Samsung Idcs KeySet User Guide
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![Page 1
TABLE OF CONTENTS
AB
OUT THIS B
OOK
..........................................................
1
THINGS Y
OU SHOULD KNOW
..........................
2–10
AS
SEMBLING
YOUR
KEYSET
................................
11
ADDING
AN iDC
S 14B
KEY STRIP
......................
12
ADDING
A
KEYSET
D
A
UGHTERB
OARD
MODULE
........................................................................\
......
13
OUTSIDE CALLSMaking an Outside Call
....................................................................
14...](http://img.usermanuals.tech/thumb/66/85584/w64_samsung-idcs-100-key-set-user-guide_d-0.png "Page 1
TABLE OF CONTENTS
AB
OUT THIS B
OOK
..........................................................
1
THINGS Y
OU SHOULD KNOW
..........................
2–10
AS
SEMBLING
YOUR
KEYSET
................................
11
ADDING
AN iDC
S 14B
KEY STRIP
......................
12
ADDING
A
KEYSET
D
A
UGHTERB
OARD
MODULE
........................................................................\
......
13
OUTSIDE CALLSMaking an Outside Call
....................................................................
14...")
TABLE OF CONTENTS AB OUT THIS B OOK .......................................................... 1 THINGS Y OU SHOULD KNOW .......................... 2–10 AS SEMBLING YOUR KEYSET ................................ 11 ADDING AN iDC S 14B KEY STRIP ...................... 12 ADDING A KEYSET D A UGHTERB OARD MODULE ........................................................................\ ...... 13 OUTSIDE CALLSMaking an Outside Call .................................................................... 14 Answering an Outside Call ................................................................ 14 Universal Answer ........................................................................\ ...... 14 Recall/Flash ........................................................................\ .............. 15 Busy Line Queuing with Callback .................................................... 15 Canceling Callback ........................................................................\ .... 15 INTERCOM CALLSCalling Other Stations ........................................................................\ 16 Answering Intercom Calls .................................................................. 16 Answer Modes ........................................................................\ .......... 16 Busy Station Callback ...................................................................... 17 Busy Station Camp-on ...................................................................... 17 Calling Y our System Operator .......................................................... 18 CALL PROCES SING Holding Calls ........................................................................\ ........ 19–20 Transferring Calls ........................................................................\ 20–21 Transfer with Camp-On ...................................................................... 21 Transfer to V oice Mail ........................................................................\ 21 Call W aiting ........................................................................\ ................ 21 Conference Calls ........................................................................\ ...... 22 SAMSUNG iDCS SYSTEMS June 2002 iDCS KEYSETUSER GUIDE Samsung Telecommunications America reserves the right without prior notice to rev\ ise infor- mation in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of eq\ uipment as engi- neering and manufacturing may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous interpretation or use\ of information presented in this guide.
Executive/Secretary Hotline .............................................................. 38 Group Listening ................................................................................ 39 Account Codes .................................................................................. 39 Locking Y our K eyset .......................................................................... 40 Manual Signalling .............................................................................. 40 Off -Hook V oice Announce .......................................................... 40–41 OHV A Block ...................................................................................... 41 OHV A Reject ...................................................................................... 42 In Group/Out of Group ...................................................................... 42 CUSTOMIZING Y OUR KEYSET AME P AS SWORD .............................................................................. 43 Auto Camp-On .................................................................................. 43 Select Ring T one ................................................................................ 43 Change Y our P asscode .................................................................... 43 Set Answer Mode .............................................................................. 44 Automatic Hold .................................................................................. 44 Headset Operation ............................................................................ 44 Hot K eypad ........................................................................................ 44 Key Confirmation T one ...................................................................... 45 Rejoining a P age .............................................................................. 45 Ring Preference ................................................................................ 45 Display Speed Dial Name ................................................................ 46 Caller ID Review All .......................................................................... 46 Secure OHV A .................................................................................... 46 DISPLA Y FEA TURES Interactive Display K eys .................................................................... 47 Directory Information ...................................................................... 47 Call Log .............................................................................................. 48 Dial by Name .................................................................................... 48 Call Progress Displays ...................................................................... 48 Display Number Dialed ...................................................................... 48 Call Duration T imer ............................................................................ 49 Auto T imer .......................................................................................... 