Samsung Hotel Operator For The Dcs System Administrator Guide

17
LOBBY PHONE SERVICE
This feature allows an administrator display keyset to bill a call from a remote
location, such as a lobby phone, to a guest’s room bill.
The guest calls from the lobby phone to the hotel operator and requests the
operator to bill an outside call to his/her room. The operator will press the RB
key placing the guest on transfer hold. The operator will then enter the guest’s
room number and receive a confirmation tone.
The operator can then access a trunk or LCR and pass the dial...

19
NIGHT SERVICE OPERATION
Your system is designed to have alternate modes of operation generally desig-
nated as NIGHT service. NIGHT service permits incoming calls to ring at differ-
ent locations than normal day operation.
Since it is customary, to have more than two operating modes, in the Hotel /
Motel industry, the DCS HOTEL/MOTEL software allows for three different ring-
ing modes. These ringing modes are designated as DAY, NIGHT and WEEK-
END operation.
NIGHT service may be set automatically or...

5. If you pressed WKEND KEY WEEKEND service
  operationWHEN USING A SINGLE LINE TELEPHONETo set night service from a business or administrator single line set:
 Dial NIGHT feature access code
 Dial passcode.
 Dial 0 for DAY OPERATION
Dial 1 for NIGHT OPERATION
Dial 2 for WEEKEND OPERATION
 Receive confirmation tone.
 Hang up.
*Passcode and feature access codes are provided by your service company.NON DISPLAY KEYSETSNon-display keysets can also manually change night service.
With a single NIGHT key:...

23PRINTING A PHONE BILL FOR A
ROOMACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press PHONE BILL.Stat  Out   Bill
3. Enter the room number.Enter Room
Number:XXXX
Print Phone Bill
&SAVE   EXIT  &CLR
4. Pressing the PRINT&SAVE key
will print out the current telephone
charges for the selected room and
will maintain the charges as part
of the room bill.
5. Pressing the EXIT key will return
your keyset to idle without
printing anything.
6. Pressing the BILL &CLR key will
print out the telephone...

25
ROOM STATUS REVIEW
An administrator keyset can view the room status condition of guest and meet-
ing rooms. Room status can be viewed on an individual room basis, or by all
rooms in any of the five possible status conditions or all rooms in all conditions
at once.
The five room status conditions are: Available, Occupied, Needs Cleaning, Needs
Maintenance, and Hold.VIEWING AND CHANGING THE
STATUS OF A ROOMAdministrator display keysets can view the status of individual rooms. During
this procedure the...

VIEWING AND CHANGING THE
STATUS OF A ROOMACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press the ROOM STAT soft keyEnter Room:XXXX
and enter the room numberAVAIL RPT OCCUP
3. Your display will show the currentRoom Number:XXXX
status of the selected room.OCCUPIED
4. You may change the status of theRoom Number:XXXX
selected room by pressing the rightAVAILABLE
soft key and then scrolling through
the list by using the VOLUME UP Room Number:XXXX
and DOWN keys.NEEDS CLEANING
When you...

PRINTING A ROOM STATUS REPORTACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press ROOM STAT.Stat  Out  Bill
3. Press the RPT key.Enter Room:XXXX
AVAIL RPT OCCUP
4. Select the type of report you wantPrint Report
by using the SCROLL key to cycleCLEAN        MAINT➔
through the various reports.
5. When the status type that you wishPrint Report
to print out is displayed, press theAVAIL        OCCUP➔
associated soft key to generate the
report.Print Report
HOLD   ALL   EXIT➔
6. Pressing the AVAIL key...

31
WAKE UP CALLS
Wake up calls can be set by either an administrator display keyset or the guest
room phone.
The administrator display keyset can utilize the WAKEUP key and follow the
LCD instructions.
A guest room or non display keyset can set a wake up call by dialing the
WAKEUP system access code (51) and  the four digit military time for the wake
up call.
To change a wake up time, simply enter the new wake up call time. This will
override the original setting.
NOTE: Only an administrator display...

CANCELLING A WAKE UP CALLACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select CANCEL.PRINT SET CANCEL
2. Enter the room number.Enter Room
NUMBER:XXXX
Room:XXXX Wakeup
CANCEL      EXIT
3. The display will confirm the room
number as shown. Pressing CANCEL
will cancel a wake up call set for this
room.
4. Pressing EXIT will return your
keyset to IDLE and take no action
regarding the wake up calls.
NOTE: Only an administrator keyset can cancel a wakeup call.
33
PRINTING A WAKE UP REPORT FOR A
GUEST...