorded) and go directly to your mailbox. 4 Call Forwarding [SVMi-8 ONLY] This option is available only if the Administrator has assigned you this feature. This allows the Administrator to set up a default other destination, that the subscriber can turn on and off. When Follow Me is activated, the transfer will not be supervised. This means that if the call is not answered at the destination, it will not be recalled to the owner’s mail- box. 5 Call Screening [SVMi-8 ONLY] This option is available only if the Administrator has assigned you this feature. If this is turned on, the caller will be asked their name and the SVMi-8 will play this name to you before the transfer, giving you an option to accept or reject the call. 6 Find Me [SVMi-8 ONLY] This option is available only if the Administrator has assigned you this feature. Find Me, when enabled, will attempt to locate the subscriber by calling a list of preprogrammed phone numbers. The stored phone numbers are entered in Personal Services (if allowed by the Administrator). 7 Night Intercept [SVMi-8 ONLY] This option is available only if the Administrator has assigned you this feature. This feature is dependent on your weekly availability schedule, which is entered in Personal Services (if allowed by the Administrator). When
73 Note: If you record only the greeting assigned to the No-Answer Call Coverage Condition, then that greeting will play to callers for all Call Coverage Conditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case, the salutation part of the greeting should be very general. 7 Edit Mailbox Greeting Used whenever a caller reaches your mailbox. This option is available only if the Administrator has assigned you the Mailbox Greeting Option feature. Example: “Hi, this is John Smith. Please leave me a message, I will call you as soon as I can.” Note: This greeting will only play if none of the 5 personal greetings has played to the caller. 6 MAILBOX ADMINISTRATIONThe Mailbox Administration menu is used to turn on and off your pager noti- fication, message alert options and other sent message control features. 1 Message Alert When this function is activated, the SVM will call any outside or inside telephone number, after each message is left in your voice mailbox. To hear your message at the remote location, pick up the telephone and enter your access code. From the Mailbox Main menu press [6]for Mailbox Administration. Press [1]for Message Alert. There are 4 options available to you: Press [1]to toggle message alert on and off. Press [2]to set the schedule when you would like to be notified. [SVMI-8 ONLY] Press [3]to be notified on urgent messages only. [SVMI-8 ONLY] Press [4]to set the destination phone number. 2 Busy Greeting Used when talking to someone on your extension or the telephone at your Designated Location. This option is available only if the Administrator has assigned you the Busy Greeting feature. Example: “Hi, this is John Smith. Im on another line right now. Please choose from the following options.” 3 Call Blocking Greeting Used while Call Blocking is enabled. This option is available only if the Administrator has assigned you the Call Blocking feature. Example: “Hi, this is John Smith. Sorry I missed your call, but Im going to be out of the office for the next few hours. Please choose from the fol- lowing options.” 4 Night Greeting Used during the time period you are NOT scheduled available, usually after business hours during the evening and at night. This option is available only if the Administrator has assigned you the Auto Night Intercept feature. Example: “Hi, this is John Smith. Ive left the office for the evening. Please choose from the following options.” 5 Call Screening Greeting Used while Call Screening is enabled, you REJECT a caller after listen- ing to the callers record name. This option is available only if the Administrator has assigned you the Call Screening feature. Example: “Hi, this is John Smith. Im sorry, but I just cannot speak with you at this time. Please choose from the following options.” You may also edit each one of the greetings (1-9). 6 Edit Personal Greetings Follow the instructions to record your greeting message. When you are done recording your message, you will be able to listen to the message you recorded, save the message you recorded and return to the previ- ous menu, record the message again, or exit without saving the mes- sage. 72
75 2 Pager Notification When this function is activated, the SVM will call your beeper service and notify you after each message is left in your voice mailbox. From the Mailbox Main Menu press [6]for Mailbox Administration. Press [2]for pager notification. There are 4 options available to you: Press [1]to toggle pager notification on and off. Press [2]to set the schedule when you would like to be paged. [SVMi-8 ONLY] Press [3]to be notified on urgent messages only. [SVMi-8 ONLY] Press [4]to set the pager phone number. 3 Undelete When this function is activated, the SVM will allow you to undelete any messages that you have recently deleted (up to 3 a.m. the following morning). From the Mailbox Main Menu press [6]for Mailbox Administration. Press [3]for Deleted Messages. Deleted voice mail messages are temporarily stored in memory until 3 a.m. the following day. Select this option to recover (undelete) previ- ously deleted messages, during this period of time. 4 Undelivered Retrieval When this function is activated, the SVM will allow you to recall any mes- sages you have sent that have not yet been picked up by the recipient. From the Mailbox Main Menu press [6] for Mailbox Administration. Press [4]for Undelivered Messages. This useful feature will allow you to cancel any messages that have not yet been picked up by the recipient. 5 Auto Play New Messages [SVMi-8 ONLY] If this option is enabled, after you enter your password correctly any new messages will immediately begin to play. To enable this feature: From the Mailbox Main Menu press [6]for Mailbox Administration. Press [5]to Set Auto Play of New Messages. 74 6 Auto Play Message Information [SVMi-8 ONLY] If this option is enabled, the date, time and sender’s name will be played automatically before each message. If this is disabled, the information must be requested manually by pressing 00. To enable this feature: From the Mailbox Main Menu press [6]for Mailbox Administration. Press [6]to Set Auto Play of Message Information. 9 MESSAGE BROADCASTThis option will only be available if it has been allowed by the System Administrator. Broadcast to All Mailboxes If you have been designated as a System Administrator, you may send a message to all mailboxes in the system. From the Mailbox Main Menu press [6]for Mailbox Administration. Press [9]for Broadcast Messages. This option will only be available if your mailbox has been assigned System Administration privileges. # PERSONAL SERVICESThe Personal Administration Menu is used to set your password and record your name. Each of these features must be allowed by the System Administrator. 1 Workload Management Allows you to group your reminders as Commitments, Follow-Ups or Tasks for better organization. You may further define these as Active or Pending (pending means scheduled for future delivery).