49 Timer F unction .................................................................................. 49 Viewing Message Indications ............................................................ 49 Alarm Reminder Messages ........................................................ 49–50 Personal Speed Dial Names ............................................................ 51 Station Names ..................................................................................51 Forwarding Calls .......................................................................... 23–25 Call Pickup ........................................................................................ 25 My Group Pickup .............................................................................. 26 Privacy Release ................................................................................ 26 NETWORK FORW ARDING Call F orward Unconditional .............................................................. 27 Call F orward Busy ............................................................................ 27 Call F orward No Response .............................................................. 27 DIALING FEA TURES Speed Dialing .................................................................................... 28 Programming P ersonal Speed Dial Numbers ............................ 28–29 One T ouch Speed Dialing ................................................................ 29 Last Number Redial .......................................................................... 29 Manual Retry with Redial .................................................................. 30 Save Number with Redial .................................................................. 30 Chain Dialing .................................................................................... 30 Automatic Redial/Retry ...................................................................... 30 Pulse to T one Changeover ................................................................ 31 Memo Redialing ................................................................................ 31 PAGING AND MES SAGING Making an Internal P age .................................................................... 32 Making an External P age .................................................................. 32 All P age .............................................................................................. 32 Meet Me P age .................................................................................... 33 Call P ark and P age ............................................................................ 33 Messages—Set and Cancel .............................................................. 34 Returning Messages .......................................................................... 34 Programmed Messages .................................................................... 35 CONVENIENCE FEA TURES Do Not Disturb .................................................................................. 36 One T ime DND .................................................................................. 36 Mute .................................................................................................. 36 Background Music ............................................................................ 36 Established Call Pick -Up .................................................................. 37 Appointment Reminder/Alarm Clock ................................................ 37 Door Phone Calls .............................................................................. 38
ABOUT THIS BOOK Your iDCS keyset is the most visible part of your telephone system. No mat- ter what model keyset you are using telephone calls are handled the same way. The 28D and 18D keysets have additional conveniences that are not available to 8D keyset users. These are noted throughout this guide. Please take the time to study this guide and to become familiar with the op- eration of your keyset. Keep this guide handy. You may need to look up in- structions for infrequently used features. Learning to use your keyset correctly will make everyday telephone commu- nications a breeze. This book is written based on the factory default settings for the feature access codes. Sometimes, due to programming requirements, these codes may be changed. If you find that a feature code does not work as described in this book, please contact your installation and service company to deter- mine the correct code. 1 Managing K ey Assignments .............................................................51 LCR with Clear ..................................................................................52Backspace with LCR .........................................................................52Advanced Programmed Message ....................................................52Text Messaging ...........................................................................53–54Caller ID .......................................................................................55–59ANI ...............................................................................................56–59CLI ...............................................................................................56–59 iDC S 64B MODULE WITH KEYSET .................. 60 SVMi-4 / SVMi-8 ................................................................ 61 SVMi-4 Flow Chart ......................................................................62Accessing your Mailbox ....................................................................63SVMi-8 T elephone K eypad Interface ...........................................64–65 Getting Started ..................................................................................66Listen to your Messages ...................................................................66Subscriber Main Menu ......................................................................66Listening to Old or New Messages ...................................................67Group New or Old Messages ...........................................................68Record and Send a Message .......................................................... 68 Access Manager ...............................................................................69Personal Greetings ...........................................................................71Mailbox Administration .....................................................................73Message Broadcast .......................................................................75Personal Services .............................................................................75Personal Administration Settings ......................................................77Keyset User F eatures .....................................................................78 Shortcuts ..........................................................................................80Interactive Displays ...........................................................................80PERSONAL SPEED DIAL NUMBERS ........ 81–82
3 Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold. A slow flashing amber LED indicates a recall to your keyset. SPEAKERPHONEAll iDCS keysets are speaker phones. Pressing the ANS/RLSkey will answer or release a call on the speakerphone. Switching from the handset to the speakerphone is easy. Press the SPEAKERkey and hang up the handset.VOLUME CONTROLSThe iDCS keysets use the UP and DOWN keys to adjust the ringer volume while the keyset is ringing, the speaker volume while the speakerphone is in use and the handset volume while you are listening. These three levels will be stored in memory until changed. If background music is turned on at your keyset, the volume keys will also control the level of music. The volume of pages heard through the speaker of a keyset can be adjusted during a page announcement by using the volume keys. There are 16 levels for each vol- ume setting. The volume of off-hook ring is controlled by a user-programma- ble setting.TERMINAL STATUS INDICATORThe terminal status indicator light is positioned on the top right corner of the keyset above the display. The terminal status indicator is a tri-colored (red, green, and amber) light that provides greater visibility of your keysets status than the individual key LEDs. The terminal status indicator provides the fol- lowing indications: Busy/Off Hook Steady Red Intercom Ring Flashing Red Outside Call Ring Flashing Green Recall Ring Flashing Amber Message Waiting Flashing Red Do Not Disturb Fast Flash Red at 1 Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATIONiDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone sys- tem. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the sys- tem manager to get your most frequently used features assigned to your programmable keys. When changes are made, be sure that your program- mable keys are relabeled properly. Lines from the telephone company are “C.O. lines.” Calls on these lines are referred to as “outside calls.” Your system can have individual C.O. line keys or lines may be assigned to groups. When they are in a group, you access a line by dialing an access code or pressing a route button. For example, dial 9 or press a “LOCAL” key to get a local outside line. If Least Cost Routing is used, pressing the “LCR” key will automatically select a preprogrammed C.O. line according to what digits are dialed. Each line in the system is num- bered, beginning with 701, then 702, 703, etc. Direct Station Selection (DSS) keys are programmed to ring specific sta- tions. You can press a DSS key instead of dialing the extension number. A DSS key lights red when that station is busy (Busy Lamp Indication). iDCS keysets provide distinctive ring patterns: Outside calls have a single ring tone repeated. Internal calls have a double ring tone repeated. Door phone calls and alarm/appointment reminders have a triple ring tone repeated.CALL INDICATIONSThe keys on your phone have light emitting diodes (LEDs). These are tri-col- ored LEDs that light green, red or amber (green and red together). Intercom calls, also called internal calls, always appear on your CALL but- tons. They will always light green. You can have up to eight CALL buttons, but at least two are recommended. Outside calls appear on individual line keys if they are assigned. When an individual line is not assigned to its own key, it will appear on a CALL button.
5 iDCS 28D KEYSET 4FEATURE ACCESS CODESThis user guide is written based on the default access code for using sys- tem features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes.SYSTEM TONESThe system provides several tones to assist you. Some of these tones are already familiar to you.Intercom Dial Tone—A steady tone that indicates you can begin dialing.DIAL TONE CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing.RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy.BUSY TONE—500 ms ON/500 ms OFF CONTINUOUS DND/No More Calls Tone—Fast busy tone indicates the station you dialed is in the Do Not Disturb mode or cannot receive any more calls.DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF FOR TEN SECONDS Transfer/Conference Tone—Indicates your call is being held and you can dial another party.TRANSFER/CONF TONE—100 ms ON/100 ms OFF CONTINUOUS Confirmation Tone—Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature.CONFIRMATION TONE—50 ms ON/50 ms OFF FOR ONE SECOND (programmable) Error Tone—A distinctive two level beeping tone indicates you have done something incorrectly. Try again.ERROR TONE—50 ms of tone 1/50 ms of tone 2 FOR THREE SECONDS Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLDANS/RLS Volume12 ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 28D 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to acti- vate features via the display. SCROLL KEY Used to scroll through dis- plays. 20 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used for CALL buttons, intercom calls, outside lines and many other system features.8 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. VOLUME CONTROL KEYS Used to set inde- pendent levels for handset, speaker, background music, ring and page vol- umes. MICRO- PHONE For handsfree operation. ANSWER/RELEASE KEY HOLD KEY SPEAKER For hands- free opera- tion and ring- ing.
7 iDCS 8D KEYSET Scroll HOLDANS/RLS 12 ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER Call 1 Call 2 Message Transfer Speaker VOLUMEiDCS 8D 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. 8 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.VOLUME CONTROL KEYS Used to set inde- pendent levels for hand- set, speaker, background music, ring and page vol- umes. MICROPHONE For handsfree opera- tion. ANSWER/ RELEASE KEY HOLD KEY SPEAKER For hands- free opera- tion and ring- ing. 6iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLDANS/RLS Volume12 ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to acti- vate features via the display. SCROLL KEY Used to scroll through dis- plays. 10 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used for CALL buttons, intercom calls, outside lines and many other system features.8 PROGRAMMABLE KEYS WITH TRI-COLORED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. VOLUME CONTROL KEYS Used to set inde- pendent levels for handset, speaker, background music, ring and page vol- umes. MICRO- PHONE For handsfree operation. ANSWER/RELEASE KEY HOLD KEY SPEAKER For hands- free opera- tion and ring- ing.
8iDCS 64B AOM 12345 678910 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. iDCS 14B STRIP 9
11 ASSEMBLING YOUR KEYSET Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips. Plug the handset cord into the jack marked with the symbol. Route the handset cord out the RIGHT side of the keyset as you look at it face down. Reattach the base pedestal. Plug the line cord into the jack on the base of the keyset marked with the symbol and route it through one of the cable channels in the bottom of the base pedestal. KEYSET DAUGHTER MODULES[28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module.iDCS KDB-DIGITAL LINE INTERFACE (FKDBD)If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Digital Line Interface (DLI) port for connection of a digital station device such as a keyset or 64 button module.iDCS KDB-SINGLE LINE INTERFACE (FKDBS)If your keyset is connected to a Digital Line Interface (DLI) port that supports 2B+D operation (your installing company can determine this) you may install a daughter module that provides a Single Line Interface (SLI) port for connection of a standard telephone device such as a cordless phone.iDCS KDB-FULL DUPLEX (FKDBF)The standard speakerphone mode of operation for a iDCS keyset is “half duplex”. This means that you cannot transmit and receive speech at the same time. Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation. In addition the FKDBF may have up to three (3) external microphones attached to it for conference room type applications. These microphones require an “EXTMIC” key pro- grammed on the keyset to activate or deactivate them. 10
13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDCS 14 BUTTON KEY STRIP Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip. Place the support bracket over the ribbon cable and secure with the six screws provided. Reattach the base pedestal. ADDING A KEYSET DAUGHTERBOARD MODULE Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the key- set body with your fingertips. Remove the two knockouts from the bottom of the keyset. Plug in the daughter module and secure with the two screws provided. 12 REMOVE KNOCKOUTS CONNECT RIBBON CABLE
RECALL DIAL TONEPress the NEWbutton to disconnect your existing call, wait for dial tone and then make a new call on the same line. NOTE: If this button does not appear on your keyset, the FLASHkey may be programmed to recall dial tone. SENDING A FLASHWhile on an outside call, press the FLASHkey to send a flash to the tele- phone company. This is required for some custom calling features or CEN- TREX use. NOTE: Flash is not available on an ISDN circuit.BUSY LINE QUEUING WITH CALLBACKIf you receive a busy signal when you are selecting an outside line, this means that the line or group of lines is busy. Press the CBKkey, if programmed, or dial 44. You will hear confirmation tone. When the line becomes free, the system will call you back. Lift the handset or press the ANS/RLSkey to answer, wait for dial tone and dial the telephone number or speed dial number again. NOTES: 1. A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBKkey will light. 2. If the Hot Keypad feature has been turned off, you must first lift the hand- set or press the SPEAKERkey before dialing.CANCELING CALLBACKA callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBKkey will light. Your phone may have a maximum of five callbacks to lines and/or stations set at a time. To cancel a callback: Press the CBKkey, if programmed, or dial 44. You will hear confirmation tone. While you are listening to confirmation tone, press the HOLDkey. This will cancel the oldest set callback. NOTES: 1. If the hot keypad feature is turned off, you must first lift the handset or press the SPEAKERkey before dialing. 15 14 OUTSIDE CALLS MAKING AN OUTSIDE CALL Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle out- side line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLSkey. NOTE: You will receive No More Calls tone when you attempt to make a call and there is no key available for that line. If Least Cost Routing is enabled on your phone system, this button may be labeled LCRor accessed by dialing an access code (usually 9). If your system is programmed to require an authorization code before making a call, dial ✱plus a valid code before selecting a C.O. line. If your system is programmed to require an account code before mak- ing a call, press the ACCTbutton or dial 47plus a valid code, press the ACCTbutton again and then select a C.O. line. For more information on authorization and account codes, see your system administrator. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKERkey before dialing.ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the ringing call. See Ring Preference under Customizing Y our Keyset —OR—press the ANS/RLSkey to automatically answer on the speakerphone. NOTE: If a call is flashing at your keyset but not ringing, you must press the flashing button to answer. UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67or press the UAkey. This device can operate in any one of the six different ring plans. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKERkey before dialing.